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By Ricardo — 6 years ago
Good afternoon everyone! The past couple days have been a whirlwind. I mean this in the greatest way possible too! Within the Trenches was the basis of my Kickstarter project and yesterday, with 38 hours to spare on the campaign, the project was fully funded. That’s right folks, the project was funded and has surpassed its goal. It happened almost overnight and I can’t tell you how happy I am. Support came out of the woodwork and once it was said and done I jumped for joy, literally. I threw my arms up and yelled, “Woo hoo!” My 16 month old daughter Lola threw her arms up and squealed in excitement.
The outpour of support showed me that this is going to be an important show. It’s something that people want to hear and I am going to do everything in my power to make that possible. Your support for this project gives me a giant leap toward the overall goal. For those who are unaware, the project of Within the Trenches is based on the experience of being a 9-1-1 dispatcher. This will be done in the format of a podcast and it will highlight those that do the job and tell their story. It’s time to recognize the first “first responders” and that’s what I intend to do. Thank you so much to everyone who pledged and believed in this project. For those who pledged for rewards, those will be taken care of in the weeks to come. Please look out for an email from me soon. So, without further ado, I present to you the second episode of Within the Trenches. May you learn a lot from us; the Unsung Hero’s of emergency services.Post Views: 349
By Ricardo — 8 months ago
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 207 is a live audience episode and was recorded at the 2018 National APCO conference. Today is #IAM911 Day and the stories in the episode represent the #IAM911 Movement. Thank you to everyone who attended and shared. A big thanks also goes out to APCO for choosing my session for your great conference.
Please support the podcast by supporting our sponsor.
Supported by: INdigital
Episode topics –
- #IAM911 Stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at email@example.com.Post Views: 145
By Ricardo — 8 years ago
For this entry I would like to talk about a call I took that rocked me to my core. When I think back it still gives me goosebumps. This situation was enough for me to write a memoir on it for a class I had several months ago. The memoir was suppose to be about something that occurred in my life that made me change something. I wrote about growing up with my siblings and thinking that nothing could ever break us apart. My brother and I were close but I somewhat took him for granted because I felt he would always be there. It took one extreme moment to finally make me realize that at any moment a loved one can be stripped away from you. Cherish the time that you have because you never know when it will end. The following is an excerpt from my memoir and I cut it as short as possible because it is six pages long. The names in the memoir other than my own and my brother are made up as well as the address. No identities are revealed here what so ever.
“9-1-1 where’s your emergency?”
This is something I asked every day and you always know when you are going to have a bad call. I say this because as soon as you pick up the phone you hear the screams. They are the screams of a horror movie except this horror is real. This call was no different and I immediately heard what I thought were two women screaming.
“Ma’am? Hello? Ma’am can you hear me?”
The screaming continued, the camel hair on the back of my neck stood at attention. My co-worker to the right looked toward me and I shook my head not knowing what was going on.
“Ma’am can you hear me?”
When a caller is screaming hysterically, secondary voices are just background. It takes a little longer to get through but you do the best you can. The screams of heartache and tragedy continued. I brought my voice down to a whisper to almost trick the caller into thinking there was no one there.
“Ma’am can you hear me?”
“Hello?! Is someone there?”
“Yes”, I answered with authority. “What’s your address?”
She stumbled over her words as the person in the background continued to scream. I could hear stuff being thrown around and I thought it was a domestic call.
“4357 Madison Dr.”, she blurted, trying to hold back from a melt down.
She continued with her name and phone number and the screams were growing. Something else had happened here but the caller was hard to understand. The police were already on their way and I was first in line to figure out what happened.
“Ma’am? I need to know what is going on.”
“I can’t believe he did it,” yelled a person in the background.
The screams turned into rage and the voice in the background sounded more and more like a male.
“Julie what’s going on? Who else is there?”
“It’s just me and my fiancé.”
“Who was screaming in the background? I thought there was another girl there with you?”
“No, that was him.”
“Why were you screaming? The police are on their way but you need to tell me what is going on.”
“Well my fiancé John, his brother Mike, and I were at the bar. Mike just got out of a relationship and he’s been depressed for the past week now. He kept telling us that he…that he…”
“That he was going to do what Julie?”
“That he was going to kill himself and we brushed it off.”
I frantically typed as she spoke and officers were almost there. One of my co-workers had already sent EMS to stage in the area until we knew for sure what was going on. My body was hot and sweat began to build between my ear and the phone.
“Then what happened?”
“We…we got home and he started saying it again. John went and got a shotgun, and told him that if he was going to do it to go ahead. He didn’t think he was going to do it but he shot himself in the head.”
I gasped and held my breath for a moment. I fell into their shoes and the thought of losing my younger brother swarmed my senses. Thinking that he would always be there was just me lying to myself. Tragedy could strike at any moment and I was currently listening to a grown man scream for his brother.
“Where is John now? Where’s the gun?”
“I don’t know? I think he went…Oh my god!”
“What’s going on Julie?!”
“John’s got the gun, he’s got it!”
For a moment I thought I would hear a gunshot. He yelled and screamed that it was his fault and that he did not think his brother would do it. I could feel his pain and I thought of my brother.
“Go to a different room Julie! Get away from him!”
“He just put it back down and went back outside…I’ll put it away.”
The police arrived and Julie broke down. The adrenaline was slipping away and she was no longer the strong one. She broke just as John did and I felt their pain within me. The call lasted less than six minutes but when taking a phone call like this, it’s a lifetime.
Afterward, I only thought of my brother. I thought about how I treated him and how I thought he would always be there. Nothing could tear us apart but after taking this call I realized that it could easily end before either of us knew it. When my shift ended I called my brother. It was very early in the morning but I had to speak to him.
“Rich? What’s wrong man?”
“I love you dude.”
“What? I love you too.”
“No man, I’m serious.”
I told him about my call. I told him that it killed me inside to think that I could lose him as fast as the people that dealt with their own loss. It finally made sense to me and it took a tragedy for me to come to this conclusion. It’s funny how it takes something extreme for one to realize the truth but maybe that is what we need; a swift kick in the ass to jump start the senses and the mind. After I told my brother about the call he understood why I needed to speak to him so bad. He replied with,
“I love you man.”Post Views: 660