Good morning from the Charlotte Convention Center in Charlotte, North Carolina. Yesterday was my first day of the 2013 NENA Conference and Expo. The morning was rather rough with a 12 hour drive and the hotel losing my reservation. I had nowhere to sleep but I finally found a place to power nap for two full hours. Yep you read that right.
Either way things have been going great and I recorded the first episode of the conference. In this episode I sat down with Erica and Megan of New Hanover County 9-1-1 in Wilmington, North Carolina. This episode combines stories of the serious and humorous nature. You won’t be disappointed! As always you can email the show at email@example.com and don’t forget to follow us on Twitter and ‘Like’ us on Facebook.
Episode topics –
- How both Erica and Megan got into 9-1-1
- First calls
- Singing in dispatch
- The importance of telecommunicators participating in a NENA conference
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By Ricardo — 3 years ago
It’s interesting how we go through life meeting people, connecting and at times not realizing how one can make an impact on our lives. I have met tons of people so far in my life. Some people are single serving friends and others make an impact whether it is small or large. Sometimes the smallest impact is the one that sticks with you most.
Years ago I met someone who, at the time, made an impact on me with her kindness. It was something small but it stuck with me. I met this person at a local restaurant when I started my dispatch career in Florida. I would go to breakfast with my mom and cousin Linda almost every morning and this person was our waitress.
For this story I will refer to the waitress as Jackie. She had the brightest smile and an attitude that made you want to have a good day no matter what. We would walk in and she would greet us by name and treat us like family. She became the highlight of the day. If I was having a bad morning I knew that once I went with my family to breakfast the rest of the day would be great because Jackie would hook us up with a bowl of sunshine.
Now I’m sure many of you reading this have met someone like this in your lives at least once. When you see someone who is always there you become comfortable and sometimes when you become comfortable, things change.
“911 where is your emergency?”
– Heavy breathing from the caller –
“Hello? Are you there?”
“YES! Please help me!”
“What’s your address?”
“145 Mason st, please hurry!”
“Sir what is going on?”
“I just woke up and found my girlfriend laying on the couch. I went to wake her up and when I turned her over she was cold and blue in the face…she’s not breathing.”
I told him that we needed to start CPR and as he fumbled through his response I got the first responders and EMS enroute.
“There is nothing I can do…she’s dead,” he mumbled.
“Are you sure you don’t want to try?”
“Ok. Well, I’m going to stay on the line with you sir.”
All I could do was sit there and listen to him cry. It was hard to hear this but it was my job to be there for this person. He lost someone important to him and I put myself in his shoes for a moment. It would kill me to lose someone close to me whether it was someone who made a small or large impact in my life. I hung up when everyone arrived and sat in dispatch thinking about my caller. I felt bad for him but I kept going like I always do.
The officers returned from the scene and they had pictures. I felt compelled to look and in a weird way I felt that I would get closure from it. I asked for the pictures and my jaw dropped.
“I know her…”
It’s interesting how we go through life meeting people, connecting and at times not realizing how one can make an impact on our lives. I have met tons of people so far in my life. Some people are single serving friends and others make an impact whether it is small or large. Sometimes the smallest impact is the one that sticks with you most.Post Views: 180
By Ricardo — 6 years ago
Good afternoon everyone this is Ricardo and I am back with another bonus episode of Within the Trenches. Whitney and I had planned on doing an episode yesterday but after she worked for 14 hours, babysat, went to the doctor and came back for another four hours of work, she decided she should probably go home and sleep since she had not slept at all the entire day. I don’t blame her a bit. I decided to go at it alone and in this episode I cover some good information on a class I took recently from PowerPhone called Protecting Law Enforcement Officers. It deals with scene safety, taking control of the call and much more. I also play a tape that is a bit more intense from previous ones. There are some big announcements in this episode so make sure to listen and share folks! As always you can email the show at firstname.lastname@example.org and if you would like to hear more tapes from the Dispatch Magazine On-Line library you can follow the link below. Cheers!
9-1-1 tape library | Web
Episode topics –
Post Views: 212
- PowerPhone class
- Stay healthy
- Avoid 300 call syndrome
- Joe Horn Call
- Next weeks guest is KMK of Diary of a Mad Dispatcher
- New Within the Trenches Podcast Fan Page on Facebook
By Ricardo — 5 years ago
Good morning and happy Friday! This has been an amazing week for me. I had the chance to attend the 2013 NENA conference in Lansing, Michigan for 9-1-1 professionals. I attended some excellent classes and met some great people doing great things. In this episode I had the pleasure of speaking with Dee Ann, assistant director of Tuscola county 9-1-1, an ENP and one of the founding board members of the 911 Wellness Foundation. Also sitting with us for this episode was Jim Marshall with the 911 Wellness Foundation and also the director of the 911 Training Institute.
This is an episode that you do not want to miss. The information in this episode is important for everyone and Jim even gets me with a Jedi Mind Trick by getting me to admit a few things. It definitely felt good to admit those items so thank you Jim and Dee Ann for helping me and those in our field. For more information on the 911 Wellness Foundation or the 911 Training Institute please follow the links below. Also if you would like to get a hold of them through the show or our Facebook fan page you can shoot us an email and we can make contact with them. As always you can email the show at email@example.com.
911 Wellness Foundation | Web
911 Training Institute | Web
Episode topics –
Post Views: 241
- The humor of the work spouse
- Dealing with stress and how it affects your family
- Stress and your health