Hello everyone! Within the Trenches is back with episode 53 featuring Ed, the Director of Bartholomew County 9-1-1 Center and President of Indiana NENA. The show is recording on location from the Marriott East in Indianapolis, Indiana for the annual Indiana NENA conference. In this episode Ed shares his dispatch experience, switching from dispatch to being an on the road state trooper and eventually becoming the director at Bartholomew. This is just one of several episodes coming up this week from the Indiana NENA conference so stay tuned for more.
Episode topics –
- Ed’s start in dispatch and switch to law enforcement
- Dispatch training
- How officers would benefit from sitting in dispatch
- Continuing education through NENA
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By Ricardo — 6 years ago
Good evening folks! It’s been some time since I’ve posted to The Creative Corner but earlier today I saw a link that led me to some excellent poetry. I was so moved by it that I felt it needed to be featured. The poetry comes from Lindsay Tuhacek, a graduate of Western Michigan University with a degree in Exercise Science and an emphasis in cardiac rehabilitation. She is a dedicated health and fitness advocator, writer, and mother of four. This talented woman does it all and from what I’ve read, her poems display a sense of honesty and sincerity that people can relate to. After reading her poem “I may”, off her blog “Raw Emotion Poetry”, I immediately felt the need to make contact with Lindsay to see if I could feature her work on the Creative Corner. I also wanted to ask what inspires her to write. In her own words;
“I got into poetry in high school as a way to release my frustrations and emotions, as I was never comfortable in seeking out others to confide in. I have a hard time expressing who I really am because I have always felt distant from everyone else. Poetry has allowed me to say what I need to say without speaking. It has allowed me to work through the anger, sadness, insecurities and hardships I faced when I was younger. My inspiration is mainly drawn from my personal life regarding, my emotions, my experiences and my feelings. Sometimes I draw inspiration from stories I hear, but mostly from my own. I am a very passionate person and have a calling to help people. I think poetry is a good way to reach and connect with those who can relate and need something to help them through their own experiences. I did not realize this until I started following Kirk Latimer of Kinetic Affect. They are absolutely amazing. I learned a lot about myself through the process.”
The work of Lindsay Tuhacek can be found on her blog, as mentioned above, at Raw Emotion Poetry. I will provide her poem “I may” below but you must read the rest of her work. So without further ado, I present to you, I may.
I may not be pretty
But I have a good heart
I may not be funny
But I love to laugh
I may not be smart
But I love to learn
I may not have the voice
But I love to sing
I may not have the moves
But I love to dance
I may look like I am happy
But I cry everyday
I may seem to be angry
But I am lonely instead
I may seem to be strong
But I am as weak as they come
I may appear independent
But I need you around
I may seem to be bulletproof
But I am covered in holes
So don’t judge the outside
It is only a shield
A place that protects
What I honestly feel
I’m not an open book
I have secrets I hide
And I wait for the one
Who will see me inside
Source: Raw Emotion Poetry
Click for more info on Kinetic AffectPost Views: 199
By Ricardo — 3 years ago
After hosting Within the Trenches’ first conference appearance three years ago in Florida and sending about a dozen interviewees Ricardo’s way, I’ve luckily managed this whole time to stay away from the mic myself. Well, he has finally talked me into taking the baby step of being a guest blogger here to let you all know about the International Academies of Emergency Dispatch (IAED) Navigator 2015 Conference (http://www.emergencydispatch.org/NAVIGATOR/) this week in Las Vegas, Nevada, where I will be presenting a session on dispatcher stress coping mechanisms and therapies like EMDR and Psychodrama.
I’m Tom, from the Cool Kids of 9-1-1 (Shameless Plug #1: www.facebook.com/CoolKidsof911). After 24 years in this industry, I’m certainly not a kid anymore, and have probably long ago lost any grip on “cool” I might have thought I once held. But give us a “like” and check out all of our other social medias on YouTube, Instagram, and Twitter. Our good friend Dispatch Dana helps us with those sites and hashtags. We post about current 9-1-1 events almost daily, and aren’t afraid to be a little edgy with our opinions, photos, commentary, and parody songs. You definitely want to see the parody song video.
Now, I have to say that IAED’s Navigator Conference is my personal favorite of all the major conferences, for a number of reasons. The frequency of it being held in Las Vegas is just one of them. The vendor show is always packed with companies displaying their latest products, the camaraderie of being among other like-minded public safety protocol-believing users, and some truly entertaining and inspiring educational sessions, if I may be so bold to claim so on my fellow presenters’ behalf. Navigator is the conference where I first met PSTC’s Kevin Willett and Lexipol’s Gordon Graham. They have both been instrumental in helping to fulfill my dream of hosting them locally in South Florida at our annual pre-NPSTW miniature training conference (“the Mini C”). All of the presenters are very approachable, and willing to hand out their business cards and contact information for further discussions. Last year I presented 9-1-1:101 The College Classroom Experience, a how-to guide to start a dispatch academy with your local community or state college (Shameless Plug #2: www.911DispatchAcademy.com OnLine class starting August24th!). I also presented Your PSAP is a 747, relating lessons learned from airplane crash investigations and crew resource management and mistake prevention techniques in a 9-1-1 dispatch center.
For this year’s Navigator, on Thursday April 30th, at 1:45pm, I will be joined by Dr. Marlo Archer of the Arizona Psychodrama Institute for a session titled Up From the Pavement, which is named after her self-published book (Shameless Plug #3: www.lulu.com 30% off through May 28, no code required!). Our session will be focusing on stress identification and coping mechanisms for dispatchers, as they relate to the 8 points of the NENA Stress Standard NENA-STA-002, and in light of Dr. Marlo’s own personal experience on the other side of a 9-1-1 call. In 2008, Dr. Marlo was run over by a Buick while on her motorcycle. She chronicled the traumatic injury and her amazing recovery from it, in a series of blog posts that were then compiled into her book. The crash also gave her plenty of time alone with her thoughts to be reflective on her life and family relationships woven in stories throughout the book.
Did you know NENA had a Stress Standard? The handout we are giving out lists the 8 points of this standard, and the document can become item #1 in your On-Site PSAP Educational Materials Library; something you really can take with you! You should be getting at least 8 hours of Stress Management training every year (hey, we’re giving you your first one of these, too!). Are your Communications personnel participating in Critical Incident Stress Management events? Do you have an Employee Assistance Program? How about a Personal Health Incentivizing program? You can bet there will be console treadmills out on the vendor floor to try out.
“More important than any of these tools, however, is the telecommunications employee. The employee can work without any of that technology, but the technology is wholly dependent on the employee to carry out its function.”
These are some of the words that were on one of the final memos I wrote as a 9-1-1 Communications Manager. I don’t think “we” are taking care of our 9-1-1 employees as well as we should. I think we overlook those who are stressed out, and don’t pay enough attention to the real possibilities of compassion fatigue and PTSD in our colleagues and co-workers. Dr. Jim Marshall of the 911 Wellness Foundation introduced me to EMDR (eye movement desensitization and reprocessing) and Dr. Marlo has personally helped me with Psychodrama techniques.
Attendees appreciate a fast-moving presentation that delivers on what is promised in the brochure abstract. These one hour sessions aren’t a lot of time to delve deeply into these expansive topics. But they can be used to inspire further research, or open up communication with the presenters and share ideas and information. Another thing that bothers me is that often line-level employees who most need this information aren’t the ones chosen by their departments to attend these out of state conferences. I have also seen people in those positions use their time to have their own vacation rather than attend sessions and bring back this information to benefit their centers. To battle against this, my next 9-1-1 project will involve bringing these types of sessions directly to 9-1-1 public safety telecommunicators via an online format, hopefully this summer.
So, if you’re in Las Vegas this week, take a break from the evil slot machines, dice, and card games and come see our session and any of the others Wed-Fri April 29-May 1 at the Paris hotel. If you happen to catch me on a slot machine, please drag me away and we’ll go see a Cirque du Soleil show together!
Please visit the links below and check out Tom and Dr. Marlo on Thursday April 30th, at 1:45pm at the 2015 IAED’s Navigator Conference for a talk you don’t want to miss!
Up from the pavement handout (Navigator 2015) – Click here to downloadPost Views: 217
By Ricardo — 3 weeks ago
Once again I am excited to have Kim Turner, LLC. as a sponsor but this time for the National NENA conference as well as for the month of June. To learn more about Kim Turner, LLC. please read below and follow their links on social media.
Kim Turner, LLC. –
Our mission is to provide immersive, relevant training and consulting for the next generation of public safety 911 professionals and organizations.
Gone are the days of mind-numbing Power Point® slideshows with no student participation and endless war stories. Our instructors and consultants are current industry leaders and practitioners who are results-driven. We integrate proven adult learning methodologies, critical thinking, and thoughtful questioning to create rich learning environments where our students thrive in their training and development.
Our goal is for you to thrive in the classroom to better support you as a positive change agent in your organization and we accomplish this by challenging your critical thinking skills in a respectful and rewarding way. We work with the most renowned agencies in the country, small one-seat operations, and every size between. Our training is appropriate for dispatch, professional and sworn staff.
For more information –Post Views: 26