Welcome to an all new episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I spoke with the first recipient of the Within the Trenches Continuing Education Scholarship. Her name is Leslie, a Telecommunicator, CTO and 2016 recipient of the Mary Antley Telecommunicator of the Year Award. She dispatches out of New Hanover County in North Carolina and it was an honor to have her on the show. We recorded live from the Indiana Convention Center for the 2016 National NENA Conference & Expo. This episode is sponsored by NENA and INdigital – A leader in Next-Gen Core Services.
I was given an opportunity three years ago to bring my newly created podcast to the National NENA conference in Charlotte North Carolina. It changed my life in so many ways. I told my wife that one day I would pay it forward and I did that by creating a scholarship that would send a dispatcher to the national conference. There is so much to say about Leslie but I would rather you hear her story in her own words. Once again it was an honor to have her on the show and I see big things coming in her future. Keep doing what you do!
As always if you have any questions or would like to be a guest on the show send an email to firstname.lastname@example.org.
Episode topics –
- How Leslie started out in dispatch
- Early phone calls
- A call that changed her life
- Mary Antley Award
- And more
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By Ricardo — 9 years ago
I’m sure you have all taken a random trip some time in your life and whether it turned out good or bad it was still an experience. One of my random trips includes my first Greyhound bus ride from Michigan to Florida. My cousin Mike and I started out in South Haven and the bus station was a hole where it shared a building with dry cleaners and a gyro stand. It was odd but what could we do? The up side of it all was that there was a table top style arcade game of Ms. Pacman and we played until the bus arrived. When it finally did show up we boarded and it was pretty nice. The seats were cozy and had lots of room and we felt that we were headed for a smooth trip. And…We were wrong!
Once we made our switch in Michigan City the quality of bus went down, way down. The seats were small, the bus was loud, and the stench from the bathroom was bad and it was hot. We were second guessing our decision but we proceeded with our adventure. We made plenty of stops but I want to highlight on the memorable ones like Chicago. By the time we got to Chicago we were hungry and tired. We went from a stank ass bus to a stank ass bus station. We got in line to get some food and it was set up like a high school cafeteria. We were looking at the food and it was rank! The site and quality was right out of “Rapper’s Delight”, “The macaroni’s soggy, the peas are mushed, and the chicken tastes like wood”. Yep they described it just right but the peas in Chicago had that stale smell to them and were topped with a brown film. We decided to eat burnt burgers and soggy fries and although the food sucked and the place smelled something awful there was a highlight. When we left I was looking out the window and saw a homeless man sitting out back on a recliner and he threw a thumbs up to me. It might seem sad but it was the coolest thing to me.
When we got into Kentucky the entire bus was ready to take out the bus driver. The guy was one of those people that you want to clock in the face and shout, “That’ll learn ya!” At one of our stops he tells us that he is not staying long and for us not to get off. There was an older male up front who had the type of crutches that are clasped around both arms and he said he really had to go. The bus driver yelled at him to hurry up or he would have to catch the next bus. I shit you not we were not there ten minutes and the guy shut the door and left. We were all yelling at him to stop and the guy was just walking out of the station and the bus driver yelled at us to shut up and that he warned him. We left the poor guy there and his luggage was still on the bus. We were all angry and sad but our spirits were lifted when we passed a sign on the highway that said, “Batcave next exit”. Bruce Wayne’s hideout was no longer a secret and yes this seems insensitive but what else could we do or say?
The adventure was pretty interesting and when we were in Tennessee we met a cute hippie chick that resembled Natalie Portman and she gave us her pillow. It was signed, “The Hippie Chick”. We made stops in places that one would not dare get off to have a movement for fear that Leatherface or some other oddity would come out and snatch you. The most vial of all bus stops was in Jacksonville. The food was fine and it had some old school arcade games that I used to play at Aladdin’s Castle in the Westshore Mall but the people were something odd and raunchy. We were sitting at the station and I glanced to the left and noticed a girl walking out of the bathroom. I had to do a double take on her and it wasn’t because she was good looking, it was because she walked out of the men’s bathroom. She stumbled around and appeared drunk. She wore a pink tank top and a very short hot pink skirt with black heels. I’m sure you know where this is going, or do you?
I nudged my cousin and told him to look and when we both turned to look at her again we noticed something fall on the floor. She chuckled and ran out of the station. We tried to see what it was but the janitor got to it first. We heard him gag and we stood up. The janitor was bent over gagging and shouted,
“It’s a condom!”
We laughed and watched as he tried to get it into the garbage can. At that time our bus had arrived and we had to get in line to board. As we walked up to the line we passed a lady who was passed out and laying down on the seats in the main waiting area. My cousin and I stood in line and we could hear her snoring. People were trying to wake her up and I thought they should leave her alone and let her rest but I noticed there was another reason they were trying to wake her. I focused my attention underneath the seats she was laying on and it appeared that she had an accident. Yes folks, there was a large puddle underneath her and when she finally woke she hobbled her wetness to the bathroom to clean up. We thought we had seen it all until we boarded to head to Orlando.
On our way to Orlando we met the Hamburger Guy. I have no idea what the hell his name was but my cousin Mike and I have a good reason for calling him this. Hamburger Guy (HG) was dressed in a stained muscle shirt, cargo shorts, and ratty flip flops. He sat in front of us, turned around and asked if we could smell him. We told him no and he replied with,
“Really? Wow! I only asked because I’m sweating like hell and my pits stink like hamburger.”
We busted up laughing to the point that our stomachs hurt and he said,
“Hey hey, watch this.”
He walked to the back where a girl sat and he asked her the same thing. She actually took a wiff and said she couldn’t smell hamburger but you could see on her face that she was going to blow stacks all over the bus. Finally HG went up front where an elderly man was asleep. He sat in back of him and put his arm up by the old man. HG began to fan his hamburger stench toward the face of the man and the man started twitching like he was having a bad dream. The guy must have smelled pretty bad for the old man to twitch but he never woke up. It was funny and we were cracking up. The adventure was an experience that I will never forget and although we had fun and met some interesting people, I will never ride a GREYHOUND bus again!Post Views: 447
By Ricardo — 4 years ago
Last week for episode 102 I spoke with Lloyd out of Canada and he shared his 911 story and touched on mental health and dispatch wellness as well as how he started Dispatch Monkey. If you missed that episode please make sure to go and listen and share.
The Sons/Daughters of Dispatch decals are currently up for a second round and available for only 2 weeks (end date April 2nd2016). They are 5X5 decals at $9.99 + shipping. A portion of the money made goes to fund a scholarship for the 2016 National NENA conference in Indianapolis, Indiana. There are also t-shirts of the logo made by Threadsy Tee that will be going up for sale as well so keep an eye out for them. As for the scholarship it includes,
- Complementary registration to the conference & expo
- Complementary registration for a one-day pre-conference course of your choice
- A $500 travel stipend
- Official Within the Trenches t-shirt
To register, make sure to go to thejabberlog.com/scholarship/scholarship.php
Today’s guest is Daphanie, Communications Training Coordinator and Shift Supervisor, out of Martin County Fire/Rescue in Florida. In this episode Daphanie shared her 911 dispatch story as well as some calls that have impacted her life. This is a must listen so please check this out, share and share again. Below you will find links to Daphanie’s articles with IAED, links to IAED and Threadsy Tee.
As always if you have any questions or would like to be a guest on the show send an email to email@example.com.
Contact Daphanie – firequeenmcfrATyahooDOTcom
Episode topics –
Post Views: 487
- Daphanie’s 911 Story
- 911 calls that made an impact
- Dispatch policies
- And more
By Ricardo — 8 years ago
When I was growing up the Nintendo Entertainment System (NES) was it. Almost every game was gold and it was fun. Super Mario Bros., Castlevania, Bad Dudes, Duckhunt and others were at the head of the game. My personal favorite was Mega Man and to me this game was the most challenging. The video games of today are awesome and way beyond the games of the NES and Sega Master System age but you can’t beat the classics. With all the awesome games that hit in the 80’s and 90’s, and the pure fun of it, there were some downsides to the NES. Now, the following downsides blew when the game was good but looking back at it now, almost everyone dealt with the same thing. In that sense, it makes it funny how everyone did the same thing when it came to the cartridges and the system in general.
So let’s think about this. You’re up late and at the end of Mike Tyson’s Punchout. The NES is pulled out onto the floor, so that you can sit comfortably against the bed. I’m sure we all remember the cords being rather short. Mike Tyson goes down and you watch as Mario counts to ten. Your younger brother is very excited and jumps in the air and lands close to the NES causing the game to pop up. Your jaw drops and all you see is the blinking green screen of death laughing at you. Game Over! Did this or a similar scenario ever happen to you? I know it did to me and that’s what sucked about the NES but it made it that much more challenging because you had to start over and get back to where you left off. Another thing was having to blow on the cartridge to make it work. I have spoken to a lot of people regarding this issue and I believe everyone had their own special ritual for this.
I remember turning the cartridge vertically and blowing, “Heeeee, Haaaaaa. Heeeee, Haaaaa.” It worked almost every time and when it didn’t and the game was very hot it would go into the freezer. Yep you read that right, it went into the freezer to cool down for about ten minutes and it worked like a charm. It makes me laugh to think about all the stuff that happened with the video games of my youth. I remember when I discovered a cheat for Super Mario Bros. 3 on the second level of World 8. I was pissed that I couldn’t beat it because I kept falling into the water and couldn’t get back up so Mario would drown. I finally gave up and decided that on my final life I would try to swim underneath the boats as a fluke. Well, it worked! I remember waiting for the first boat to pass and I let Mario sink beneath the boat and then I hit the B button as fast as I could and I made Mario swim all the way to the end. I couldn’t believe what I had done and I sent the cheat/tip to Nintendo Power but it never made their cheat section. I was crushed but I didn’t care. I ended up beating the game and I felt like a king.
Another video game memory involves a Christmas when Santa came a day early. I had to have been around 9 or 10 at the time and it was Christmas Eve. My father was in Texas because my grandmother was ill and it was just us at home for the holiday. The whole day had been a blur as we tried to find something to do to pass the time until we opened our presents. We were jumping off the walls by nightfall and my siblings and I were eager to tear open our presents. We immediately went for the larger boxes while my mom worked the video camera. As I opened up a present I heard my younger brother scream.
“Richie! Richie! Look at this!”
I turned to see what he had and I figured it was an action figure of some sort but my jaw dropped when I saw the box in his hand.
“You see this Richie?”
“Yes! I can’t believe it Nando!”
My brother and I stared at this glorious box. The roof opened up and the angels sang as light shined upon it. The box he held was that of a Sega Genesis controller. I looked over at my mom and she covered her mouth as she continued to record us. I remember shaking my head as I smiled at her. All she could say was,
She ended up taking the box from us and said it was just a box but the next morning she gave it back when my brother and I opened up a large present that held the Sega Genesis, Sonic the Hedgehog bundle. It was all caught on camera and if I get the chance I am going to convert it and post it but for now this will suffice. I have to say though, watching the video as an adult is pretty funny. All in all, I have had many great adventures in video games. I’m 30 years old and I will always be a big fan of the classics. My favorites were Mega Man, Castlevania, Battletoads, Super Mario Bros., Double Dragon, Mike Tyson’s Punchout, Ninja Gaiden, Tecmo Bowl, and many more. I have passed on the torch to my 7 year old and he’s actually the one pictured in this post. He loves Mega Man but out of all the characters his favorite is Proto Man so that is what he was for Halloween ’09. What are your favorites? I have named a few of mine but I could add so much more. Let me know what your favorites were and if you too had a specific method for making your NES games work. Also don’t ever forget, Up, Up, Down, Down, Left, Right, Left, Right, B, A, Start! It’s the Konami code for Contra that gives you 30 lives. Cheers!Post Views: 536