Good afternoon and welcome back to another episode of Within the Trenches. Episode 82 is part of a series of episodes that were recorded last week during the 2015 NENA/APCO conference & expo. In this episode I got to speak with Amanda and Yvonne, dispatchers with Lafayette PD and part of this years Teamwork Award recipients. Both dispatchers shared their 911 story as well as their reaction to the call that went national when a male called 911 in Indiana for his fiancé that he was speaking to over Skype in New York and she passed out. Thanks to the excellent work of Amanda, Yvonne and their partner Mark they were able to get help to the caller’s fiancé in New York. Great job and you deserve this award. Thank you for all you do!
This is a must listen so check it out and share! As always if you have any questions or you would like to be a guest on the show please email us at firstname.lastname@example.org.
Teamwork Award news story courtesy of WISH-TV
Episode topics –
- How each dispatcher started in 911
- Best and worst calls
- Teamwork Award
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By Ricardo — 7 years ago
How many of you have gone out to a bar for a good time? How about with a group of friends? I’m sure we all have at one time or another but how many of those bar nights ended in chaos? Can you count those nights on one hand? Now, I’m not trying to judge anyone here and say that anyone drinks too much but what I’m getting at when I ask about chaos is the always popular bar fight. So let’s run through it, shall we? You start out good and everything is going great but by the time last call comes around, some people seem to be pissed off and ready to fight. So what do you do? Do you jump in or do you step back and let them go? I guess it all depends on the situation and I don’t think it’s funny for anyone to get hurt but sometimes…sometimes the story behind it all is too funny to resist writing about and laughing.
So let’s take a trip back in time. A time when social media was not king, a time when Nextel reigned supreme. It was back in the winter of 2001 when I worked for a small police department in Florida as a 9-1-1 dispatcher. I used to ride along all the time with one of the female officers. The town was small so not a lot went on but there was a small dance hall where Mexican dances were held every weekend. We went there all the time to break up fights but there was one incident that I will never forget. It was a Saturday night and we were called out to a disturbance. We were hauling butt to get there and when we pulled in the officer I was with got out to help with crowd control. I sat there as people ran out of the dance hall and at the end of the group was a security guard and someone bleeding from the nose. I had to chuckle a little at the chaos but what I saw and heard next made me laugh so hard I about peed myself.
In back of those two was another guy. He was walking by himself and seemed to pose no threat to the people ahead of him but out of the corner of my eye I saw another guard who ran out with a can of pepper spray and nailed the non-threatening man directly in the eyes. The guard then went to the guy ahead of him and sprayed him as well. I quickly put two and two together that the men that were hit were the ones who had been fighting, but why spray the guy that wasn’t doing anything at the time. I was confused as it happened but the man who was calm screamed out as his eyes burned out of his head. Picture a monk walking out of a building and being pepper sprayed. The man could only yell out in agony…and in Spanish.
“¿Por qué Dios! ¿Por qué”, or “Why God Why!”
I shouldn’t laugh but it was funny and a crazy sight. I mean, the guy wasn’t doing anything and he gets sprayed before the guy in front of him who was actually trying to pull away from security. And then to hear him yell out to God was the funniest thing but in Spanish it made it even more funny. The night definitely ended in chaos but the chaos was hilarious! Another incident that happened was more recent. It was the night I graduated, so it was about 3 weeks ago or so. My siblings and I had gone to a bar on the water with a couple of their friends called, “Old Man Franks”. The place was somewhat of a hole in the wall type bar but those are always the best right? It looked like something Captain Hook would be proud of and the people who were there fit right in. The night was pretty good but as time progressed some people were obviously on edge and upset. At one point I found myself playing the role of peace maker between a friend of mine and a group of ladies who were ready to cut him because they thought he was trying to cut in line at the pool table. Luckily they understood my broken Spanish and everything was good.
The end of the night was a bit different. As people enjoyed the last half hour of the bar being open, a couple of girls were talking smack to each other. There were two security guards there and one of them told them to take it outside. Around that time my party was ready to leave. I remember hearing the girls outside scrapping and one of the security guards ran passed us with a quickness. He had ninja like movements and we got out of his way. The guard pulled out his pepper spray and nailed both females and they began to scream! I swear I heard one of them yell,
I could be wrong though. I could have been just hearing things since I had a couple drinks but it was funny either way. Now as crazy as that sounds something worse happened. As I walked towards the parking lot I noticed that my brother was walking out of the bar. One of the girls who had been sprayed was walking back in and bumped into him. She pressed her face against his chest and began to cry. Now let’s think about this situation. I mean, what would you do? Would you push her off or awkwardly comfort her? Well my brother decided to be a gentleman and decided to comfort her. It was very brief and he moved on. What sucked was that since he had been sweating from being inside the hot bar, he needed to wipe his face off. Well he ended up wiping his face with his shirt and guess what was on it? Yep, you guessed it…
“What the $%#& is on my face!? It burns and…”
“Oh $h%^! I bet it’s the pepper spray from that girl man”, I responded.
“God, I can taste it!”
In the beginning it was funny but after we found out that my brother was feeling it too it sucked. Do you have any awesome stories of this nature? If you do I want to read them! In the end, fights are fun to watch but when the pepper spray comes out you better watch out. Sometimes the chaos ends with someone getting hurt and that’s never a laughing matter but sometimes they don’t. Sometimes they end up being hilarious and when added together, pepper spray and bar fights equal a winning combination.Post Views: 403
By Ricardo — 5 years ago
Within the Trenches has been going strong for 44 episodes. It continues to grow in popularity and we are doing new things. For example, we are going to utilize a popular service called Google Hangouts On Air. Now this is something we have talked about before but now we are ready to jump in and bring dispatchers together to tell their stories and share tips. Episode 45 will be done over webcam and broadcasted live over the web. It will also be available on YouTube and iTunes. Below is a look at Hangouts On Air and the concept for what Within the Trenches Live is based on.
Other things we are doing involve topic related discussions that pertain to 9-1-1. We have already touched on PTSD, EMDR, Critical Incident Stress Management, TERT and more. These episodes have been very educational and we want to continue this. Our most recent episode featured Smart911. Matt, Senior Director of Product Management shared how the company started and the benefits to dispatch and the public.
So what are we looking for?
Well, we are looking for dispatchers and 9-1-1 related companies from all over to be guests on the show. We want to tell your story! If you are a dispatch center running a fundraiser and want to get the word out then we want to help. If you have a dispatcher who was chosen as dispatcher of the year then we want to interview them and share their story. If you have dispatch related questions and are looking for answers from others who take the call you can email them to us or send us a message on our Facebook page and we can post them anonymously so that others can help answer your question. If you are a training company who would like to share techniques on active shooters or suicidal callers then we want to speak to you!
Within the Trenches is about the experience of being a 9-1-1 dispatcher. We want to share your story, educate you and help the public understand what it means to take the call.
If you have any questions or would like to be a guest on the show you can email us at email@example.com.Post Views: 408
By Ricardo — 3 years ago
Good evening and welcome back to another episode of Within the Trenches. This past week I was in Lansing, Michigan for the 2016 Michigan NENA conference. It could not have gone any better. I got the chance to catch up with old friends and met a lot of new ones. It was great to see all of you and it was especially nice to see the crew from Van Buren County 9-1-1, Greg, Mike and Jennifer. It had been a while since I last saw them but we fell right back into it when we recorded this together.
In episode 108 we visit our first calls, suicide by gun, domestic violence and spam. This is a must listen so make sure to check it out and share! As always, if you have any questions or would like to be a guest on the show send an email to firstname.lastname@example.org.
Episode topics –
Post Views: 288
- First calls
- How the crew of Van Buren County 9-1-1 started dispatching
- Death by train
- DV & Spam
- Car vs animal
- And more!