Recording live from the 2016 Indiana NENA/APCO Conference in Indianapolis, Indiana it’s episode 104 of Within the Trenches, sponsored by Indiana NENA and INdigital – A leader in Next-Gen Core Services. In this episode, show regular, Rob “Big Mac” McMullen joined me to talk about anything and everything we could think of. I can’t even begin to mention what all we talked about but shout outs go to Leah of Grand Traverse, Smart911, the graphic design talents of Rizzo and the 911 Wellness Foundation.
This is a must listen so check it out, share and share again. As always if you have any questions or would like to be a guest on the show send an email to firstname.lastname@example.org.
Episode topics –
- Rob is a celebrity
- Rob loves the media
- New Hampshire or bust
- And more…
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By Ricardo — 7 years ago
Hello folks, I hope you’re having a good Sunday so far. I had an interesting conversation with my co-workers that I would like to share. I want to see what you think and test how aware you are. First off, the conversation started with the people we talk to and the descriptions they give for suspects, vehicles, etc. The descriptions are good but they are almost always different. Now, don’t get me wrong here. I am in no way complaining about this because it’s always good when someone calls and gives us information for our officers. The point is that we all miss what we are not looking for. Does that make sense? If not let me give you an example. Back when I started my dispatching career in Florida I was sent to a week long training class. We were talking about the awareness of our callers and as he spoke someone entered the room. The guy handed something to the instructor and walked around the room and then left. The instructor continued to talk,
“It’s funny how much we miss when we are not looking for something specific. For example class, what was this guy wearing when he came in?”
Um…what? That’s exactly what was running through my head. I glanced at the guy but I wasn’t paying that much attention to him. Why should I? The instructor chuckled at us so I’m sure we all had a puzzled look on our faces. He asked each one of us what we thought he was wearing and every description was different. The instructor then showed us what the guy gave him. He held it up and it turned out to be a picture of the guy. He had taken a picture of himself before walking into the room and gave it to the instructor. We had a good laugh but it definitely proved his point. We miss what we are not looking for. So my fellow Jabber Loggers…how aware are you? I shared this story with my team since it dealt with the topic at the time. I also showed them a video. I have provided the same video below for your viewing pleasure and to test you. Some of you may have watched this before but if not, make sure to pay close attention and then comment. And by the way, this is not one of those stupid videos where a zombie jumps out so no worries. Good luck folks, cheers!Post Views: 398
By Ricardo — 5 years ago
Good morning and welcome to another episode of Within the Trenches. Today’s episode is a must listen. In this episode we answer the question, “Who does 9-1-1 call when they need help?” To answer that question I spoke with Sherry, 9-1-1 Operations Supervisor, with the North Central Texas Council of Governments and Chairman with the National Joint TERT Initiative for NENA along with Jeremy, a supervisor with the Emergency Communications Department of Monroe County out of Rochester NY and Chairman with the National Joint TERT Initiative for APCO. This episode is packed with information on TERT, the Telecommunicator Emergency Response Taskforce. Below you will find links on where to find them and how you can get involved. Make sure to listen and share this episode with everyone you know.
As always you can email the show at email@example.com.
Episode topics –
Post Views: 448
- Intro to Sherry
- Intro to Jeremy
- TERT stories/dispatcher comradre
- Spread the word on TERT
By Ricardo — 7 years ago
The past couple weeks have been pretty crazy. A project that began as a short digital story has come to light through a Kickstarter campaign and those supporting it. The goal of Within the Trenches is to tell the stories of those who answer the call of duty through 9-1-1. The goal also covers public education in order for them to understand what goes on during a call. It will not only shed light on what we do but it will help our calls go a little smoother. As the project continued to grow and more episodes were recorded, I was able to setup some time to speak with the Holland Sentinel and WZZM 13.
When I made contact with Peg McNichol of the Holland Sentinel I had just awaken from a 12 hour shift in dispatch. I was half awake but I didn’t want to miss this opportunity. So I sat up in bed and did my interview. I laughed right before the interview because it definitely wasn’t the way I expected it to go but the whole interview went great! Oh, and if I didn’t mention it already, the interview was over the phone, not in bed. So, a few days later the article hit and that morning I went to the local Family Fare to get a few things for breakfast. Once again I was half awake and as I walked to the closest check-out lane I passed the front desk. I stopped and wondered if the story had been printed that morning. I walked back and there it was. My smile grew and my eyes popped open. I think I squealed like a little girl as I snagged three newspapers. The cashier gave me an odd look and I said, “I’ll take these…I’m on the front page.” The cashier looked at me like I was crazy and then looked down at the newspaper. She gave it a double take and gave me that, “I don’t believe that’s you” look. I laughed, which probably made me look like a creeper, and paid and left.
From there the media spotlight continued and a few days after that, my newly appointed co-host Whitney and I were greeted by Angela Cunningham of WZZM 13. Whitney and I sported our official Within the Trenches t-shirts and although everything went great, I was freaking out! I paced back and forth as I waited for them to get to dispatch and both Whitney and our assistant director kept telling me that everything would be just fine. They were right and you probably can’t tell from the video but I was sweating and nervous. Since then the show has blown up. The media spotlight has been great and it’s only the beginning. Recently I created an event on Facebook for Within the Trenches as an open invitation to all 9-1-1 dispatchers to appear on an episode. We started out with just a few and now we have people from all over the United States and different countries that want to take part in the show. I will provide the link to our fan page, event, and the media coverage. It’s time that the unsung hero’s of emergency services get the spotlight they deserve. Thank you for all you do and I recommend that everyone listen to the show. You will learn a lot and you might even be better prepared if you ever have to call 9-1-1.Post Views: 372