Within the Trenches is back with episode 56! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Sarah, Assistant 9-1-1 Director and Trina, a dispatcher with Kosciusko 9-1-1 Communications. We talked about how they both began their 9-1-1 careers as well as their experience with text and 9-1-1. Kosciusko 9-1-1 Communications is one of the testing sites for text to 9-1-1 and they have had much success with it.
This is a must listen so check it out and share! As always you can email the show at email@example.com
Episode topics –
- How Sarah started in 9-1-1
- How Trina started in 9-1-1
- Early 9-1-1 calls
- Text and 9-1-1
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By Ricardo — 4 years ago
Good afternoon and welcome back to another episode of Within the Trenches. Episode 82 is part of a series of episodes that were recorded last week during the 2015 NENA/APCO conference & expo. In this episode I got to speak with Amanda and Yvonne, dispatchers with Lafayette PD and part of this years Teamwork Award recipients. Both dispatchers shared their 911 story as well as their reaction to the call that went national when a male called 911 in Indiana for his fiancé that he was speaking to over Skype in New York and she passed out. Thanks to the excellent work of Amanda, Yvonne and their partner Mark they were able to get help to the caller’s fiancé in New York. Great job and you deserve this award. Thank you for all you do!
This is a must listen so check it out and share! As always if you have any questions or you would like to be a guest on the show please email us at firstname.lastname@example.org.
Teamwork Award news story courtesy of WISH-TV
Episode topics –
Post Views: 418
- How each dispatcher started in 911
- Best and worst calls
- Teamwork Award
By Ricardo — 8 years ago
Good evening folks. It’s been a while since I’ve written a post for “Within the Trenches”. As you may know, I am a supervisor for a 911 center. I’ve taken many calls that you wouldn’t believe and others that would make you cringe. The work my fellow co-workers and I do is accomplished by a level head, common sense, a stern voice, thick skin, and nerves of steel. It’s not often that those who work in dispatch, or within the trenches as I call it, receive a lot of kudos. Now, it’s not because we don’t do a good job. We do an excellent job but it’s not always noticed in the media. Amongst our own we give many kudos. When it’s recognized out of the workplace it’s something to be shared.
With that said I have shared stories of horror, sadness, and triumph. I have given shout outs to those in the field as well as those within the trenches. Tonight I would like to continue that by sharing a story that is all over the news and for good reason. A member of my team did something extraordinary today. Around 7a.m. a 25 year old man lead police on a high speed chase. The males family was worried about his well being and called police for assistance. The description of the male and what he was driving went out to area agencies, but once he was spotted the chase was on. It had begun in Holland and worked it’s way into Allegan County. Around the time the chase crossed the county line, the male called 911. Tammy, one of my team members, answered the call. After speaking to the 25 year old, she was able to convince him to not only slow down but to pull over and place his hands on the steering wheel so that officers could help him. An intense and dangerous situation ended peacefully without anyone getting hurt.
I imagine the feeling within dispatch was intense. The intensity of the room can be compared to bracing yourself and slamming the gas pedal. It may sound odd but it’s the only way I can explain it for those who have never experienced the art of a 911 Dispatcher. For those who have experienced work within the trenches, well…you know exactly what I mean. When a situation is at it’s most intense, we take our usual “A” game to the next level. We are calm, smart, and ready for anything. I have worked with Tammy for a long time and I am proud to work along side her and the rest of our co-workers. Great job to everyone who was involved with this call and Tammy…you make up all of which stands for the title of this post. Nerves of steel, voice of reason.Post Views: 496
By Ricardo — 5 years ago
Health in the dispatch center is a huge issue. Along with the massive amount of stress that the job offers there are also bad eating habits and minimal exercise opportunities while working. But what if there was something you could do about the exercise aspect of it? What if you had a treadmill or exercise bike attached to your console? Xybix, a dispatch furniture company has taken on the task of assisting in dispatchers’ health with the attachment of a treadmill or bike.
This past week I had the chance to meet with Kathleen, Director of Marketing with Xybix to talk about their product as well as try it out for myself on the showroom floor during the 2014 NENA National conference. In this episode we learn about the company as well as some facts and frequently asked questions about the treadmill and bike. The company also publishes blogs with health topics and techniques for the dispatch center.
This is a must listen and share! For more information on Xybix please follow the links below and as always, if you have any questions please email us at email@example.com.
Episode topics –
Post Views: 444
- Xybix history
- Customer feedback
- Treadmill facts
- Xybix blogs
- Frequently Asked Questions