Within the Trenches is back with episode 27! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Kevin of 9-1-1 Cares/PSTC. We shared stories from the trenches and how Kevin went from working for “AAA” to a 9-1-1 dispatch center. He also went into the history of 9-1-1 cares and how the organization does everything they can to support those behind the mic.
This is a must listen episode and to learn more about the organization please follow the links below. As always you can email the show at firstname.lastname@example.org.
Episode topics –
- History of 9-1-1 Cares
- How Kevin fell into dispatching
- Haunting 9-1-1 calls
- Text to 9-1-1
You Might also like
By Ricardo — 4 years ago
On June 14 -19 2014 the National Emergency Number Association (NENA) will be in Nashville Tennessee for the annual National NENA conference. This is a fun filled week for 9-1-1 professionals to learn and network through educational courses.
Our Industry Partners allow us to put on a great conference. They also provide the latest and greatest of their products to be displayed. I support how important it is for dispatchers to partake in this conference and the amount of knowledge one can take back is truly invaluable.
The Within the Trenches podcast is back along side Mark Fletcher of the Avaya Podcast Network (APN) in the podcast zone! There was an excellent turnout for the podcast zone last year and Within the Trenches helped tell dispatch stories from all over the United States. We also acquired sponsors for the week with advertising on the show, blog, social media outlets and more as a return to those sponsors.
There are three different sponsorship packages that include advertising for each Industry Partner sponsor during the week as well as the life of the show. What this means is once the episode is recorded and released to the public your ad is out there until it is taken down. And as of right now the show is not ending any time soon, and 9-1-1 professionals are joining “Within the Trenches” daily to listen in.
Sponsorships are set up in three tiers.
- Tier 1 for $100 – Your logo will be added to a sign and displayed on the broadcast table during the week at the conference.
- Tier 2 for $200 – Your logo will be added to a sign and on a special page of thejabberlog.com.
- Tier 3 for $300 – (Tier 1 & 2 included) PLUS your business will also be mentioned in an episode of the show
All sponsorship money goes directly to the show for t-shirt giveaways, mug giveaways and any equipment or web hosting needed for the show.
If you would like to be a sponsor please email me for further information at email@example.com with the subject of “WTT Sponsorship.” I will call you to finalize everything.
Thank you for the support!Post Views: 79
By Ricardo — 5 years ago
Good morning everyone! I’m back with another awesome episode of Within the Trenches. In this episode I tried something different from the norm. At the suggestion of two awesome 9-1-1 pro’s, Kristina and Shelley, I grabbed my digital audio recorder and walked the expo hall for spot interviews. I have to admit that it was a lot of fun and I was able to get some good audio.
Probably one of the most interesting parts of this episode dealt with THOR Shield that is made by Intrado. Monica, who works with the company, walked me through this massive mobile PSAP (Public-Safety Answering Point.) The trailer of this unit sits 17 dispatchers and has its own conference room on the second floor. I wanted to get some photos but was unable to. I was told that I can get some shots emailed to me and as soon as I get those I will post them up for all to see. I hope you enjoy this episode and as always you can email the show at firstname.lastname@example.org.
For more information on Intrado’s THOR Shield click here.
Episode topics –
Spot interview w/Kristina of Bartlett PD in Tennessee
Spot interview w/Rob of Queensland Police Service out of Australia
Tour of THOR Shield with Monica of IntradoPost Views: 114
By Ricardo — 5 years ago
Good afternoon everyone! Whitney and I are back with episode 11 of Within the Trenches. This week we spoke with Cheryl, a dispatcher and Critical Incident Stress Management, (CISM) team member with SunComm in Yakima, WA. This was an interesting episode because we were battling with the Internet, our friend and foe. We dealt with some issues over Skype and the audio was cutting in and out but after some good editing, you can’t even tell that anything messed up. Despite the technical difficulties this episode was excellent and Cheryl shared some great stories with us. We touch on PTSD and below you can follow some links that will take you to the articles we mentioned within the show. On behalf of Whitney and I, we thank you for being so open with us and our audience. Personal stories can be hard to share but helping others learn from it is one of our ultimate goals with this show. If you want to reach Cheryl for all things CISM, please send us an email and we will get you in contact with her.
Coming up next week, Whitney and I will be doing an episode where we will be doing a Q & A from the listeners, playing 9-1-1 calls, discussing different topics and we will be live on Spreaker! Enjoy the show, share it with all you know and as always, you can email us at email@example.com.
Hazards of Being A 9-1-1 Dispatcher | Link
Study: 911 Dispatchers Experience PTSD Symptoms Too | Link
Green Cross Academy of Traumatology (GCAT) | LinkPost Views: 76