This is the #IAM911 movement. Please watch and share.
The following stories may be considered disturbing. If you suffer from PTSD or may have suicidal tendencies, this could be a trigger. Please watch at your own risk. The stories here are all real. The public’s worst day is every day for 9-1-1 dispatchers everywhere.
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By Ricardo — 4 years ago
Hello everyone and welcome back to another episode of Within the Trenches. This will be the last episode in a series recorded at the 2015 Indiana NENA/APCO conference and expo a few weeks ago. I had a great time there and I hope everyone who was on the show or attended my class enjoyed it too. I met a lot of new people, visited with good friends and just had an all around good time. There is never a dull moment with the crew from Indiana.
In this episode I got the chance to speak with Lindsey, dispatcher with Fulton County 911 and her mom Lori, training coordinator with INdigital and former PSAP director. This episode was a lot of fun to record. It was the first time that I have ever had a mother/daughter episode and they hit one out of the park.
This is a must listen so check it out and share. As always if you have any questions or would like to be a guest on the show, you can send an email to firstname.lastname@example.org.
Episode topics –
Post Views: 381
- How Lindsey started in dispatch
- What it was like working for her mom Lori
- What training was like
- What it was like the first night they worked together
By Ricardo — 2 years ago
I am excited and honored to have the 911 Training Institute as the sponsor for the month of January.
The 911 Training Institute (911TI) is founded by Jim Marshall, an accomplished licensed mental health professional, specializing in trauma exposure. In 2005, he brought his professional mental health expertise to the 911 industry. Since then, he’s trained thousands of public-safety dispatchers from police and fire agencies throughout the United States.Marshall integrates principles of psychology with the field of emergency communications to boost dispatcher resilience and help equip them to manage unique 911 stressors. He also delivers call-mastery courses that equip dispatchers to better handle calls from people experiencing a mental health crisis. This dual approach to training helps dispatchers optimize their personal health at home and professional performance at work. 911TI offers a variety of training courses to achieve this mission: Survive & Thrive Comprehensive Stress Resilience, introductory Power of Peer Support and the Certified Peer Supporter, Certified Emergency Mental Health Dispatcher, Building LifeBridges to Suicidal Callers, Peak Performance through Optimized Home Life, Peak Performance in Managing Domestic Violence Calls, and the all new, Not “Just a Dispatcher”.
911TI recognizes that dispatchers perform elite work that is psychologically and emotionally demanding; they have to have elite skills and a healthy mindset so they’re not victims of the work they do. Resilient dispatchers guided by expertly designed and delivered training can master their calls, dispatch with excellence, and take great care of themselves. That’s what 911TI is uniquely qualified to deliver. Visit our website, find us on social media, and learn more about the training programs we offer.Post Views: 288
By Ricardo — 3 years ago
Welcome to an all new episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I spoke with the first recipient of the Within the Trenches Continuing Education Scholarship. Her name is Leslie, a Telecommunicator, CTO and 2016 recipient of the Mary Antley Telecommunicator of the Year Award. She dispatches out of New Hanover County in North Carolina and it was an honor to have her on the show. We recorded live from the Indiana Convention Center for the 2016 National NENA Conference & Expo. This episode is sponsored by NENA and INdigital – A leader in Next-Gen Core Services.
I was given an opportunity three years ago to bring my newly created podcast to the National NENA conference in Charlotte North Carolina. It changed my life in so many ways. I told my wife that one day I would pay it forward and I did that by creating a scholarship that would send a dispatcher to the national conference. There is so much to say about Leslie but I would rather you hear her story in her own words. Once again it was an honor to have her on the show and I see big things coming in her future. Keep doing what you do!
As always if you have any questions or would like to be a guest on the show send an email to email@example.com.
Episode topics –
Post Views: 408
- How Leslie started out in dispatch
- Early phone calls
- A call that changed her life
- Mary Antley Award
- And more