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Within the Trenches Ep 201


Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 201 is a live audience episode and it was recorded on Mackinac Island, Michigan at the 2018 NENA/APCO conference. This is Open Mic, where we tell funny stories that come from 9-1-1. Enjoy and please share!

Sponsored by

Kim Turner, LLC – Facebook | Instagram | Twitter | Web

RapidSOS – Facebook | Twitter | Web | YouTube

Episode topics –

  • An April Fool’s prank on some officers
  • MF has my money
  • “It” is stuck in the vacuum hose
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 200


This is a live audience episode and it was recorded live on Mackinac Island, Michigan at the 2018 NENA/APCO conference. It all started at the Michigan NENA conference 5 years ago for this podcast. Much has happened since then. I am honored and blessed to be able to do this and share dispatch stories. They are the important ones that you don’t hear, but they are the ones that need to be heard. Since the time I started doing this, we have shared, we have healed and we have grown.

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. Thank you all for the support and for listening. If it wasn’t for all of you, I would not have made it to this epic episode 200. Here’s to many more…

Episode topics –

  • IAM911 stories from the 9-1-1 professionals that make up the movement in Michigan

Within the Trenches Ep 199


Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 199 is an intro to an epic episode 200. Why an intro? Well, I want to give you a little taste of what you are going to hear. Episode 200 is a live audience episode of Imagine Listening. Enjoy…

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Reader’s Digest Article – “Secrets a 911 Dispatcher won’t tell you

Episode topics –

  • An intro to episode 200
  • Can you tell me what it is really like?

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Can you tell me what it’s like?

Original story shared

I recently sent someone an #IAM911 story. The person responded saying that the story was heart wrenching but they asked a question after that, “can you tell me what it’s like to be on the receiving end of these calls?” The following was my response.

Imagine your brother has been dealing with a bad break up. You go to the bar and after a few drinks he tells you he wants to kill himself. You tell him to stop talking like that. It’s not the end of the world. You head home and when you arrive your brother mentions suicide again. Fed up with what he is saying you go inside, grab a gun and take it outside. You hand it to your brother and say, “If you really want to then do it.” You think that he will realize how stupid of an idea this is and will change his mind but…he grabs the gun and shoots himself in the head killing himself in front of you.

Now imagine you’re 9-1-1, receiving this call and only hearing screams. It sounds like two females screaming over the phone. You ask, “What’s your address? Ma’am? Can you hear me?” The screaming continues and you type out, “Unknown situation.” You remember a technique from your training and bring your voice to a whisper tricking the caller into thinking no one is there.

The screaming stops, “Hello? Hello?”

“This is 9-1-1, what’s your address and what is going on?”

While she tells you the address you hear screaming in the background.

“I CAN’T BELIEVE HE DID IT! I CAN’T BELIEVE IT!”

“Who is there with you?”

“My boyfriend and his brother who shot himself outside.”

“Who is the other female screaming?”

“That was my boyfriend…”

You realize the pain in the boyfriend and although you are strong and calm on the phone, in the back of your head all you can think about is your own brother.

“Ma’am, the police and ambulance are on the way.”

“The ambulance is coming ok?”

You hear your caller try to comfort her boyfriend but you hear him yell something that you will never forget.

“What the hell is an ambulance going to do? My brother’s face is all over the snow!”

The screaming continues and you hear your caller yell that her boyfriend now has the gun. He yells that he wants to kill himself. You tell her to get away from him and he eventually drops the gun and runs back outside. Police arrive and what felt like 15 minutes worth of chaos was more like 3 minutes. Police secure the boyfriend outside and rush in to check out the caller. She continues to cry and says thank you. You hang up the phone and sit there in shock.

“Are you ok,” your supervisor asks.

“Yeah I’m good,” you respond.

But you’re not good. You’re rocked and the screams echo in your head. For the next 3 hours they echo in your head and all you want to do is call your own brother just to hear his voice.

When you finally get the chance you tell him you love him. He asks what happened and after you tell him about the call he says, “I love you too.”

This is what it is like to be on the receiving end of these calls. This was a call that I took and this was years ago but I can still hear those screams of heartache. It never goes away. It is always there but you face it and manage it. I have said that taking a 9-1-1 call is like getting in a car, slamming the gas pedal and letting go of the steering wheel. I used to bury these calls and I caused more damage that way. Now I talk about them and it’s therapeutic for me. A big thing to understand is that 9-1-1 dispatchers are not drones. We don’t JUST answer the phone. We are there with you throughout the entire call and we may be calm and at the top of our game but in the back of our minds we are feeling your emotion. After the call, if there is time, we can reflect on it but the majority of the time? We pick up the next call and have no time to decompress.

I hope this answers your question…

Thanks,
Ricardo

 

Within the Trenches Ep 198


Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 198 features Marc, Operations Center Supervisor with Queensland Ambulance Service, Queensland, Australia.

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

  • Marc’s 9-1-1 story
  • A call that sticks with him
  • Differences in calls from Australia vs the United States
  • And more…

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Within the Trenches Ep 197


Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 197 features Michael, a police Lieutenant with the San Bernardino Police Department in California. This episode tells the story of the terrorist attack that took place on December 2nd, 2015, but from the side of those in the center and while Michael was in the field.

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

  • San Bernardino Terrorist Attack

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Within the Trenches Ep 196


Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 196 features Samantha, dispatch supervisor with Fenton PD out of Michigan, past guest and Facebook podcast page admin. This episode revolves around 9-1-1 in the news.

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Within the Trenches Ep 195


Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 195 is a recap episode. In this episode I recap the last two conferences, upcoming sessions, giveaways and our month of May sponsor Kim Turner, LLC. Stay tuned for episode 196. This will be an episode you do not want to miss!

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

  • Indiana NENA/APCO recap
  • NAVIGATOR recap
  • Upcoming sessions
  • Giveaways
  • And more

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

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