Good afternoon and welcome back to another episode of Within the Trenches. This is going to be the second and final episode recorded during the 9114911 conference held at the Naperville, Illinois Marriott. In this episode I got the chance to speak to Kelly, CEO of Success Communications Inc. She shared her vision of this one of a kind motivational conference geared towards the most important part of the 9-1-1 world, the true first first responders, the dispatchers. It was an excellent time and the first conference where I truly felt inspired to do more in the 9-1-1 community.
This episode is a must listen so check it out and share it. As always if you have any questions or would like to be on the show you can send an email to firstname.lastname@example.org.
9114911 Conference – Web
Episode topics –
- Kelly’s vision
- Preparation for next year
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By Ricardo — 6 years ago
Crazy things happened to us throughout our lives. People come and go but it’s the conversations that last a lifetime. This past Tuesday I had a conversation with my team, and a couple officers. The conversation was hilarious and it involved a time when I had gone to the Old Country Buffett with my wife and our friends. We had been there for a while and of course, I had to use the restroom. So I got up and went for it. I usually try to wait until I get home because public restrooms suck but I couldn’t wait.
I walked by snotty kids who were running around. They were obviously annoying others while they ate their dinner. I laughed and made my way to the restroom. I chose a stall and sat down. Now, I know this is getting personal and possibly gross but it’s funny. I’m sure everyone has had a moment of stage fright when someone else enters the bathroom and I’m no different. I sat awkwardly waiting for the person to leave, but instead I heard a familiar voice.
“Hey bro, you need a poop buddy?”
I busted up laughing. My friend did the same and sat in the next stall. The story was short. The story was funny and I shared it with my co-workers. We laughed and had a moment that I will remember for the rest of my life. I will remember this because one of my co-workers who took part in the laughter recently passed away. It’s a shock and out of no where. But I will remember him through this story and his laughter.
On a personal note…I will miss you bro. It’s crazy to think that you’re gone. We were just laughing and joking this past Tuesday. We even talked about you taking over my shift and I expected to see you this morning for coffee and more stories filled with laughter. It’s just surreal bro. I’m trying to stay strong and fight back my tears as I type this but it’s hard. Since I started working here we’ve been cool. We hung out with our group many times and it was always fun. Monday Night Football (MNF) isn’t going to be the same without you. I don’t know that I will be able to have a Stella without thinking about the Stella glasses that we would use during MNF. It’s going to be hard brother but we will manage as we always do. Thanks for always laughing and joking, thanks for being you my friend. For the rest of my life I will live by a quote you posted within the last couple weeks,
Life is short, Live it. Love is rare, Grab it. Anger is bad, Dump it. Fear is awful, Face it. Memories are sweet, Cherish it.
That’s exactly what I’m going to do sir.Post Views: 168
By Ricardo — 3 years ago
I am Rob McMullen, ENP, your current North-Central Regional Director. Serving on the NENA Executive Board for the past two years has been an honor. I am pleased with the accomplishments of the association during my tenure on the board. Increasing membership and ENPs, creation of the TC Caucus and telecommunicator membership category, and attempting to standardize telecommunicator training are a few things that I think have really strengthened our great association. But there is more work to be done. I want to be a part of the future growth and enhancement. My experience has prepared me for the new challenge of running for NENA 2nd Vice President.
NENA is more than just an association to me, it is a resource and lifeline for PSAPs and telecommunicators. I recognized after attending my first Indiana state NENA conference in 2003 that NENA provided an opportunity to network and enhance training in the 9-1-1 industry. I knew I wanted to be a part of this association and their mission. I got involved in state conference planning and then ran for state office, becoming president of the Indiana Chapter in 2008. I couldn’t stop there. I attended my first national level conference and I was hooked! TDC/ODC was not what I had expected. It was a working conference and they wanted MY help. I was blown away by the opportunities to develop policy and procedures for the industry. I started in the public education and training committee; worked on joint NENA/APCO focus groups sharing 9-1-1 operational information with many private companies rolling out new products and services; chaired the devices and sensors working group and co-chaired the Contingency Planning sub-committee. I also participated in the last revision of the ENP Reference Manual. My work on national committees taught me that it is vital that the PSAP has a voice on the board. That motivated me to run for North-Central Regional Director and is motivating me to take the next step in running for NENA 2nd Vice President. I am the voice of the PSAP and I take that responsibility seriously.
NENA hasn’t only helped in my job, but also in my career. I started as a dispatcher in 1998, became a dispatch supervisor in 2003 and a center director in 2011. I believe that my NENA training and experience, ENP and CMCP played a big factor in landing the job as the 9-1-1 Director of Vigo County 9-1-1. Going from Dispatcher to Director gives me the perspective needed to act as an advocate for the PSAPs and the telecommunicators in our association, as well as for management and operations. My 17 years’ experience in the 9-1-1 industry demonstrates constant personal growth and development. I have worked in small and average sized centers and have a unique understanding of the concerns and issues facing the majority of PSAPs in North America and beyond.
I have been a featured speaker at local, state and national public safety conferences. I have had the opportunity to travel to different chapter conferences in my region and have learned that 9-1-1 works differently in different areas, but that there are many commonalities. This is a great industry full of wonderful people.
My involvement in NENA has required personal commitment and dedication, and the rewards have been great. I have developed lifelong friendships, acquired a vast knowledge of 9-1-1, enhanced my career and even honed my “people skills”. I have been a part of something great and want to continue to serve in this new capacity for NENA.
I look forward to earning your trust and hope that I can count on your vote. A vote for me for NENA 2nd VP is a vote for every PSAP in North America!
Vote for Rob herePost Views: 137
By Ricardo — 3 months ago
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 191 features Christine, Dispatch Supervisor with Waukesha County Communications and her daughter, Chloe. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.
Episode topics –
- Wellness for the 1st First Responder
- A brief look at “Growing up 911 “
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to email@example.comPost Views: 391