This is episode 66 of Within the Trenches and this is a special episode. Since the beginning of my show I have had people helping me out and giving me advice. One of those people is Mark Fletcher with Avaya. I’ve been on his podcast a few times and this time it was my turn to have him as a guest. Mark is the Chief Architect for Worldwide Public Safety Solutions at Avaya as well as the program director of the longest running Public Safety podcast on the Avaya Podcast Network. We sat down and talked all things 9-1-1 including NENA, ENP certification, Kari’s Law and more.
This is a must listen so check it out and share. As always you can email the show at email@example.com and if you would like to learn more about Mark and Kari’s Law follow the links below.
Episode topics –
- Mark’s start in the 9-1-1 community
- Mark’s motivation to work hard to improve 9-1-1
- Kari’s Law
- ENP certification
You Might also like
By Ricardo — 7 years ago
Last night I was cleaning up and shredding old papers when I found a “good job” letter from an old supervisor of mine. I read over it and laughed out loud as I thought about this call. I dig my job and I dig helping people but some people are just crazy and well…dumb. I know this sounds bad and don’t get my words twisted but some people just don’t think about anything or what they are doing. This is especially true when it comes to those who call when intoxicated. If you would like to know an easy way to get arrested, this is one of them.
It was December 2006 around 2am or so and I received a 911 call. It had actually been dead most of the night because of the weather and people were playing it safe by staying home. Some people were out and about either way and the fun apparently had been happening at an old country bar in the southeastern part of the county. I know this because of the 911 call.
“911 where’s your emergency?”
“Uh…well there’s no real emergency.”
“Hey! You listening to me boy?”
“Yes sir, what seems to be the problem?”
“Well DISPATCHER, I was kicked out of a bar and I want you to send an officer to my house so that he can give me a PBT and prove I was not as drunk as they said.”
So…you read that right? You understood what he was looking for? I could tell that this fool was obviously drunk and he wanted me to send an officer to his home and breath test him so that he could prove he was not as intoxicated as the people at the bar claimed. Ok, we’re on the same page.
“Sir, I’m not sure that the officer is going to go out there for that.”
“What!? Do your job DISPATCHER, do your job! Get his ass out here!”
I had to hold back from laughing because I couldn’t believe that this guy was calling for something this stupid.
“Sir, I can have an officer call you if you want to know what rights you might have but…”
“NO! I pay my taxes, and I pay your salary so you get him out here! You see my address on your screen?”
“Yes sir I do.”
“Send him here now!”
The guy who I will call Punchy hung up on me and I had one of the troopers call me in dispatch. When he called I told him the situation and he said he was not going to go out there but that if he called on 911 a few more times that he would go out there for a misuse of 911.
“911, where’s your emerg…”
“HEY! DISPATCHER! He coming yet?”
“Sir, the officer is not going to go out there.”
“I pay for everything you do and I order you to get him out here now! I bet if I was dying or fighting with someone you would get someone out here right?”
“Yes sir I would because that’s what I do and besides, that’s a whole different situation.”
“I know that you asshole! Look I know this is somewhat stupid but I have something to prove here! I paid a lot of money and then they thought I had too much so that stopped serving me and kicked me out because I got mad.”
“So…you spent a lot of money, you drank a lot, and you got kicked out. Are you by yourself sir?”
“Well yeah, what does that matter?”
“So…you drove yourself home after drinking?”
“LOOK DISPATCHER, THAT’S BESIDES THE POINT! None of that matters!” *click*
I hung up the phone and laughed at the entire situation. How could someone call for something so dumb? He even said that it was dumb yet he had something to prove. Punchy called two more times and the conversations were full of him yelling and swearing at me. After the fourth time I sent the trooper a message and he said that he was enroute to the guys house.
*holding chuckle back* “Yes, sir.”
“Is he on his way?”
“Yes sir he is.”
“Good! You make sure to tell him to watch out because I don’t mess around. I’m glad you are finally doing your job DISPATCHER.”
“Oh, I always do my job sir. That’s what we do here, we take the call and serve the public. I’m sure you will get exactly what you asked for when the trooper gets there.”
“Excellent! You’re not such an asshole after all.” *click*
I hung up and waited for the outcome. I advised the trooper of what Punchy had said and he pleasantly responded with,
“Oh I’ll make sure to keep that in the back of my mind.”
The trooper had only been out there for a little while when I heard,
“Central…one in custody.”
The guy had admitted to driving drunk and I don’t know if he got pinched for that since he wasn’t driving at the time the trooper was out there with him but he definitely got hit for misuse of 911. It amazes me how dumb some people are. Even you can admit that Punchy was stupid for making this call. I never heard from old Punchy again but if you want to know an easy way to get arrested, this is one of them.Post Views: 142
By Ricardo — 3 years ago
I am Rob McMullen, ENP, and current North-Central Regional Director for NENA. I am seeking election to the position of NENA 2nd Vice President and would like the support or endorsement from you.
Serving as a regional director has given me the experience to be a good leader for our industry in the position of NENA 2nd VP. I have learned a lot in my tenure on the Executive Board and look forward to taking on the new challenges this position will present. Like you, I began my service to NENA on a state/chapter level in leadership. I served as president of Indiana NENA in 2008. I then got involved on a national level through serving on operation committees and eventually taking leadership roles in those committees. Running for North-Central Regional Director has allowed me to work with a dedicated NENA Executive Board and hopefully make a difference. I want to continue on my journey of service to NENA by running for 2nd Vice President.
I have worked in the 9-1-1 industry for 17 years and have gone from dispatcher to director. I attribute my career success to my passion for the industry, hard work, personal integrity and involvement with NENA. It is my desire to give back to this association through my service. Some of my top priorities are listed below:
- I want to continue to increase the association’s membership and act as the voice of the telecommunicator and PSAP.
- The association has put a great deal of time and effort into improving wireless location accuracy and I want to continue to support the PSAPs in this project so that every 9-1-1 caller can be found.
- I applaud early adopters and support Next Generation 9-1-1. However, I also recognize there are still areas without 9-1-1 services and want to assist these areas in obtaining an equal level of 9-1-1 services.
While I am unable to travel to every chapter to campaign, I wanted to reach out to you and provide your membership with some information about myself. I would welcome the opportunity to speak with you and/or your board via conference call as well. I hope that you will post my bio on your website and encourage your members to vote for me. A vote for me is a vote for every PSAP in North America!
Thank you for your support.
Voting starts April 28, 2015.
Vote for Rob herePost Views: 101
By Ricardo — 7 years ago
Hello everyone and Happy Friday the 13th from Jabber Log and none other than Jason Voorhees. Today is the day that we try to be a bit more careful. We play it off that there is nothing wrong with this day but in the back of our mind we fear it. We see it as the day of bad luck, the day where everything could potentially go wrong. Maybe that’s why Jason picked this day to kill his victims. I mean, you have to admit that they had some pretty bad luck or maybe there really is something to this day that makes it so shitty for some people.
I was doing a little research and I found a site called hauntedbay.com. There is a section dedicated to Friday the 13th and some interesting incidents that have occurred in the past. Apparently Cain killed Abel on a Friday the 13th, Judas who was the 13th guest who betrayed Jesus who was then crucified on a Friday. Weird huh?
Well here are a few more interesting yet creepy facts. In a hangman’s noose there are 13 twists of rope and 13 gallows. Woman drivers have a 64% increased chance of death when driving on this day. Is this not nuts? Finally the great flood occurred on a Friday and the Apollo 13 shuttle also suffered from this number. Call it what you will but this day sucks a fat veiner! A special thanks to hauntedbay.com and if you are in the woods today watch out for Mr. Voorhees and any females out there driving, please be careful. Happy Friday the 13th my fellow Jabber Loggers.
Source: http://www.hauntedbay.com/history/friday13.shtmlPost Views: 112