Welcome to an all new episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I spoke with dispatchers from Indiana with the code names of Maverick and Phoenix. We recorded live from the Indiana Convention Center for the 2016 National NENA Conference & Expo. This episode is sponsored by NENA and INdigital – A leader in Next-Gen Core Services.
This episode is hilarious and I can’t even start to explain the stories we told but it was a good time and if you are looking for a good laugh make sure to listen and share. As always if you have any questions or would like to be a guest on the show please send an email to firstname.lastname@example.org.
Episode topics –
- Top Gun
- Early morning accident
- The loss of a member
- Tyson voice
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By Ricardo — 7 years ago
The JCast on Jabber Log started out as a podcast that would cover a show featuring the AudioVillains. This show is full of humor, serious topics and adult content. It has gained many followers and currently the show is making a comeback with episode 27, which will be live on Spreaker. Since the inception of the JCast the podcast has added two shows and is growing fast.
The first show is Within the Trenches, which is based on the experience of being a 9-1-1 dispatcher. This show has exploded with my co-host Whitney and I spreading the word on what it is really like to answer the call. We play real 9-1-1 tapes, answer listener questions and we interview other dispatchers from around the United States and other countries. The show is currently making the rounds of 9-1-1 conferences and was recently at the Mini-C conference in Boca Raton Florida.
The next show is called the RandomCast. This show features random guests discussing random topics. Some episodes can be explicit and in order for you to know beforehand, each episode will start with a warning of the three A’s. This includes Adult Content, Adult Language and Awesomeness. Each episode lasts between 20-30 minutes but if we get on a good topic the episode will go longer.
I am very happy to say that each show is doing well. They are doing so well that there is even a storefront for Within the Trenches merchandise and campaigns going for official AudioVillains t-shirts and limited edition Within the Trenches tees. You can follow the links below for each item and remember that with each purchase the money goes to the funding of the shows found on the JCast of Jabber Log. Thank you very much for the support!
(click a picture to start the slideshow)Post Views: 498
By Ricardo — 6 years ago
Since we were little kids we were taught to dial 9-1-1 for help. If someone gets hurt, call 9-1-1. If you witness someone in trouble and you hear, “CALL 9-1-1” you call 9-1-1. We know that when you pick up the phone to dial for help, the phone will be answered by someone that can send an ambulance, the fire department or police. It’s easy right? We have been taught this and we teach our kids the same thing.
What if you’re dialing from a hotel? Did you know that you have to dial 9 before even dialing 9-1-1? I didn’t. Since I started my new job I have been staying at many hotels. I never thought to check the keypad to see what I needed to do in order to call for help. I was taught to dial 9-1-1 not 9-9-1-1. I guess I figured that since I would be calling from a “room” that I would be able to call direct. It’s not like I’m calling from an office building, I’m staying in this room. One would think it would be that easy but in fact, some hotels require different numbers in order to call 9-1-1.
One would think that in order for an issue like this to be noticed is for a tragedy to happen right? Well…it has. On December 1 2013 a young mother was murdered by her estranged husband. She had agreed to meet him at a hotel so that he could see their kids for a short visitation. As the incident unfolded the eldest child, a 9 year old, knew to call 9-1-1 for help but it didn’t work. The call would not go through. She didn’t know that she had to dial 9 to get an outside line and then dial 9-1-1. When the call didn’t go through she gathered her younger siblings and tried to get help. After an attempt for help from housekeeping that failed due to a language barrier she was able to get help from a neighboring room.
It’s hard to stomach. In a moment of panic you are not trying to read instructions on the phone, you are trying to dial the three numbers taught from a young age for help. Since this tragedy a number of people have stepped up to help spread the word on this and help pass a law named after the young mother who lost her life. Kari’s Law, according to a petition on Change.org and Fox News says that, “the law as described by the petition would require hotels and motels to upgrade to “Enhanced 911” systems that would let guests call for help just by dialing 911 and give the operator the caller’s exact location.”
Over 416,000 people have signed the petition. The law is being pushed forward but more awareness needs to be made. Read up on the situation and sign the petition. I will provide the link for the petition below as well as a few articles written by a friend and fellow emergency services professional and podcaster, Mark Fletcher of Avaya. Let’s do our part and help pass Kari’s Law so that no one ever has to suffer a similar tragedy due to a system run on old technology.
Change it for Kari – Facebook
Change.org – Kari’s Law
A Give Forward Campaign supporting Kari’s children – WebPost Views: 511
By Ricardo — 6 years ago
Within the Trenches is back with episode 56! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Sarah, Assistant 9-1-1 Director and Trina, a dispatcher with Kosciusko 9-1-1 Communications. We talked about how they both began their 9-1-1 careers as well as their experience with text and 9-1-1. Kosciusko 9-1-1 Communications is one of the testing sites for text to 9-1-1 and they have had much success with it.
This is a must listen so check it out and share! As always you can email the show at email@example.com
Episode topics –
Post Views: 425
- How Sarah started in 9-1-1
- How Trina started in 9-1-1
- Early 9-1-1 calls
- Text and 9-1-1