Good evening and I’m back again folks! This is episode 32 of The AudioVillains Podcast and I’m almost caught up on episodes. We welcome Mike back on this episode and he fills us in on what he has been up to and the horror of having his wisdom teeth pulled. Enjoy the episode and as always you can email the show at email@example.com.
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By Ricardo — 5 years ago
Since we were little kids we were taught to dial 9-1-1 for help. If someone gets hurt, call 9-1-1. If you witness someone in trouble and you hear, “CALL 9-1-1” you call 9-1-1. We know that when you pick up the phone to dial for help, the phone will be answered by someone that can send an ambulance, the fire department or police. It’s easy right? We have been taught this and we teach our kids the same thing.
What if you’re dialing from a hotel? Did you know that you have to dial 9 before even dialing 9-1-1? I didn’t. Since I started my new job I have been staying at many hotels. I never thought to check the keypad to see what I needed to do in order to call for help. I was taught to dial 9-1-1 not 9-9-1-1. I guess I figured that since I would be calling from a “room” that I would be able to call direct. It’s not like I’m calling from an office building, I’m staying in this room. One would think it would be that easy but in fact, some hotels require different numbers in order to call 9-1-1.
One would think that in order for an issue like this to be noticed is for a tragedy to happen right? Well…it has. On December 1 2013 a young mother was murdered by her estranged husband. She had agreed to meet him at a hotel so that he could see their kids for a short visitation. As the incident unfolded the eldest child, a 9 year old, knew to call 9-1-1 for help but it didn’t work. The call would not go through. She didn’t know that she had to dial 9 to get an outside line and then dial 9-1-1. When the call didn’t go through she gathered her younger siblings and tried to get help. After an attempt for help from housekeeping that failed due to a language barrier she was able to get help from a neighboring room.
It’s hard to stomach. In a moment of panic you are not trying to read instructions on the phone, you are trying to dial the three numbers taught from a young age for help. Since this tragedy a number of people have stepped up to help spread the word on this and help pass a law named after the young mother who lost her life. Kari’s Law, according to a petition on Change.org and Fox News says that, “the law as described by the petition would require hotels and motels to upgrade to “Enhanced 911” systems that would let guests call for help just by dialing 911 and give the operator the caller’s exact location.”
Over 416,000 people have signed the petition. The law is being pushed forward but more awareness needs to be made. Read up on the situation and sign the petition. I will provide the link for the petition below as well as a few articles written by a friend and fellow emergency services professional and podcaster, Mark Fletcher of Avaya. Let’s do our part and help pass Kari’s Law so that no one ever has to suffer a similar tragedy due to a system run on old technology.
Change it for Kari – Facebook
Change.org – Kari’s Law
A Give Forward Campaign supporting Kari’s children – WebPost Views: 215
By Ricardo — 3 years ago
Episode 100! Man oh man I can’t believe it. It’s been one crazy ride and I wouldn’t change a thing. Welcome to Within the Trenches, a podcast based on the experience of being a 911 dispatcher. I have interviewed dispatchers from all over the United States including Ireland, Canada and Australia. I have also interviewed 911 leaders, directors and 911 pro companies and organizations such as the 911 Wellness Foundation, Dispatch Magazine Online, NENA, APCO, TERT, EENA, INdigital, Success Communications, Agency360, 911Trainer.com, Avaya, The Denise Amber Lee Foundation, Xybix, Smart911, The Cool Kids of 911 and more!
I feel truly blessed to have had the opportunity to interview and meet so many amazing people. It started as a school project and blew up from there. In this episode I go back and reflect on the beginning of my journey. I play clips from episodes 1, 6 and 12 and share all kinds of stories. I hope you enjoy them and I will post links to those episodes below. Don’t forget that you have until April 15th 2016 to apply for the Within the Trenches Continuing Education Scholarship. This is a great opportunity for you to attend a national conference so don’t miss out. Thank you to everyone who believed in me and this project. I don’t plan on stopping any time soon. I see this show doing so many things in the future so stay tuned. Here’s to 100 more episodes and beyond. Cheers!
Episode topics –
- The beginning of Within the Trenches
- Episode 1 – Web
- Episode 6 – Web
- Episode 12 – Web
- I’m Abscessed with You – Web
- Visit Dispatch Monkey – Web | Facebook | Twitter
Behind the Mic: Stories from the TrenchesPost Views: 200