Good morning from the Charlotte Convention Center in Charlotte, North Carolina. Yesterday was my first day of the 2013 NENA Conference and Expo. The morning was rather rough with a 12 hour drive and the hotel losing my reservation. I had nowhere to sleep but I finally found a place to power nap for two full hours. Yep you read that right.
Either way things have been going great and I recorded the first episode of the conference. In this episode I sat down with Erica and Megan of New Hanover County 9-1-1 in Wilmington, North Carolina. This episode combines stories of the serious and humorous nature. You won’t be disappointed! As always you can email the show at email@example.com and don’t forget to follow us on Twitter and ‘Like’ us on Facebook.
Episode topics –
- How both Erica and Megan got into 9-1-1
- First calls
- Singing in dispatch
- The importance of telecommunicators participating in a NENA conference
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By Ricardo — 6 years ago
Have you ever brought up the topic of old technology with your kids or kids in general? If you ever get the chance I highly recommend it. Their concept of time and the shock and awe of how it used to be is amazing! My 7 year old is under the impression that I’m from the stone age or something. For example, we had a conversation about the shows I watched as a kid and he blew me away with his idea of how old I was.
“Yeah buddy, I used to watch the same show when I was a kid but now a few things have changed on Dragon Ball Z.”
“Ohhh, well back then was when TV’s were small and in black and white right?”
“Uhh…how old do you think I am?”
“I don’t know…old I guess.”
Yeah…so he thinks I’m pretty old. I’ve talked to him about old school tech and it’s funny to see the reaction on his face. First off I showed him a picture of an old rotary telephone.
“You tell me what you think it is Buddy.”
“Well…it looks like a telephone or something.”
“You’re right. Now how do you think you would use it?”
“Well…I guess I would use the numbers somehow.”
I had to chuckle over his slight confusion but he did get the concept of it. I also told him how much of a pain it was if someone had a 9 or 0 in their phone number. Do you remember that? It’s funny to think that a lot of what we used to have growing up is something that our kids would have no idea how to use it. A good example comes from my wife and our son. Now, this example does not deal with technology but falls under the same idea of old vs. new. Since Logan was born we have always used hand soap in a bottle with a pump. One day we happened to run out of the normal soap we use in the bathroom. A temporary fix was to bust out a bar of soap until we could get to the store and buy more. Logan had gone into the bathroom to wash his hands and after what I can imagine was complete confusion and odd looks into the mirror, he emerged from the bathroom with the bar of soap and asked,
“Um…how do I use this?”
I laughed my butt off when Rebecca told me about this and Logan was dead serious about the bar of soap. I mean, he’s schooled now but man that’s funny! So let’s think back at some of the stuff we had growing up. Let’s step into the DeLorean, after adding the needed fuel of course, back up on the road for room and punch it! Once we hit 88.8 mph we’re headed back to the future. I think it would be pretty cool if we could but for now, we’ll simply time travel through our memories. So what’s first? Well for me, I think about the Sony Walkman, which I added a picture of in this post. At one time this portable cassette player was a hot item. If you had this player you were the stuff!
Also I mentioned earlier that my son thought TV’s were in black and white when I was growing but I was born in ’81. The TV’s I remember were huge, heavy, and included knobs with UHF, VHF, and something to control how much snow there was in the picture. I believe the TV we had was a bulky Zenith. We also had a Sony Betamax that included the movie camera which was rather large! Do any of you remember what the last thing was before local TV stations signed off around 2am or so? If you happen to remember, make sure to comment on here. Now, I could go on and on about what I had that my kids have no clue about but what are things you remember? Other items could include, floppy disks, Polaroid Camera’s with the 4 bulb flash that was sold separately, rotary phones, three switch cable boxes, typewriters, 45’s, and…well there’s so much more but I’m drawing a blank now. So here’s where you come in. What do you remember from your childhood that your kids or the kids of today would have no clue how to use?Post Views: 95
By Ricardo — 5 years ago
The field of emergency services has a big responsibility. They put themselves on the line every day in order to keep the public safe. When you call 9-1-1 for police, fire, or ems, you get to see them face-to-face. The ones you don’t see are the dispatchers on the other end. They are first in line when an emergency occurs and their role is vital to the safety of the public. Jabber Log recently sat down with Whitney Wilson, a 9-1-1 operator with Allegan County Central Dispatch, to see what she does and why she does it.
This article continues the Emergency Services Series that began a month ago to show another side that people don’t get to see. Everyone has a story to tell and according to 911dispatch.com, “There is no accurate source of figures on the number of full-time public safety dispatchers. One industry association claims there are 250,000 “public safety 911 professionals.” Out of those 250,000 this is just one story.Post Views: 29
By Ricardo — 5 years ago
Good morning! I hope you are ready for a few stories from America’s hat. This week on Within the Trenches, Bobbi of the Royal Canadian Mounted Police (RCMP) joined us for episode 9 over Skype. Her stories and training were not only interesting but if I had started out my dispatching career in her center I might have gone insane. I mean, think about it,
“911 where is your emergency?”
“I have a bear in my yard!”
“An avalanche just slammed down in the area!”
Yeah…that would have been pretty crazy but I’m sure it would have been fun and an experience to take a call like that. The episode was fully balanced with humor, seriousness, and all around AWESOME! As always you can email us at firstname.lastname@example.org and we are currently seeking sponsors for the show. We are also seeking more people to participate and we do have an open call event on Facebook so make sure to check that out.
We are looking for people that bleed dispatch and want to share their experience and story with not only us but also all of our listeners. Sell it to us and let us know why you would be a good choice for the show. Whitney and I firmly believe that everyone has a great story to tell and everyone is important but we are looking for those who really want to be on the show. So this is what you need to do if you want to apply to be on the show.
- Join/attend our open call
- Become a fan of Jabber Log on Facebook and send us a message through there with your experience, any memorable stories and why you should be on the show.
- Oh! And please leave a good email address/contact info in case we are unable to reach you through Facebook.
In the end, it’s all about you, the unsung hero’s of emergency services. It’s your story and we want to help tell it. Make sure to listen, share and if you would like to learn more about the RCMP and a new Facebook page that highlights the 9-1-1 dispatchers of Canada, please follow the links below. Without further ado, I present to you the ninth episode of Within the Trenches.
Royal Canadian Mounted Police | Web
Radio Angels Canada | FacebookPost Views: 23