Hello and welcome to episode 93 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver. It was an excellent week of networking, learning, presenting and podcasting. In this episode I got the chance to speak with Andrew, an instructor with Public Safety Training Consultants.
This is a very short and sweet episode that I hope you enjoy. I usually record a longer episode but Andrew was about to give a class at the conference. I am going to get a hold of him for a much longer episode in the future so stay tuned for that.
As always if you have any questions or would like to be a guest on the show, you can send an email to email@example.com.
Episode topics –
- How Andrew got into dispatching
- What it was like for him
- A brief overview of the class he was teaching
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By Ricardo — 6 years ago
The past couple weeks have been pretty crazy. A project that began as a short digital story has come to light through a Kickstarter campaign and those supporting it. The goal of Within the Trenches is to tell the stories of those who answer the call of duty through 9-1-1. The goal also covers public education in order for them to understand what goes on during a call. It will not only shed light on what we do but it will help our calls go a little smoother. As the project continued to grow and more episodes were recorded, I was able to setup some time to speak with the Holland Sentinel and WZZM 13.
When I made contact with Peg McNichol of the Holland Sentinel I had just awaken from a 12 hour shift in dispatch. I was half awake but I didn’t want to miss this opportunity. So I sat up in bed and did my interview. I laughed right before the interview because it definitely wasn’t the way I expected it to go but the whole interview went great! Oh, and if I didn’t mention it already, the interview was over the phone, not in bed. So, a few days later the article hit and that morning I went to the local Family Fare to get a few things for breakfast. Once again I was half awake and as I walked to the closest check-out lane I passed the front desk. I stopped and wondered if the story had been printed that morning. I walked back and there it was. My smile grew and my eyes popped open. I think I squealed like a little girl as I snagged three newspapers. The cashier gave me an odd look and I said, “I’ll take these…I’m on the front page.” The cashier looked at me like I was crazy and then looked down at the newspaper. She gave it a double take and gave me that, “I don’t believe that’s you” look. I laughed, which probably made me look like a creeper, and paid and left.
From there the media spotlight continued and a few days after that, my newly appointed co-host Whitney and I were greeted by Angela Cunningham of WZZM 13. Whitney and I sported our official Within the Trenches t-shirts and although everything went great, I was freaking out! I paced back and forth as I waited for them to get to dispatch and both Whitney and our assistant director kept telling me that everything would be just fine. They were right and you probably can’t tell from the video but I was sweating and nervous. Since then the show has blown up. The media spotlight has been great and it’s only the beginning. Recently I created an event on Facebook for Within the Trenches as an open invitation to all 9-1-1 dispatchers to appear on an episode. We started out with just a few and now we have people from all over the United States and different countries that want to take part in the show. I will provide the link to our fan page, event, and the media coverage. It’s time that the unsung hero’s of emergency services get the spotlight they deserve. Thank you for all you do and I recommend that everyone listen to the show. You will learn a lot and you might even be better prepared if you ever have to call 9-1-1.Post Views: 340
By Ricardo — 6 years ago
Hello everyone! Whitney and I are back with an epic episode 18 of Within the Trenches. It has been about a month or so since Whit and I were together for an episode but we are back to hook you up with another excellent show. This week both Whitney and I have been battling some health issues but my minor cold and Whit’s ear were unable to hold us back. On this episode we had the pleasure of interviewing none other than the very popular KMK of Diary of a Mad Dispatcher. KMK shared some awesome stories from her dispatch career including her very first 9-1-1 call and another call from a drunk who called in saying that he had fallen off a cliff but what he didn’t realize was that there are no cliffs in the area he was in. Get ready to hear from the Mad Dispatcher herself and make sure to check her out on Facebook and her t-shirt store on etsy.com by searching “The Mad Dispatcher.” As always you can email the show at firstname.lastname@example.org and ‘Like’ our new Facebook page! In this episode I said it was just Within the Trenches but it’s actually Within the Trenches Podcast. Cheers!
Within the Trenches | Facebook
Episode topics –
Post Views: 384
- The beginning of KMK’s dispatch career
- How Diary of a Mad Dispatcher was created
- A time restriction on the release of 9-1-1 tapes
- Social Media and NG911
By Ricardo — 7 years ago
Check out the picture in this post. She’s a cutie isn’t she? This is my 7 month old daughter Lola. She’s growing fast and at times it makes me think about what it will be like when she gets older?Well, as they say, be careful what you wish for. Two days ago I had the pleasure of taking my goddaughter Estrella to a Daddy Daughter Dinner at her church. We were both dressed in our Sunday’s best and I was immediately nervous. It was weird because I kept thinking,
“What if I embarrass her?”
“What if I’m one of those dorky dads?”
I laughed to myself at this thought and when we got there we stayed in the car for a few moments until more people showed up. I didn’t want to be the first one in there. Not sure why but this is how I’ve always been. So once a few more cars pulled in we headed inside. I met up with a few of the other dads and talked for a bit. Estrella called me into the gym where everything was set up and all I could think of was that sooner or later it would be my 7 month old daughter Lola and I doing this. We sat down and began with a salad. The main course was Lasagna and dessert was a choice between strawberry cheesecake and chocolate musse. I had a little bit of the Lasagna and no dessert but it wasn’t because it wasn’t good. I couldn’t eat it because I’m lactose intolerant. It was good either way, I was there for my goddaughter.
After dinner we were all brought onto the gym floor to learn the Waltz. It was pretty funny because all of us dads were rather tall compared to our daughters. We were separated on either side of the gym so that we could practice our Waltz moves alone and then we tried together with music. I believe Estrella and I tied each other in points for stepping on toes and confusing steps. We laughed it off and we got pretty good. We had a good time but every now and then Estrella would ask if she could step out in the hallway with the other girls to talk. I said it was fine but I was left with the other dads. Now, the other dads were not a problem at all but I began to think a lot about Lola. I thought,
“Man…this is a taste of things to come. I need to enjoy the time I have because when she gets older it’s going to be just like this.”
It was odd. I mean, Estrella is not my daughter but I’ve been around her since she was little and I’m like a father to her…I guess that’s why I began to feel the way I was. I suppose all father’s feel like this when it comes to their kids and especially their daughters but I wasn’t expecting it. After the talk with her friends she returned and asked me to dance and I happily obliged. It was a good time overall but it really made me think about my kids. I have always joked with my parents that when I moved out they didn’t care and they respond with,
“You have no idea how I felt.”
Well…I now know what they meant. Thank you Estrella for inviting me. I had an excellent time. Lola…we are going to have an excellent time too but as you get older and even though you may not think so, you will always be my little girl.Post Views: 540