Within the Trenches is back with episode 27! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Kevin of 9-1-1 Cares/PSTC. We shared stories from the trenches and how Kevin went from working for “AAA” to a 9-1-1 dispatch center. He also went into the history of 9-1-1 cares and how the organization does everything they can to support those behind the mic.
This is a must listen episode and to learn more about the organization please follow the links below. As always you can email the show at email@example.com.
Episode topics –
- History of 9-1-1 Cares
- How Kevin fell into dispatching
- Haunting 9-1-1 calls
- Text to 9-1-1
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By Ricardo — 4 years ago
After hosting Within the Trenches’ first conference appearance three years ago in Florida and sending about a dozen interviewees Ricardo’s way, I’ve luckily managed this whole time to stay away from the mic myself. Well, he has finally talked me into taking the baby step of being a guest blogger here to let you all know about the International Academies of Emergency Dispatch (IAED) Navigator 2015 Conference (http://www.emergencydispatch.org/NAVIGATOR/) this week in Las Vegas, Nevada, where I will be presenting a session on dispatcher stress coping mechanisms and therapies like EMDR and Psychodrama.
I’m Tom, from the Cool Kids of 9-1-1 (Shameless Plug #1: www.facebook.com/CoolKidsof911). After 24 years in this industry, I’m certainly not a kid anymore, and have probably long ago lost any grip on “cool” I might have thought I once held. But give us a “like” and check out all of our other social medias on YouTube, Instagram, and Twitter. Our good friend Dispatch Dana helps us with those sites and hashtags. We post about current 9-1-1 events almost daily, and aren’t afraid to be a little edgy with our opinions, photos, commentary, and parody songs. You definitely want to see the parody song video.
Now, I have to say that IAED’s Navigator Conference is my personal favorite of all the major conferences, for a number of reasons. The frequency of it being held in Las Vegas is just one of them. The vendor show is always packed with companies displaying their latest products, the camaraderie of being among other like-minded public safety protocol-believing users, and some truly entertaining and inspiring educational sessions, if I may be so bold to claim so on my fellow presenters’ behalf. Navigator is the conference where I first met PSTC’s Kevin Willett and Lexipol’s Gordon Graham. They have both been instrumental in helping to fulfill my dream of hosting them locally in South Florida at our annual pre-NPSTW miniature training conference (“the Mini C”). All of the presenters are very approachable, and willing to hand out their business cards and contact information for further discussions. Last year I presented 9-1-1:101 The College Classroom Experience, a how-to guide to start a dispatch academy with your local community or state college (Shameless Plug #2: www.911DispatchAcademy.com OnLine class starting August24th!). I also presented Your PSAP is a 747, relating lessons learned from airplane crash investigations and crew resource management and mistake prevention techniques in a 9-1-1 dispatch center.
For this year’s Navigator, on Thursday April 30th, at 1:45pm, I will be joined by Dr. Marlo Archer of the Arizona Psychodrama Institute for a session titled Up From the Pavement, which is named after her self-published book (Shameless Plug #3: www.lulu.com 30% off through May 28, no code required!). Our session will be focusing on stress identification and coping mechanisms for dispatchers, as they relate to the 8 points of the NENA Stress Standard NENA-STA-002, and in light of Dr. Marlo’s own personal experience on the other side of a 9-1-1 call. In 2008, Dr. Marlo was run over by a Buick while on her motorcycle. She chronicled the traumatic injury and her amazing recovery from it, in a series of blog posts that were then compiled into her book. The crash also gave her plenty of time alone with her thoughts to be reflective on her life and family relationships woven in stories throughout the book.
Did you know NENA had a Stress Standard? The handout we are giving out lists the 8 points of this standard, and the document can become item #1 in your On-Site PSAP Educational Materials Library; something you really can take with you! You should be getting at least 8 hours of Stress Management training every year (hey, we’re giving you your first one of these, too!). Are your Communications personnel participating in Critical Incident Stress Management events? Do you have an Employee Assistance Program? How about a Personal Health Incentivizing program? You can bet there will be console treadmills out on the vendor floor to try out.
“More important than any of these tools, however, is the telecommunications employee. The employee can work without any of that technology, but the technology is wholly dependent on the employee to carry out its function.”
These are some of the words that were on one of the final memos I wrote as a 9-1-1 Communications Manager. I don’t think “we” are taking care of our 9-1-1 employees as well as we should. I think we overlook those who are stressed out, and don’t pay enough attention to the real possibilities of compassion fatigue and PTSD in our colleagues and co-workers. Dr. Jim Marshall of the 911 Wellness Foundation introduced me to EMDR (eye movement desensitization and reprocessing) and Dr. Marlo has personally helped me with Psychodrama techniques.
Attendees appreciate a fast-moving presentation that delivers on what is promised in the brochure abstract. These one hour sessions aren’t a lot of time to delve deeply into these expansive topics. But they can be used to inspire further research, or open up communication with the presenters and share ideas and information. Another thing that bothers me is that often line-level employees who most need this information aren’t the ones chosen by their departments to attend these out of state conferences. I have also seen people in those positions use their time to have their own vacation rather than attend sessions and bring back this information to benefit their centers. To battle against this, my next 9-1-1 project will involve bringing these types of sessions directly to 9-1-1 public safety telecommunicators via an online format, hopefully this summer.
So, if you’re in Las Vegas this week, take a break from the evil slot machines, dice, and card games and come see our session and any of the others Wed-Fri April 29-May 1 at the Paris hotel. If you happen to catch me on a slot machine, please drag me away and we’ll go see a Cirque du Soleil show together!
Please visit the links below and check out Tom and Dr. Marlo on Thursday April 30th, at 1:45pm at the 2015 IAED’s Navigator Conference for a talk you don’t want to miss!
Up from the pavement handout (Navigator 2015) – Click here to downloadPost Views: 499
By Ricardo — 8 years ago
Today is a sad day. One of my favorite wrestlers of all time has passed. The Macho Man Randy Savage is a Legend and is one of the greatest of all time. The Macho Man had many great matches during his career and one of them was even dubbed the greatest of all time when he fought Ricky The Dragon Steamboat at WrestleMania III. The most memorable match for myself would have to be WrestleMania VII. The Macho King, accompanied by his Queen Sherry, wrestled The Ultimate Warrior in a career ending match. As I type and watch this match it takes me back to my living room where I sat at age ten with some Cheetos, a can of pop, and my little bro watching and hoping that the Macho King would win.
I remember getting excited as the camera flashed a glimpse of Ms. Elizabeth. I wondered if she would play a role in the match. As the battle went on and Macho Man gave the performance of his life to save his career, Queen Sherry would intervene to help him out. But like any match, the manager who helps by cheating will mess up sooner or later. At one point Queen Sherry tries to hit The Ultimate Warrior with her heel but misses and hits Macho Man. He recovers and takes it to his opponent.
The battle goes back and forth but in the end the Ultimate Warrior won and ended Macho Man’s career. An upset Queen Sherry gets into the ring and attacks Macho Man. This is the beginning of the moment I will always remember. Ms. Elizabeth comes to the aid of The Macho Man and the crowd cheers. That moment proves true then as it does now because it was not a sad ending. It was a moment to cheer and give thanks. The cameras showed glimpses of fans crying, clapping, and you could hear them chant his name. Whether it’s fake or not it’s about the performance and the entertainment. You are now on the biggest stage to continue your grand performances. Thank you Macho Man for all the memories. R.I.P. brother! OOOO, Yeah!!!
Retirement Match (Skip to 29:00)Post Views: 417
By Ricardo — 8 years ago
Hello and welcome to another edition of Tech Thursday on Jabber Log. Today we welcome “ram0527”, a new addition to the team who will be contributing to all things, “Tech”. His first assignment was to tackle the mighty and very popular, “Call of Duty: Modern Warfare 3”. So without further ado I present, ram0527.
I’m a little nervous about this…this is my first blog post ever, so don’t be too harsh on me. I’m known as ram0527 and I will be talking about Call of Duty Modern Warfare 3. Yes, I know the game has been out since November 8th excalty 2 weeks to the date, but I am here to give my honest, but late, opinion about it. The first thing I noticed was the graphics (of course). These graphics are magnificent. The attention to detail that Activision puts into the game is amazing. The ripples in the water, the vains on the hands, the explosions, I can go on for days about the details and how awesome they are , but we have a lot more to talk about. Modern Warfare now has auto aim. Which is a great idea, while playing the campaign or special ops but for online play it sucks. Moving on, the games story is moderate. I’ve never been into story lines, but I liked this story line. It kinda makes you think that one day this can happen…. Anywho, you continue from the end of where Modern Warfare 2 left off and takes you across the world from Europe, to Africia, to Russia. You see some old faces and some new people during game play, the missions are also better and harder. My favorite mission is the one where you are on the plane and you have to save the russian president and his daughter. The way the plane hits turbulance and you fly through the air (in slow motion) shooting the bad guys…Man, after that I fell in love!
Ok….ok, like I said earlier I don’t want to give to much away, so onto the online playing. If you can get away with it, play as much as you can. These maps are harder and the game play is faster. The maps were designed with perfection. Not a whole lot of places to camp out or snipe through the whole match. You have to man up and search for other players. But be careful, because there are spots and they are really good spots. Last but not least, the special ops game play. If you chose to finally get off online playing, play the special ops menu. You have 2 options, missions and survival. First the missions, I personally don’t play the missions because if you beat the campaign you already played the missions. Don’t care for it so I don’t have much to say about it. Like my mom always said, “If you don’t have anything nice to say, then don’t say anything at all.” The survival mode is my absolute favorite! I’d rather play survival then play online. You only have one mission in survival…..survive! Just like zombies in Call of Duty: Black Ops you must face waves upon waves of enemies, but these enemies have guns, exploding dogs, suicide bombers, juggernauts and many more. There are 3 stages with 5 different levels ranging from easy to insane. To make things even better you must start out with a handgun and you have to earn everything. That right there is what makes me love this game even more and more. If you haven’t played this game yet, what’s the matter with you? Go and buy it right now. Well I hope my first blog post wasn’t too bad for you guys. Thanks for giving me a chance.
Make sure to check back every Thursday for all things tech from our writers Gamer LCM, ram0527, and Commando Chando. To pump you up even more for this game is a trailer with all the goodness that is Call of Duty: Modern Warfare 3. Cheers!Post Views: 966