Hello everyone! Whitney and I are back again this week with episode 13 of Within the Trenches. A few episodes back we spoke with Cheryl of Yakima, Washington and she was not only a dispatcher but she is part of her centers critical incident stress management (CISM) team. It was an interesting and informative show and since it went so well, we wanted to bring this week’s guest on to add to the topic of CISM. This week we spoke with Matt, operations manager of the communications center in Kent County. It’s one of our larger areas in western Michigan and he reflected on one of his first emergencies while attending an explorers program as a teenager with a local fire department. He also touched on the importance of CISM and we spoke briefly on a call he helped us out with when we were dealing with a loss of our own.
A big thanks goes out to Kent County for allowing us the opportunity to have Matt on the show and to Matt; thank you for everything you do! It’s appreciated more than you know. As always you can email us at firstname.lastname@example.org or you can click the black contact button on the left of this page. Thanks and make sure to listen, share and comment!
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By Ricardo — 6 years agoAlmost every day of my life has been good. Sure I’ve had some off days like everyone else but rarely have I had a bad day. Well, two days ago I had a bad day. It wasn’t just a bad day, it was a very bad day. So let’s go back a few days prior. On Tuesday I came home from Midland where I had been in training since Monday for work. I had taken my wife’s TomTom GPS to get there and back and if any of you have a GPS then you know there is something that pops up asking if you need to be at your destination by a certain time. Well, I decided to hit “no”. I wasn’t in a hurry and I knew the highway wasn’t far so I attached the GPS to the windshield and took off. I passed by familiar landmarks and started thinking about how long it was going to take for me to get home. I turned on the radio and drove on. After a few turns I began to notice that I was no where near the highway. Each turn and curve in the road led me deeper and deeper into the land of no where. I passed a few cities that time forgot and when I finally reached the highway the ramp was closed. I continued on and after hitting another closed ramp I finally hit the highway. It took about three hours to get home but it was all worth it when I finally saw my family.
Wednesday was a good day but the night was a bit different. I laid down around 11:30 p.m. after finishing up some homework. Lola, my eight month old daughter, was fussy and fighting her sleep. My wife and I let her cry it out. When I finally crashed it was probably 12:30 a.m. or 1. I had to be up early for work so I set my alarm for 4 a.m. or so I thought. When my alarm went off it was actually 3 a.m. I tried to go back to sleep but it didn’t happen. I got up, picked out my clothes and got ready. I took my time since I had to be in at six. That day I had to appear in court for a 9-1-1 call I took a while ago. Court is never fun. It takes forever and the majority of the time you don’t have to take the stand. You end up sitting there for a while and they let you go. If you’re not working that day, you can come out with a couple hours of overtime pay. It’s that easy! So when I finally left for work it was around 5 a.m. I turned the outside light on and walked outside. I stopped for a moment as I noticed that the dome light was on in my car. It looked as though my wife’s GPS was gone. I walked towards my car and the door was open. I looked inside and it was gone. My glove compartment had been emptied and the contents were thrown everywhere. My wallet was still in the console, thank god, and nothing was taken from it. I had to call for a police report since the GPS had been stolen and my bad day had begun.
My work day, however, was good but I had been called to be at court around 12:45 p.m. I had been told things were going fast and they would need me to take the stand around that time. I arrived and prepared. Court dragged on and around 2:30 p.m. I was brought down to a conference room across from the courtroom. There I sat with another witness until 4:30 p.m. At that time the other witness was brought in to testify. I was told that they were trying to get to me and to hang on. I was fine with it. I had no where else to be so I continued to read on my iPhone. Around 5:30 p.m. I got up to check and see if they had forgotten me. I looked into the first part of the courtroom and I could hear people talking so I went back to sit and wait. At about ten to six I got up again and checked. This time I went all the way into the courtroom only to find an empty room. Everyone had left for the day. I was pissed that I had been forgotten and not only were the rooms vacant but security was also gone. It wasn’t enough that someone had stolen my wife’s GPS from car, and it wasn’t enough that I had to tell ZPD that the one time I forget to lock my doors, is the one time it gets burglarized. Why is that bad you ask? Well for the sweet irony that I am a 911 dispatcher who tells people every day to lock their doors when they’re burglarized and I forget to do it myself. EGG ON MY FACE!
In the end I’m still a bit bitter about the whole day but everyone has to have at least one bad day right? It’s the bad days that help us appreciate the good ones. Yeah…I’ll stick to that train of thought for a while. I’ll try and look on the bright side but for the person who stole from my car? You’ll be caught soon enough. Had I caught you doing it, you would be walking funny because you would be missing a leg. Actually since you stole from me you would be missing your hands. That’s how it was done back in the day right? So…if you live in the Zeeland, MI area and you know someone who recently came across a TomTom GPS XL 340.s and no packaging, please turn them in. It might just be the one that was stolen from me. There won’t be a reward but if you count partaking in a thrashing as a reward then you’ll be rich beyond your wildest dreams. Yeah, I’m not bitter at all. I’m also not a violent person so have fun with the GPS. I’m glad that bad day is over and today was an excellent day! If anyone wants to know how that day felt you can view the video below. Cheers!
(Thanks Limp Bizkit for this awesome gem!)Post Views: 59
By Ricardo — 6 years ago
T-minus one hour and counting folks! I meant to write a post on this a few days ago but I it slipped my mind. So according to Mashable.com, “a nasty piece of malware called DNSChanger will kick thousands of Mac and PC users off the Internet on Monday, and there’s a chance you could be one of them.” Apparently this has been around since 2007. The malware was redirecting infected PC’s and Mac’s to paid advertising sites and cyber criminals would make profit off of those who ended up there. Mashable.com also stated that, “the trojan’s creators — six Estonian nationals — shut down their services when they were caught and arrested about eight months ago.” Despite the fact that the creators were arrested it left over 276,000 people at risk of the DNSChanger malware. If order to check for this you can click here and follow the directions courtesy of The DNS Changer Working Group (DCWG), according to Mashable. If you see green then you are good to go but if you see red then it’s good bye to your Internet. Hope to see all of you online tomorrow folks! If not, I will catch you on the flip side! Cheers!Post Views: 31
By Ricardo — 5 years ago
Hello everyone, I am back this week for episode 17 of Within the Trenches. This is the last of a series of episodes that were recorded at the Mini-C conference in Boca Raton Florida. In this episode I sat down with four of Palm Beach State College 9-1-1 Dispatch Academy’s finest. The conversation I had with Lisa, Myrnett, Wayne and Kimberly was excellent and refreshing. Their insight and experience going through the academy brought me back to when I first started. My beginning wasn’t as elaborate but it definitely brought me back. Thank you very much for sitting with me and sharing your experience. I have dubbed you the Fearless Four. Good luck on your finals and I know you will do great things.
I want to thank Tom of the Cool Kids of 9-1-1 for inviting Within the Trenches to be part of this and everyone involved in the Mini-C conference and those who were guests on the show. On behalf of Whitney and I, we appreciate it more than you know. If you would like to know more about the Palm Beach State College 9-1-1 Dispatch Academy you can follow the link below. As always you can email the show at email@example.com and make sure to like us on Facebook!
Palm Beach State College 9-1-1 Dispatch Academy | Web
Post Views: 93
- Why each one of them wanted to get into dispatching
- Their experience in the academy
- Calls they have listened to
- The recent Bakersfield California call controversy
- Their message to anyone thinking of getting into dispatching