Good morning and welcome back to another excellent episode of the Within the Trenches podcast. This weeks podcast promotion features Diary of a Mad Dispatcher on Facebook! I will provide the link below and make sure to head over and ‘Like’ them. They are 66,000+ strong and adding more fans every day. The page is tailored to 9-1-1 dispatchers but anyone would be able to get the humor from this page.
With that said, this weeks episode features Jessica, a dispatcher with the Maricopa County Sheriff’s Office in Arizona. Jessica’s interview was excellent and her stories are compelling. This is an episode you don’t want to miss! As always you can email the show at firstname.lastname@example.org.
Make sure to check out our t-shirt campaign! There are only eight days left so get yours today!
Diary of a Mad Dispatcher – Facebook
Episode topics –
- Jessica’s transition from military police to dispatch
- Jessica’s first call and experience with a belligerent caller
- The horror of hearing shots fired over the radio
- A stranded hiker on top of a mountain
- Advice for those looking to get into dispatching
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By Ricardo — 2 years ago
“To walk among heroes”
Guest blog post –
Written by –
Billy Short – Technical Trainer with RPSS
It was the last class of my training assignment for a PSAP in Louisiana. The training part of my class was over, so I broke into my post class “appreciation speech.” Since becoming a technical trainer for 911 dispatchers, my eyes had been opened to things that I guess, I had always taken for granted. I shared with the class how that I, as a citizen, truly appreciated the work that dispatchers perform. I had come to realize that most dispatchers were never truly recognized, or honestly appreciated for their work. I shared with them how that I had come to believe that they were the “first”, first responders. I had witnessed many community organizations and churches having appreciation events for other First Responder heroes, but I noticed that the members of the dispatch teams were never given a seat at that table of honor.
I shared how that now, I somewhat understood the roller coaster of emotion that a 911 calltaker could be on, simply by answering the next ringing telephone. I knew that one minute they would be able to feel their blood pressure rise in aggravation to a caller wondering when the electrical power would be restored to their neighborhood, or a caller wanting the phone number to the local tax office. To answering the next call and experiencing the desperate cries of a mother that had just pulled the lifeless body of her toddler from a swimming pool. I shared with the class my appreciation for their professionalism when taking a call from someone who just seemed to be having a difficult day, and needing to complain to someone, to the next call from someone that is having the absolute worse day of their life because their mate of 52 years was lying in the floor unresponsive.
I thanked them for doing the often-thankless job of giving CPR instructions over the phone until EMS arrived at the scene. I thanked them for trying to comfort a scared child, who left alone in the house, hears a scary noise outside. I tried my best to express my love, admiration, and appreciation for the job that they do, day in, day out, around the clock, and through the holidays. I also extended to them my friendship. Even though it would probably be limited to social media, or text messaging. I told them that if they ever needed someone to listen, someone to pray for them, someone to talk to, that I would be willing to be that guy.
I ended my speech with another, heart-felt “Thank You!” After the group began to file out of the room, one guy, kind of hung back a little. I could tell that my “speech” was having some sort of emotional effect on him. When the room emptied, this hulk of a dispatcher walked up to me, with tears now beginning to roll down his face, he asked if he could give me a hug. Of course, I obliged, and bear hugged him right back. With a soft voice he began to thank me. He simply stated that the job had begun to get to him, and that he didn’t know if he could keep going on. But that my speech had reminded him that it wasn’t a job that he performed. It was his calling! He told me that he was fired up and ready to get back out onto the floor and be the professional, the call-taker, the first responder that he was called to be. By this time, tears were in my eyes. I thanked him for sharing part of his story with me. And I thanked God for the little part that I had played in this First Responder Hero’s life calling!
Through social media, I found out a few months after that day, that my dispatcher friend had gotten off work, went home, went to sleep, and never woke up again. I felt the tears coming again! That scene at the door of the training room played back over in my mind. I felt an unexplainable sense of loss. That may sound strange. I had only spent a few hours in a training class with him. I never knew his life story. I never knew his family. I never knew his favorite food or color. But in his death, I knew that the world had lost a hero. To some, he was just a voice on the other end of a phone line. To some, he was just somebody that answered phones for a living. For some, he was just an operator that would give out a phone number. But I can’t help but believe that there were countless people whose lives had been saved, broken hearts comforted, and fears calmed, by this straw haired colored man. I believe that there were firefighters and police officers, that were made heroes of situations because this dispatcher sent them on their way. I believe that the world was a better place, and a safer place because of a that faceless voice on the other end of a mic, or telephone. And I believe that a dispatch team, lost a brother, that could never quite be replaced. And to me, I am reminded that my job is more than a job. It is a calling. A calling to walk among heroes! A calling to play my part in the training of giants! I want to be the best trainer that I can be, so that heroes and giants can be the best dispatcher that they can be!Post Views: 1,459
By Ricardo — 8 years ago
Hello fellow Jabber Loggers! Today is an excellent day! Not only are we getting closer to Christmas but I get to spend it with my family on both days for the first time. I also just saw the trailer for the next blockbuster movie coming December 14th 2012. The movie comes from the makers of The Lord of the Rings Trilogy and I can’t say how excited I am for the release of The Hobbit! If you are unaware of what The Hobbit is then you need to hit your local library and check out the book and read it. If you don’t like to read then go to Netflix or your local and possibly outdated video store and rent The Hobbit. It is a cartoon but if you like fantasy you’ll dig it. Even if you don’t it’s rather interesting. The story has gone from print, to video, and in 2012 it will come to the big screen.
I was first introduced to The Hobbit when I was a kid. My parents had gone to Mr. Music’s, our local video store, and rented it along with Pete’s Dragon. I remember watching Pete’s Dragon and thinking it was cool but when The Hobbit started I was glued to the TV in amazement. The talk of adventures with dwarf’s, hobbits, wizards, elves, and dragons appealed to me more than the fun loving relationship between a boy and his dragon from the previous movie. I probably watched it several more times before taking the movie back but since then I have been a fan. I’ve passed on my love for J.R.R. Tolkien, the author, down to my siblings and my son. We are all big fans and when the trilogy for The Lord of the Rings came out we were more than excited. My siblings and I went to watch the first installment of the trilogy and this is going to sound lame but watching it come to life was awesome! I remember slugging one of my siblings on the arm and saying,
“Look! Bilbo’s house is real!”
I know, I know…very dorky and lame but I don’t care! Think about your love for Harry Potter or the Hunger Games and that’s the equivalent of my excitement for this. The movies were epic and now that The Hobbit is coming next year my excitement is unbearable. In this series we will get to see how Bilbo took possession of “The Ring” that is the focus of The Lord of the Rings series. It’ll be good stuff but if the Mayan calendar is right and the world ends December 21st 2012, I will be happy with this being my last movie….wait! Actually no, I’ll be pissed off because I believe this will be only the first of three parts. Crap! Well, I’m sure it’s a fluke but if not I suppose I can do without the other installments…yeah…I suppose. For now though, make sure to read The Hobbit or go out and rent the video in order to refresh yourself with the story and below I have included the official trailer. Happy reading, viewing, and cheers to this upcoming epic tale!Post Views: 476
By Ricardo — 8 years ago
On April 14th a good friend and co-worker passed away unexpectedly. I’ve written two posts about our last conversation and the bond that is built around work families. It’s been hard for us at work but I can’t even begin to imagine what his family is going through. I’m sure they are doing everything they can to manage but let’s help them do more then just manage. A fundraiser has been put together for the family. It will take place tomorrow May 2nd between 5p.m. and 8p.m. at Uccello’s of Wayland 700 W Superior St. Let’s do everything we can to fill Uccello’s to its maximum capacity and support the Tatrow family. I have provided the flyer that the Sheriff’s department created and I ask that you share this post with as many people possible in support of this fundraiser. Cheers!Post Views: 555