I am Rob McMullen, ENP, your current North-Central Regional Director. Serving on the NENA Executive Board for the past two years has been an honor. I am pleased with the accomplishments of the association during my tenure on the board. Increasing membership and ENPs, creation of the TC Caucus and telecommunicator membership category, and attempting to standardize telecommunicator training are a few things that I think have really strengthened our great association. But there is more work to be done. I want to be a part of the future growth and enhancement. My experience has prepared me for the new challenge of running for NENA 2nd Vice President.
NENA is more than just an association to me, it is a resource and lifeline for PSAPs and telecommunicators. I recognized after attending my first Indiana state NENA conference in 2003 that NENA provided an opportunity to network and enhance training in the 9-1-1 industry. I knew I wanted to be a part of this association and their mission. I got involved in state conference planning and then ran for state office, becoming president of the Indiana Chapter in 2008. I couldn’t stop there. I attended my first national level conference and I was hooked! TDC/ODC was not what I had expected. It was a working conference and they wanted MY help. I was blown away by the opportunities to develop policy and procedures for the industry. I started in the public education and training committee; worked on joint NENA/APCO focus groups sharing 9-1-1 operational information with many private companies rolling out new products and services; chaired the devices and sensors working group and co-chaired the Contingency Planning sub-committee. I also participated in the last revision of the ENP Reference Manual. My work on national committees taught me that it is vital that the PSAP has a voice on the board. That motivated me to run for North-Central Regional Director and is motivating me to take the next step in running for NENA 2nd Vice President. I am the voice of the PSAP and I take that responsibility seriously.
NENA hasn’t only helped in my job, but also in my career. I started as a dispatcher in 1998, became a dispatch supervisor in 2003 and a center director in 2011. I believe that my NENA training and experience, ENP and CMCP played a big factor in landing the job as the 9-1-1 Director of Vigo County 9-1-1. Going from Dispatcher to Director gives me the perspective needed to act as an advocate for the PSAPs and the telecommunicators in our association, as well as for management and operations. My 17 years’ experience in the 9-1-1 industry demonstrates constant personal growth and development. I have worked in small and average sized centers and have a unique understanding of the concerns and issues facing the majority of PSAPs in North America and beyond.
I have been a featured speaker at local, state and national public safety conferences. I have had the opportunity to travel to different chapter conferences in my region and have learned that 9-1-1 works differently in different areas, but that there are many commonalities. This is a great industry full of wonderful people.
My involvement in NENA has required personal commitment and dedication, and the rewards have been great. I have developed lifelong friendships, acquired a vast knowledge of 9-1-1, enhanced my career and even honed my “people skills”. I have been a part of something great and want to continue to serve in this new capacity for NENA.
I look forward to earning your trust and hope that I can count on your vote. A vote for me for NENA 2nd VP is a vote for every PSAP in North America!
Vote for Rob here