Good afternoon and happy Friday! This episode will be the final episode from the Indiana NENA conference. It was an excellent time and I can’t wait for next year! In this episode I spoke with Jeanene and Kelsie, dispatchers with Vigo County Central Dispatch. This episode is as real as it gets. It’s a look at true stories as well as the humor that goes with the job. It’s not just about being great at what dispatchers do; it’s about the humor needed to make it through this very stressful job. I commend you both for the job you do and all the dispatchers I met in Indiana.
Make sure to listen, share and as always you can email the show at firstname.lastname@example.org
Episode topics –
- How Jeanene got her start
- How Kelsie got her start
- Dispatch calls
- Domestic bedpan
- Burglar ice pops
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By Ricardo — 6 years ago
Within the Trenches is back with episode 34! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Tony, Deputy Executive Director of the European Emergency Number Association (EENA.) This is a very interesting episode in the sense of differences to the structure of 9-1-1 in Europe over the United States. Tony touches on some of the difficulties Europe is having with implementing new technologies and how phone calls for 112, 999 (9-1-1) are very similar to what we deal with in the states.
For more information on EENA you can follow the links below. As always you can email the show at email@example.com.
Episode topics –
Post Views: 349
- What EENA stands for
- Comparing 9-1-1/1-1-2 in the United States and Europe
- Implementing new technologies
- Staying ahead by looking at NG9-1-1 for when it hits Europe
By Ricardo — 5 years ago
Good afternoon and this is episode 47 of Within the Trenches. It has been a couple of weeks since the last episode and I couldn’t wait any longer so I decided to record an episode. I wanted to keep it light so I pulled some 9-1-1 calls from YouTube. I pulled a couple from a channel that belongs to AmericanPride1234 and they are awesome! If you get the chance make sure to check out the channel and subscribe. I have been pretty busy with work lately and one of the weeks I was on the road I got very sick. I made sure to share the story so I hope you enjoy it.
There are more new episodes coming up so stay tuned! As always you can email the show at firstname.lastname@example.org
Episode topics –
Post Views: 282
- Stomach bug on the road
- 9-1-1 tapes –
- Kid calls 911 for help with math
- Guy calls 911 for pot question
- Guy gets junk stuck in pump
- Joe vs. Deer 911 call
By Ricardo — 3 years agoThe following is in direct response to the Facebook comments of the policeone.com article “Should dispatchers be officially classified as first responders?” written by Melissa Mann. The article itself is great but there are some people who think we should not be reclassified or that we are not “in the shit” like the public safety personnel who are on scene.“I am NOT a first responder”Written by: Daphanie Bailes – Within the Trenches Admin, In Between the Chaos columnist for IAED & Senior Telecommunicator and Communications Training Coordinator for Martin County Fire RescueI’m not a first responder, that’s what lots of people say. How can you be a first responder, you just sit in a room. I would like to invite those who feel that way, to step into my world. The world of the faceless, the nameless. The world where I am only known by the sound of my voice. A voice that can portray everything from love to loathing. A voice that can give me away if I dwell on the fight at home, the fourth nastygram email of the day, the last bad 911 call or anything else that can affect my emotions. A world where I juggle the feelings associated with multiple calls, all at once. A world where I very rarely hear “Thank you” or “I want to do that when I grow up”. My world encompasses so much more than those four walls or my own voice. It is the voice of every caller or administrator on the phone, every firefighter and paramedic or EMT on the radio. It also includes the voices that don’t go away when I hang up the phone or walk out the door or try to close my eyes.I know I wasn’t the first person to put my boots on the ground but my voice was the first you heard. I broke thru language barriers to keep you safe. I instructed your loved one to give you lifesaving breaths until help could arrive. I told you to hide and kept you calm while evil walked past your closet door. I heard your wife’s screams when she realized you were beyond help. I talked to you and distracted you long enough for help to get there and take the gun from your hand. I used every resource available so we could find you when you rolled your car off the highway. I was with you when you took your last breaths. I felt your frustration and fear when the water was just too rough for you to help her. I reassured you when you begged for the minutes to disappear and for the ambulance to arrive. I shouldered your obscenities and continued to be your calm when you found your overdosed son. I prayed that you were at peace after you finally stopped the voices in your head. I told you to sing to your sweetheart, to calm him, to drown out the rest of the noise while we waited for EMS and Fire to find your mangled truck. I was the first to hear your tiny but strong cries after you made your grand entrance into this world and silently cried tears of joy with your family.I prayed when I heard your ‘Mayday’ call. I prayed because you are my brother or sister and when you hurt, I hurt. I train and learn every day, beyond what is required, because I am the one and only person who is not allowed to be caught off guard and not know what to do. So many lives desperately depend on me to know what to do or who to call and to make it happen in the blink of an eye.In a way, those people are correct. I’m not a first responder by the purest definition. I am a highly trained Public Safety Telecommunicator. I am THE FIRST RESPONDER. I am the first to respond to that emergency with life-saving instructions. I am the first to alert law enforcement, fire and medical personnel to the cries for help. I am the first to hear and feel heartache and joy from people I will never know. I am the first to comfort those souls in need. And I will be the first to invite you into these four walls and experience my world. Not because I want a pat on the back or have grandiose feelings of superiority, but because I want you to understand it.Post Views: 441