Good afternoon and welcome back to another episode of Within the Trenches. This is going to be the second and final episode recorded during the 9114911 conference held at the Naperville, Illinois Marriott. In this episode I got the chance to speak to Kelly, CEO of Success Communications Inc. She shared her vision of this one of a kind motivational conference geared towards the most important part of the 9-1-1 world, the true first first responders, the dispatchers. It was an excellent time and the first conference where I truly felt inspired to do more in the 9-1-1 community.
This episode is a must listen so check it out and share it. As always if you have any questions or would like to be on the show you can send an email to email@example.com.
9114911 Conference – Web
Episode topics –
- Kelly’s vision
- Preparation for next year
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By Ricardo — 9 years ago
I have been reflecting on all of the calls I have taken and although I would like to keep hitting you with the crazy calls, I thought I would give you a taste of something funny. During the first year of my current career I had already taken several calls that I never thought I would take. They were bad, they were good and they were very funny. I mean, I took a call once where a man was upset because his girlfriend was tossing his Spam out of the window of his camper. Anyhow, one that sticks out in my mind is a domestic call I took. Now I know that no domestic call is ever funny but this one was odd and funny.
It was a hot summer night and there was a full moon. For whatever reason the crazy shit hits the fan but we hang in there and do what we do. I was sitting at phones and the phone rang. I had already taken call after call and when I picked this one up I immediately heard screaming. I tried to get the caller to answer me but there was just yelling in the background. After bringing my voice down to a whisper someone finally spoke. I was relieved that I was able to make this technique work but the voice was not what I expected.
When the voice asked if I was there I pictured a Speak & Spell holding a phone up to where its ears would be. All I am saying is that the person had a robotic voice and I believe this caller was a person who had a Laryngectomy and was using a hand-held talking device. It was hard to understand this person and it turned out that the daughter of my caller was simply upset because she was not getting her way. Nothing bad had actually happened and they were just arguing. What made me look like an ass was that throughout the conversation I called this robotic wonder “Sir”. Why I went with sir, I don’t know but I assumed this was a man. Well I was wrong! This person was finally fed up with the sir business and said, “Sir…I am not a sir…I am a ma’am. This thing makes me sound like a man. HA-HA-HA”. Yeah…picture that with a robotic voice and try not to laugh. I wanted to at least chuckle but I bit my lip and stayed professional. After my shift I had a good laugh and to this day I remember it and it makes me smile.Post Views: 562
By Ricardo — 9 years ago
Today I had the pleasure of heading out to Kollen Park in Holland with my family and friends to enjoy the Maranda Park Party. There were many things to sample and police, fire, and ems were on hand to offer some excellent tips. My son was also able to walk through an AMR EMS truck to see what all was inside. As I stood there waiting for my son to come out the other side a paramedic came from around the truck and started giving out stickers to the kids. I asked what unit number he was and I introduced myself saying that I was a supervisor and the county I worked for. He gave a big smile and shook my hand.
“One of the unsung heroes huh? You guys get a lot of flack but I couldn’t do what you do.”
It made me feel good to get some recognition for what my co-workers and I do. He said that at least they are face to face where we usually get no closure and he’s right. A lot of people don’t know this but it’s not all the time that we get any closure. I remember giving CPR instructions to someone and the call was horrifying. I heard the paramedics in the background and I told the caller they did a great job. I hung up the phone and I had a second or so to get myself together and another call came in. That’s how it is in dispatch. We take a bad call and move on to the next one. There is no time to reflect on the call. People need our help so we go on until the shift is up or we get a moment to think about everything that had previously occurred. Sometimes it’s so busy that by the time we get a chance to think about that bad call we have already taken ten or more that it just falls through the cracks.
The recognition is rare but it feels good when we get it. I remember back around the time when I first started and it was winter time. I took a call from a frantic mom whose children had been sledding and the youngest slid down the hill and onto a pond. The little girl was right in the middle of it and her mom told me that she believed the ice was somewhat thin. I had already paged out the fire department, ems, and police and it was now time to play the waiting game. I kept the mom calm and instructed her to have her son wait out front for the responders. When they pulled up she began to thank me over and over. We hung up and her daughter was rescued from the middle of the pond. A few days later a co-worker was reading the local newspaper and she found a thank you note that was published in the paper by the family of the little girl and they personally thanked the dispatcher and all who were involved in saving their daughter. Till this day I still have that newspaper clipping. I have it as a reminder that some people out there do care about what we do for them. Thank you Mark with AMR for the kind words. Our job is hard but we love what we do. In the end it’s not about the pay, it’s about helping those in need whether we, the unsung heroes, are recognized or not.Post Views: 481
By Ricardo — 6 years ago
Within the Trenches is back with episode 57! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Heather and Kelly, dispatchers out of LaGrange County in Indiana and they received one of this years Team Work Awards. We look at how they got started in 9-1-1 and how they played a major part in a situation where a woman was taken hostage in Michigan and ended up in Indiana. The suspect was a prisoner who had escaped from custody out of Ionia County.
This is a must listen so check it out and share! As always you can email the show at firstname.lastname@example.org.
Episode topics –
Post Views: 466
- How Heather got started in 9-1-1
- How Kelly got started in 9-1-1
- Team Work Award
- News coverage