Good afternoon and welcome back for episode 88 of Within the Trenches. In this episode I got the chance to speak with Theresa, a dispatcher and trainer with Greenville City PD in Greenville South Carolina. We go back and reflect on her dispatch career from the beginning up to present time as a trainer. We also dig deep into her training style and how her CTO program through Agency360 has streamlined the training process.
If you have ever wanted to be a better trainer this is the episode for you! This is a must listen so check it out and share! As always if you have any questions or want to be a guest on the show, send an email to email@example.com
Make sure to check out our sponsor Agency360 by clicking the image below!
Episode topics –
- Theresa’s 911 story
- Early 911 calls
- Lessons learned in training
- CTO program through Agency360
- And more
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By Ricardo — 7 years ago
When I was growing up the Nintendo Entertainment System (NES) was it. Almost every game was gold and it was fun. Super Mario Bros., Castlevania, Bad Dudes, Duckhunt and others were at the head of the game. My personal favorite was Mega Man and to me this game was the most challenging. The video games of today are awesome and way beyond the games of the NES and Sega Master System age but you can’t beat the classics. With all the awesome games that hit in the 80’s and 90’s, and the pure fun of it, there were some downsides to the NES. Now, the following downsides blew when the game was good but looking back at it now, almost everyone dealt with the same thing. In that sense, it makes it funny how everyone did the same thing when it came to the cartridges and the system in general.
So let’s think about this. You’re up late and at the end of Mike Tyson’s Punchout. The NES is pulled out onto the floor, so that you can sit comfortably against the bed. I’m sure we all remember the cords being rather short. Mike Tyson goes down and you watch as Mario counts to ten. Your younger brother is very excited and jumps in the air and lands close to the NES causing the game to pop up. Your jaw drops and all you see is the blinking green screen of death laughing at you. Game Over! Did this or a similar scenario ever happen to you? I know it did to me and that’s what sucked about the NES but it made it that much more challenging because you had to start over and get back to where you left off. Another thing was having to blow on the cartridge to make it work. I have spoken to a lot of people regarding this issue and I believe everyone had their own special ritual for this.
I remember turning the cartridge vertically and blowing, “Heeeee, Haaaaaa. Heeeee, Haaaaa.” It worked almost every time and when it didn’t and the game was very hot it would go into the freezer. Yep you read that right, it went into the freezer to cool down for about ten minutes and it worked like a charm. It makes me laugh to think about all the stuff that happened with the video games of my youth. I remember when I discovered a cheat for Super Mario Bros. 3 on the second level of World 8. I was pissed that I couldn’t beat it because I kept falling into the water and couldn’t get back up so Mario would drown. I finally gave up and decided that on my final life I would try to swim underneath the boats as a fluke. Well, it worked! I remember waiting for the first boat to pass and I let Mario sink beneath the boat and then I hit the B button as fast as I could and I made Mario swim all the way to the end. I couldn’t believe what I had done and I sent the cheat/tip to Nintendo Power but it never made their cheat section. I was crushed but I didn’t care. I ended up beating the game and I felt like a king.
Another video game memory involves a Christmas when Santa came a day early. I had to have been around 9 or 10 at the time and it was Christmas Eve. My father was in Texas because my grandmother was ill and it was just us at home for the holiday. The whole day had been a blur as we tried to find something to do to pass the time until we opened our presents. We were jumping off the walls by nightfall and my siblings and I were eager to tear open our presents. We immediately went for the larger boxes while my mom worked the video camera. As I opened up a present I heard my younger brother scream.
“Richie! Richie! Look at this!”
I turned to see what he had and I figured it was an action figure of some sort but my jaw dropped when I saw the box in his hand.
“You see this Richie?”
“Yes! I can’t believe it Nando!”
My brother and I stared at this glorious box. The roof opened up and the angels sang as light shined upon it. The box he held was that of a Sega Genesis controller. I looked over at my mom and she covered her mouth as she continued to record us. I remember shaking my head as I smiled at her. All she could say was,
She ended up taking the box from us and said it was just a box but the next morning she gave it back when my brother and I opened up a large present that held the Sega Genesis, Sonic the Hedgehog bundle. It was all caught on camera and if I get the chance I am going to convert it and post it but for now this will suffice. I have to say though, watching the video as an adult is pretty funny. All in all, I have had many great adventures in video games. I’m 30 years old and I will always be a big fan of the classics. My favorites were Mega Man, Castlevania, Battletoads, Super Mario Bros., Double Dragon, Mike Tyson’s Punchout, Ninja Gaiden, Tecmo Bowl, and many more. I have passed on the torch to my 7 year old and he’s actually the one pictured in this post. He loves Mega Man but out of all the characters his favorite is Proto Man so that is what he was for Halloween ’09. What are your favorites? I have named a few of mine but I could add so much more. Let me know what your favorites were and if you too had a specific method for making your NES games work. Also don’t ever forget, Up, Up, Down, Down, Left, Right, Left, Right, B, A, Start! It’s the Konami code for Contra that gives you 30 lives. Cheers!Post Views: 257
By Ricardo — 7 years ago
8 years ago today my wife and I were blessed with a baby boy. Our little family grew that day and it’s been an adventure ever since. Logan is an excellent kid. He’s sensitive of others and has a big heart. On top of those qualities he has a great imagination, and his sense of humor and musical taste are superb! He thinks and speaks like an adult and sometimes he catches me off guard. It’s pretty funny when it happens and I just chuckle and think, “Yep, that’s my boy.”
Now, in order for you to get a sense of what Logan is really like, I can tell you a few stories and tid bits of what makes him who he is. First off, he loves LEGO’s. He will build and build and build until we have to tell him to stop. If he’s not building something he’s reading or playing video games but he’d rather build or read. One time we bought him a small set of LEGO’s that made only one ship but after building it he decided to modify it. When he was finally done, he had built three different spaceships out of the one set. Not one of them looked the same. I was amazed! He has built many things by just looking at a picture and it baffles me at how he can do this.
When it comes to music you’ll see Logan dancing or singing. His favorites are, The Beatles, The Doors, Mumford and Sons, Cake, Rush, The Who, and many others. When we used to play Rock Band on our Xbox 360 he would sing Behind Blue Eyes, Working Man, and others. It’s awesome to see him get into music. Whenever he and I are running errands his choice is always The Beatles. He and I will be belting out the words to Get Back and I am the Walrus and people give us odd looks but we’re having a great time. Logan also loves movies! If he had to pick a favorite of all time it would probably be Star Wars. He does an excellent Yoda and he knows almost every character name and vehicle within the Saga. He also does movie quotes with me which is hilarious. The first time he did it he was either 4 or 5. The quote was from A Christmas Story when Ralphie is trying to think of what he wants to ask Santa Claus for Christmas and is ultimately pushed down the slide after hearing the dreaded, “You’ll shoot your eye out kid.”
The boy cracks me up and I wouldn’t have it any other way. You’re one of a kind Logan! You make me laugh when I’m down and our conversations get wacky but that’s what makes everything you do so much fun. I love you very much and I’m proud of you. I’m adding a video for you to watch because you love the song so much. You’re 8 years old today and growing like a weed. I’m going to have to get a second job just to feed you because you eat as much as I do but it’s all worth it buddy. No matter how fast you grow, you’ll always be my little man Logan. I love you and Happy Birthday son!Post Views: 157
By Ricardo — 4 years ago
Hello everyone! Within the Trenches is back with episode 51 featuring David, the Director of Kosciusko 9-1-1 in Indiana. The show is recording on location from the Marriott East in Indianapolis, Indiana for the annual Indiana NENA conference. In this episode David shares his dispatch experience and how he worked his way up to the position of director of his center. We also touch on text-to-9-1-1 and his experience thus far. This is just one of several episodes coming up this week from the Indiana NENA conference so stay tuned for more.
Episode topics –
Post Views: 213
- David – from dispatch to director
- Why callers would rather text than call