Good afternoon folks! This is going to be episode 36 of Within the Trenches. This is where everything will be revealed. Normally I would specify what the highlights of the episode are but for this one I will simply say, “Listen and you will find out.” This is a very important episode! Listen, share and please comment!
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By Ricardo — 6 years agoAlmost every day of my life has been good. Sure I’ve had some off days like everyone else but rarely have I had a bad day. Well, two days ago I had a bad day. It wasn’t just a bad day, it was a very bad day. So let’s go back a few days prior. On Tuesday I came home from Midland where I had been in training since Monday for work. I had taken my wife’s TomTom GPS to get there and back and if any of you have a GPS then you know there is something that pops up asking if you need to be at your destination by a certain time. Well, I decided to hit “no”. I wasn’t in a hurry and I knew the highway wasn’t far so I attached the GPS to the windshield and took off. I passed by familiar landmarks and started thinking about how long it was going to take for me to get home. I turned on the radio and drove on. After a few turns I began to notice that I was no where near the highway. Each turn and curve in the road led me deeper and deeper into the land of no where. I passed a few cities that time forgot and when I finally reached the highway the ramp was closed. I continued on and after hitting another closed ramp I finally hit the highway. It took about three hours to get home but it was all worth it when I finally saw my family.
Wednesday was a good day but the night was a bit different. I laid down around 11:30 p.m. after finishing up some homework. Lola, my eight month old daughter, was fussy and fighting her sleep. My wife and I let her cry it out. When I finally crashed it was probably 12:30 a.m. or 1. I had to be up early for work so I set my alarm for 4 a.m. or so I thought. When my alarm went off it was actually 3 a.m. I tried to go back to sleep but it didn’t happen. I got up, picked out my clothes and got ready. I took my time since I had to be in at six. That day I had to appear in court for a 9-1-1 call I took a while ago. Court is never fun. It takes forever and the majority of the time you don’t have to take the stand. You end up sitting there for a while and they let you go. If you’re not working that day, you can come out with a couple hours of overtime pay. It’s that easy! So when I finally left for work it was around 5 a.m. I turned the outside light on and walked outside. I stopped for a moment as I noticed that the dome light was on in my car. It looked as though my wife’s GPS was gone. I walked towards my car and the door was open. I looked inside and it was gone. My glove compartment had been emptied and the contents were thrown everywhere. My wallet was still in the console, thank god, and nothing was taken from it. I had to call for a police report since the GPS had been stolen and my bad day had begun.
My work day, however, was good but I had been called to be at court around 12:45 p.m. I had been told things were going fast and they would need me to take the stand around that time. I arrived and prepared. Court dragged on and around 2:30 p.m. I was brought down to a conference room across from the courtroom. There I sat with another witness until 4:30 p.m. At that time the other witness was brought in to testify. I was told that they were trying to get to me and to hang on. I was fine with it. I had no where else to be so I continued to read on my iPhone. Around 5:30 p.m. I got up to check and see if they had forgotten me. I looked into the first part of the courtroom and I could hear people talking so I went back to sit and wait. At about ten to six I got up again and checked. This time I went all the way into the courtroom only to find an empty room. Everyone had left for the day. I was pissed that I had been forgotten and not only were the rooms vacant but security was also gone. It wasn’t enough that someone had stolen my wife’s GPS from car, and it wasn’t enough that I had to tell ZPD that the one time I forget to lock my doors, is the one time it gets burglarized. Why is that bad you ask? Well for the sweet irony that I am a 911 dispatcher who tells people every day to lock their doors when they’re burglarized and I forget to do it myself. EGG ON MY FACE!
In the end I’m still a bit bitter about the whole day but everyone has to have at least one bad day right? It’s the bad days that help us appreciate the good ones. Yeah…I’ll stick to that train of thought for a while. I’ll try and look on the bright side but for the person who stole from my car? You’ll be caught soon enough. Had I caught you doing it, you would be walking funny because you would be missing a leg. Actually since you stole from me you would be missing your hands. That’s how it was done back in the day right? So…if you live in the Zeeland, MI area and you know someone who recently came across a TomTom GPS XL 340.s and no packaging, please turn them in. It might just be the one that was stolen from me. There won’t be a reward but if you count partaking in a thrashing as a reward then you’ll be rich beyond your wildest dreams. Yeah, I’m not bitter at all. I’m also not a violent person so have fun with the GPS. I’m glad that bad day is over and today was an excellent day! If anyone wants to know how that day felt you can view the video below. Cheers!
(Thanks Limp Bizkit for this awesome gem!)Post Views: 175
By Ricardo — 1 month ago
I recently sent someone an #IAM911 story. The person responded saying that the story was heart wrenching but they asked a question after that, “can you tell me what it’s like to be on the receiving end of these calls?” The following was my response.
Imagine your brother has been dealing with a bad break up. You go to the bar and after a few drinks he tells you he wants to kill himself. You tell him to stop talking like that. It’s not the end of the world. You head home and when you arrive your brother mentions suicide again. Fed up with what he is saying you go inside, grab a gun and take it outside. You hand it to your brother and say, “If you really want to then do it.” You think that he will realize how stupid of an idea this is and will change his mind but…he grabs the gun and shoots himself in the head killing himself in front of you.
Now imagine you’re 9-1-1, receiving this call and only hearing screams. It sounds like two females screaming over the phone. You ask, “What’s your address? Ma’am? Can you hear me?” The screaming continues and you type out, “Unknown situation.” You remember a technique from your training and bring your voice to a whisper tricking the caller into thinking no one is there.
The screaming stops, “Hello? Hello?”
“This is 9-1-1, what’s your address and what is going on?”
While she tells you the address you hear screaming in the background.
“I CAN’T BELIEVE HE DID IT! I CAN’T BELIEVE IT!”
“Who is there with you?”
“My boyfriend and his brother who shot himself outside.”
“Who is the other female screaming?”
“That was my boyfriend…”
You realize the pain in the boyfriend and although you are strong and calm on the phone, in the back of your head all you can think about is your own brother.
“Ma’am, the police and ambulance are on the way.”
“The ambulance is coming ok?”
You hear your caller try to comfort her boyfriend but you hear him yell something that you will never forget.
“What the hell is an ambulance going to do? My brother’s face is all over the snow!”
The screaming continues and you hear your caller yell that her boyfriend now has the gun. He yells that he wants to kill himself. You tell her to get away from him and he eventually drops the gun and runs back outside. Police arrive and what felt like 15 minutes worth of chaos was more like 3 minutes. Police secure the boyfriend outside and rush in to check out the caller. She continues to cry and says thank you. You hang up the phone and sit there in shock.
“Are you ok,” your supervisor asks.
“Yeah I’m good,” you respond.
But you’re not good. You’re rocked and the screams echo in your head. For the next 3 hours they echo in your head and all you want to do is call your own brother just to hear his voice.
When you finally get the chance you tell him you love him. He asks what happened and after you tell him about the call he says, “I love you too.”
This is what it is like to be on the receiving end of these calls. This was a call that I took and this was years ago but I can still hear those screams of heartache. It never goes away. It is always there but you face it and manage it. I have said that taking a 9-1-1 call is like getting in a car, slamming the gas pedal and letting go of the steering wheel. I used to bury these calls and I caused more damage that way. Now I talk about them and it’s therapeutic for me. A big thing to understand is that 9-1-1 dispatchers are not drones. We don’t JUST answer the phone. We are there with you throughout the entire call and we may be calm and at the top of our game but in the back of our minds we are feeling your emotion. After the call, if there is time, we can reflect on it but the majority of the time? We pick up the next call and have no time to decompress.
I hope this answers your question…
RicardoPost Views: 8,332
By Ricardo — 6 years ago
Good morning Jabber Loggers and JCasters! The AudioVillains are back with episode 15! This week we talk about how our kids can Jedi our minds, and how we as parents try are hardest to be better than our parents but end up being like them either way. We also give a random list of the greatest movies in different genres. We give a late Tech Thursday nod with an article originally found on Mashable.com that features a hot tub/exercise bike combination and talk about how we dressed growing up. Do you remember JNCO jeans? Girbaud? Finally we share our roller coaster stories and our mishaps with vomit and poo as adults and the shame. Get ready to laugh folks! As always you can email us at firstname.lastname@example.org or click on the black contact button on the left.Post Views: 138