Good afternoon and welcome back to another episode of Within the Trenches. This is going to be the second and final episode recorded during the 9114911 conference held at the Naperville, Illinois Marriott. In this episode I got the chance to speak to Kelly, CEO of Success Communications Inc. She shared her vision of this one of a kind motivational conference geared towards the most important part of the 9-1-1 world, the true first first responders, the dispatchers. It was an excellent time and the first conference where I truly felt inspired to do more in the 9-1-1 community.
This episode is a must listen so check it out and share it. As always if you have any questions or would like to be on the show you can send an email to email@example.com.
9114911 Conference – Web
Episode topics –
- Kelly’s vision
- Preparation for next year
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By Ricardo — 2 years ago
Welcome to an all new episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I spoke with the first recipient of the Within the Trenches Continuing Education Scholarship. Her name is Leslie, a Telecommunicator, CTO and 2016 recipient of the Mary Antley Telecommunicator of the Year Award. She dispatches out of New Hanover County in North Carolina and it was an honor to have her on the show. We recorded live from the Indiana Convention Center for the 2016 National NENA Conference & Expo. This episode is sponsored by NENA and INdigital – A leader in Next-Gen Core Services.
I was given an opportunity three years ago to bring my newly created podcast to the National NENA conference in Charlotte North Carolina. It changed my life in so many ways. I told my wife that one day I would pay it forward and I did that by creating a scholarship that would send a dispatcher to the national conference. There is so much to say about Leslie but I would rather you hear her story in her own words. Once again it was an honor to have her on the show and I see big things coming in her future. Keep doing what you do!
As always if you have any questions or would like to be a guest on the show send an email to firstname.lastname@example.org.
Episode topics –
Post Views: 235
- How Leslie started out in dispatch
- Early phone calls
- A call that changed her life
- Mary Antley Award
- And more
By Ricardo — 6 years ago
Good evening folks and welcome to another edition of Tech Thursday on Jabber Log! I know it’s late and I have about 45 minutes before it’s Friday but I wanted to get this in either way. I had planned on typing up a rather detailed post on this week’s topic but I thought I would save it for episode two of the JCast that will be recorded tomorrow evening. The topic is going to be based on how connected we are to the Internet and our smartphones. Now don’t get me wrong here. I am in no way saying that people shouldn’t be connected because that would make me a hypocrite. I am one of the most connected people out there but the information I found is very interesting and it all makes sense. It just amazes me and for right now I am going to provide an infographic, courtesy of Infographipedia.com. It shows some stats on what people do when they first wake up in reference to their phone and even what they do while on the toilet.
When I read over the infographic I had to laugh because a lot of what’s mentioned are things I do with my phone. Another part of the conversation will deal with an article I read in Newsweek. It also revolves around the topic of being connected and how it almost destroyed a man named Jason Russell. Do you remember who he is? I’m sure you remember the YouTube video that went viral back in March concerning “Kony 2012” but if you don’t, this video was a Web documentary about the African warlord Joseph Kony, according to Newsweek. It blew up over YouTube, Facebook, Twitter and other social media outlets and turned Russell into an overnight Internet star. The result is hard to believe but it can happen. I’d go further but in order to find out exactly what happened you’ll have to stay tuned for episode two of the JCast. I’m sure you can do your own research on it but then you wouldn’t get the same discussion and insight that you would if you tuned in to our podcast. I hope everyone has a great night and keep listening and reading! We have a lot more to come and we are already building a fan base so keep it coming and spread the word!Post Views: 208
By Ricardo — 7 months ago
I recently sent someone an #IAM911 story. The person responded saying that the story was heart wrenching but they asked a question after that, “can you tell me what it’s like to be on the receiving end of these calls?” The following was my response.
Imagine your brother has been dealing with a bad break up. You go to the bar and after a few drinks he tells you he wants to kill himself. You tell him to stop talking like that. It’s not the end of the world. You head home and when you arrive your brother mentions suicide again. Fed up with what he is saying you go inside, grab a gun and take it outside. You hand it to your brother and say, “If you really want to then do it.” You think that he will realize how stupid of an idea this is and will change his mind but…he grabs the gun and shoots himself in the head killing himself in front of you.
Now imagine you’re 9-1-1, receiving this call and only hearing screams. It sounds like two females screaming over the phone. You ask, “What’s your address? Ma’am? Can you hear me?” The screaming continues and you type out, “Unknown situation.” You remember a technique from your training and bring your voice to a whisper tricking the caller into thinking no one is there.
The screaming stops, “Hello? Hello?”
“This is 9-1-1, what’s your address and what is going on?”
While she tells you the address you hear screaming in the background.
“I CAN’T BELIEVE HE DID IT! I CAN’T BELIEVE IT!”
“Who is there with you?”
“My boyfriend and his brother who shot himself outside.”
“Who is the other female screaming?”
“That was my boyfriend…”
You realize the pain in the boyfriend and although you are strong and calm on the phone, in the back of your head all you can think about is your own brother.
“Ma’am, the police and ambulance are on the way.”
“The ambulance is coming ok?”
You hear your caller try to comfort her boyfriend but you hear him yell something that you will never forget.
“What the hell is an ambulance going to do? My brother’s face is all over the snow!”
The screaming continues and you hear your caller yell that her boyfriend now has the gun. He yells that he wants to kill himself. You tell her to get away from him and he eventually drops the gun and runs back outside. Police arrive and what felt like 15 minutes worth of chaos was more like 3 minutes. Police secure the boyfriend outside and rush in to check out the caller. She continues to cry and says thank you. You hang up the phone and sit there in shock.
“Are you ok,” your supervisor asks.
“Yeah I’m good,” you respond.
But you’re not good. You’re rocked and the screams echo in your head. For the next 3 hours they echo in your head and all you want to do is call your own brother just to hear his voice.
When you finally get the chance you tell him you love him. He asks what happened and after you tell him about the call he says, “I love you too.”
This is what it is like to be on the receiving end of these calls. This was a call that I took and this was years ago but I can still hear those screams of heartache. It never goes away. It is always there but you face it and manage it. I have said that taking a 9-1-1 call is like getting in a car, slamming the gas pedal and letting go of the steering wheel. I used to bury these calls and I caused more damage that way. Now I talk about them and it’s therapeutic for me. A big thing to understand is that 9-1-1 dispatchers are not drones. We don’t JUST answer the phone. We are there with you throughout the entire call and we may be calm and at the top of our game but in the back of our minds we are feeling your emotion. After the call, if there is time, we can reflect on it but the majority of the time? We pick up the next call and have no time to decompress.
I hope this answers your question…
RicardoPost Views: 8,523