Within the Trenches is back with episode 57! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Heather and Kelly, dispatchers out of LaGrange County in Indiana and they received one of this years Team Work Awards. We look at how they got started in 9-1-1 and how they played a major part in a situation where a woman was taken hostage in Michigan and ended up in Indiana. The suspect was a prisoner who had escaped from custody out of Ionia County.
This is a must listen so check it out and share! As always you can email the show at email@example.com.
Episode topics –
- How Heather got started in 9-1-1
- How Kelly got started in 9-1-1
- Team Work Award
- News coverage
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By Ricardo — 7 years ago
Today I had the pleasure of heading out to Kollen Park in Holland with my family and friends to enjoy the Maranda Park Party. There were many things to sample and police, fire, and ems were on hand to offer some excellent tips. My son was also able to walk through an AMR EMS truck to see what all was inside. As I stood there waiting for my son to come out the other side a paramedic came from around the truck and started giving out stickers to the kids. I asked what unit number he was and I introduced myself saying that I was a supervisor and the county I worked for. He gave a big smile and shook my hand.
“One of the unsung heroes huh? You guys get a lot of flack but I couldn’t do what you do.”
It made me feel good to get some recognition for what my co-workers and I do. He said that at least they are face to face where we usually get no closure and he’s right. A lot of people don’t know this but it’s not all the time that we get any closure. I remember giving CPR instructions to someone and the call was horrifying. I heard the paramedics in the background and I told the caller they did a great job. I hung up the phone and I had a second or so to get myself together and another call came in. That’s how it is in dispatch. We take a bad call and move on to the next one. There is no time to reflect on the call. People need our help so we go on until the shift is up or we get a moment to think about everything that had previously occurred. Sometimes it’s so busy that by the time we get a chance to think about that bad call we have already taken ten or more that it just falls through the cracks.
The recognition is rare but it feels good when we get it. I remember back around the time when I first started and it was winter time. I took a call from a frantic mom whose children had been sledding and the youngest slid down the hill and onto a pond. The little girl was right in the middle of it and her mom told me that she believed the ice was somewhat thin. I had already paged out the fire department, ems, and police and it was now time to play the waiting game. I kept the mom calm and instructed her to have her son wait out front for the responders. When they pulled up she began to thank me over and over. We hung up and her daughter was rescued from the middle of the pond. A few days later a co-worker was reading the local newspaper and she found a thank you note that was published in the paper by the family of the little girl and they personally thanked the dispatcher and all who were involved in saving their daughter. Till this day I still have that newspaper clipping. I have it as a reminder that some people out there do care about what we do for them. Thank you Mark with AMR for the kind words. Our job is hard but we love what we do. In the end it’s not about the pay, it’s about helping those in need whether we, the unsung heroes, are recognized or not.Post Views: 168
By Ricardo — 6 years ago
Good afternoon everyone! The AudioVillains are back with episode 22 on Jabber Log! This week we reflect on the tragedy that occurred in Newtown, CT. Our thoughts and prayers go out to all that have been affected by this. We spoke on it for a while before switching to a more happy topic. This past weekend I shared my weekend with the family where we broke out in song to Mr. Big’s, “To Be With You.” We touched on movies, movie trailers, and how I apparently look like a Furbee with a hat. Many laughs were shared and we about messed ourselves while laughing. Make sure to listen and share to everyone you know. You can also check into my new Kickstarter venture. The project consists of a live podcast that features 9-1-1 dispatchers telling their stories, what they’ve been through and the calls they’ve taken. As always you can email us at firstname.lastname@example.org or hit the black button on the left. Cheers!Post Views: 128
By Ricardo — 5 years ago
Good afternoon everyone this is Ricardo and I am back with another bonus episode of Within the Trenches. Whitney and I had planned on doing an episode yesterday but after she worked for 14 hours, babysat, went to the doctor and came back for another four hours of work, she decided she should probably go home and sleep since she had not slept at all the entire day. I don’t blame her a bit. I decided to go at it alone and in this episode I cover some good information on a class I took recently from PowerPhone called Protecting Law Enforcement Officers. It deals with scene safety, taking control of the call and much more. I also play a tape that is a bit more intense from previous ones. There are some big announcements in this episode so make sure to listen and share folks! As always you can email the show at email@example.com and if you would like to hear more tapes from the Dispatch Magazine On-Line library you can follow the link below. Cheers!
9-1-1 tape library | Web
Episode topics –
Post Views: 193
- PowerPhone class
- Stay healthy
- Avoid 300 call syndrome
- Joe Horn Call
- Next weeks guest is KMK of Diary of a Mad Dispatcher
- New Within the Trenches Podcast Fan Page on Facebook