This is the #IAM911 movement. Please watch and share.
The following stories may be considered disturbing. If you suffer from PTSD or may have suicidal tendencies, this could be a trigger. Please watch at your own risk. The stories here are all real. The public’s worst day is every day for 9-1-1 dispatchers everywhere.
You Might also like
By Ricardo — 7 years ago
I have been in school since 2006. It has been a long time coming but it’s going to be worth it. In my six years of schooling I have acquired an Associate’s of Applied Science in Web Development and in two days I will have a Bachelor’s of Science in Graphic Design. I have learned a lot but because I work so much I have actually lost some of my coding knowledge from the first degree. It sucks but since I was going to school for something similar to my first degree I have been able to brush up on my coding skills and regain the important stuff.
It’s going to be excellent to be done with school but I will only get a three week break. At the end of March I will be starting my Master’s in New Media Journalism. I know, I know, I’m a glutton for punishment but if I don’t finish it now I won’t do it later. I’d rather get everything over and done with. Phew…it’s going to be great but I’m nervous. I keep thinking,
“What if they say my name wrong?”
“What if I shake and grab with the wrong hand?”
“What if I trip on my way to get my diploma? If I trip do I jump up and yell that I’m ok or do I lay there and see if I can disappear to escape my embarrassment?”
These are the things I worry about and yes it’s lame but that’s what crosses my mind. It’ll be good either way and I am currently working on my own personal website that holds my portfolio. If you’d like to get a sneak peek you can go to martinezdesignconcepts but please keep in mind that it’s a work in progress. The homepage is done as well as the blog section but nothing else is up. I am working on it so please be patient. I will be taking mental notes during my graduation and if I happen to fall you better believe I’m going to be blogging about it. Have a good one people!Post Views: 217
By Ricardo — 1 year agoA share from a good friend and past podcast guest. She and her crew worked a tragic fire call and a co-worker wrote a poem for her.“We took a call the other night for a house fire. 6 perished. We are heart broken. And she wrote that for me.”I am not emptyI am filled with ghosts.They live in my soulThey sway alongside the happy spirits that dance with good memories.I am not impenetrableI suffer the woundsOf stabs and lacerationsI bleed, every day when the blood of others’ cuts drip onto me.I am not strongI stand at the precipiceOf those who fell down.I rise, for the fallen who will never rise again.I am not cursedI am blessed, knowingI am a part of life.Death’s pride, will not gloat over me.I am there when you liveI am there when you dieI am 911.I am the voice that will carry you home.lab11/22/17Post Views: 164
By Ricardo — 4 years ago
You find it rewarding to be a Communications Training Officer (CTO), but it’s been a long day with the trainee that hasn’t gone well. You are so busy that your 12 hour shift has turned into 14 and finally the time to go home arrives. But then you remember…you still need to fill out your daily observation (field training paperwork) for the new dispatcher.
CTOs are a critical component for a successful trainee experience, and their documentation is imperative for liability protection. While most dispatch centers have high tech software for handling calls, many are still using pen and paper for their daily observations and other on-boarding documentation. If the agency happens to use a Word document or PDF fillable form, these forms still need to be printed and signed to ensure the trainee receives feedback.
The cumbersome nature of manual paper forms creates a hassle to track information down and ensure that a trainee’s file is complete. Quality issues arise in the absence of a consistent, standardized training program. These challenges result in a limited ability to address training issues in a timely manner and be proactive in preventing problems. And without easy, real-time access to the data, supervisors can look like they’re out of touch when asked about the status of a trainee or the overall group, especially on short notice.
It doesn’t have to be that way any longer! Agency360 is on a mission to change this approach. Our web-based field training software is designed to manage the documentation of your on-boarding training program online. Using Internet connectivity, trainers, trainees, supervisors, and administrators can access and complete their information anytime, anywhere. With fields that you can modify, the software can be adapted to your way of training and help ensure your agency-specific policies and procedures are covered.
To learn more check out our website at http://www.agency360.com?utm_source=withinthetrenches or come see us in Booth 154 at the NENA Conference in Denver June 29th and 30th!Post Views: 233