Hello Jabber Loggers and listeners! The AudioVillains have been going strong for 19 straight episodes and we are having a lot of fun. As you all know there is a holiday coming up and we are going to take a small break to be with our families but don’t cry. We’ll be back with episode 20 and it’s going to be epic! I’m sure we are all going to have some funny stories for you but in order to ease your pain I have posted an audio player from Stitcher that contains all of our episodes. This way you can listen to us as much as you want and switch from episode to episode. On behalf of the AudioVillains, the JCast and Jabber Log, have a great holiday and be ready because we are coming back with a vengeance. Cheers!
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By Ricardo — 4 years ago
Health in the dispatch center is a huge issue. Along with the massive amount of stress that the job offers there are also bad eating habits and minimal exercise opportunities while working. But what if there was something you could do about the exercise aspect of it? What if you had a treadmill or exercise bike attached to your console? Xybix, a dispatch furniture company has taken on the task of assisting in dispatchers’ health with the attachment of a treadmill or bike.
This past week I had the chance to meet with Kathleen, Director of Marketing with Xybix to talk about their product as well as try it out for myself on the showroom floor during the 2014 NENA National conference. In this episode we learn about the company as well as some facts and frequently asked questions about the treadmill and bike. The company also publishes blogs with health topics and techniques for the dispatch center.
This is a must listen and share! For more information on Xybix please follow the links below and as always, if you have any questions please email us at firstname.lastname@example.org.
Episode topics –
Post Views: 202
- Xybix history
- Customer feedback
- Treadmill facts
- Xybix blogs
- Frequently Asked Questions
By Ricardo — 3 years ago
You find it rewarding to be a Communications Training Officer (CTO), but it’s been a long day with the trainee that hasn’t gone well. You are so busy that your 12 hour shift has turned into 14 and finally the time to go home arrives. But then you remember…you still need to fill out your daily observation (field training paperwork) for the new dispatcher.
CTOs are a critical component for a successful trainee experience, and their documentation is imperative for liability protection. While most dispatch centers have high tech software for handling calls, many are still using pen and paper for their daily observations and other on-boarding documentation. If the agency happens to use a Word document or PDF fillable form, these forms still need to be printed and signed to ensure the trainee receives feedback.
The cumbersome nature of manual paper forms creates a hassle to track information down and ensure that a trainee’s file is complete. Quality issues arise in the absence of a consistent, standardized training program. These challenges result in a limited ability to address training issues in a timely manner and be proactive in preventing problems. And without easy, real-time access to the data, supervisors can look like they’re out of touch when asked about the status of a trainee or the overall group, especially on short notice.
It doesn’t have to be that way any longer! Agency360 is on a mission to change this approach. Our web-based field training software is designed to manage the documentation of your on-boarding training program online. Using Internet connectivity, trainers, trainees, supervisors, and administrators can access and complete their information anytime, anywhere. With fields that you can modify, the software can be adapted to your way of training and help ensure your agency-specific policies and procedures are covered.
To learn more check out our website at http://www.agency360.com?utm_source=withinthetrenches or come see us in Booth 154 at the NENA Conference in Denver June 29th and 30th!Post Views: 176
By Ricardo — 7 years ago
I have been searching for the author of this quote. I have found several attached to it but in the end it all means the same. It’s something I often feel. I had the wind knocked out of me earlier today. I was not struck physically but the result was the same, the loss of air. I saw you today. And…I have seen you in passing but it was nothing like today. I had just left from a friends house and decided to go to the store for a few things. I pulled into the parking lot and headed up front. When I got there I had to wait for a few cars to pass in order for me to turn. As I pulled up to the stop sign I saw a couple people coming out. I stopped to let them pass and I froze. It was you, son. It felt as though someone had socked me in the gut. I couldn’t breathe and all I could do was stare. I was stuck in slow motion as you and your mother walked passed me. I saw some of myself in you at that age. Your walk is all me and as I caught my breath your mother turned her head at my direction. I quickly hid my face and continued on.
I parked a couple rows down. I sat there for a moment fighting back my tears. I was overwhelmed with emotion and my heart pounded against my chest. I looked into my side mirror and I could actually see you standing by your van. I took a deep breath, got out of my car and made my way to the entrance of the store. As I got close to the entrance I turned and saw you running with a cart. I wanted to run and meet up with you and tell you,
“Hey, can I get that cart from you?”
I would have respected your mother’s wishes. I would have kept silent as to who I really am. It would have meant the world to me to just hear your voice and interact with you. Instead I held back and simply watched you put the cart away. You ran back and I had to chuckle because you run just like me. I fought back my tears once again and walked into the store. The moment was short but I’ll never forget it. You were so close to me. I wanted to say hello, I wanted to beep…I wanted to do anything just to make you turn and look at me. Maybe you would somehow recognize me after all these years. I have to admit that when I saw you today it was like seeing you for the first time. You took my breath away when you were born and you did the same 12 years later. When we finally speak, I will be able to tell you everything I have been wanting to tell you. Until then…maybe you’ll stumble upon this. Maybe you will find it interesting and moving. Maybe…just maybe you’ll be able to connect the dots. Maybe…until that day Richie.Post Views: 167