Within the Trenches is back with episode 132! After this website being down for almost a week it is back up and iTunes subscriptions are up and running again too. In this episode I spoke with Mary the Deputy Director of Macecom out of Washington State and also the author of a very popular article “Dispatch on the Brain” for The Journal through the IAED. We visit her personal 9-1-1 journey, calls she has taken and much more.
This is a must listen! As always if you have any questions, comments or you want to be a guest on the show send an email to email@example.com. Also make sure to check the links below. Macecom is currently hiring and please go to Macecom’s Facebook page and like them. Mary’s article is also listed along with the link to 911ceu.com.
Macecom – Now hiring!
Dispatch on the Brain by Mary | The Journal
911CEU – Web
Episode topics –
- Website issues recap
- Mary’s 9-1-1 story
- Mary’s 9-1-1 calls
- Dispatch on the Brain article discussion
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By Ricardo — 8 years ago
Hello fellow Jabber Loggers and Happy Cinco de Mayo! Today is the day that some take time out of their schedule to grill some fajitas, spend time with family, and have drinks. Why do we do this? Well, I believe it is just something that people have been brought up with. Something past down from generation to generation. Up until a few years ago I was under the same impression as others. We are celebrating our Independence Day. I remember as a teenager my family and I would go to the Civic Center in Holland, MI and they would have the place packed with those celebrating Cinco de Mayo. There were food stands, people dancing in respect to our culture, and the lowrider show in the parking lot. It was a good time but when some adults were asked about the reason for celebrating it was simply put that it was in celebration of our culture/heritage and our Independence Day.
Well this is not right and I never took the time to actually look into it until a few years ago when I had to do a video presentation for a speech class I was taking. I had to write a script and give my speech over web cam. My speech was based on Cinco de Mayo and it turned out that everyone I knew, myself included, was celebrating for the wrong reason. What fools! In our defense though we had been brought up with this idea. It’s almost sad in a way and all it took was a simple Google search to find the truth. From my previous post:
Cinco de Mayo celebrates the Mexican Army’s victory over French forces at The Battle of Puebla on May 5th 1862. Mexico’s Independence occurred about forty years prior around September 27, 1821.
The celebration happens every year in the area that this battle occurred and when it was noticed in the United States it began in California. It was noted more for pride in our culture, heritage, and the strength of the people that fought. The pride, heritage, and strength for the people or La Raza has carried on so in that sense we celebrate for the right reason but not for our Independence Day. So in the end just remember, don’t be a pendejo. If you don’t know what a pendejo is it can stand for a lot of slang but it is mostly used to label one as a dumbass. Happy Cinco de Mayo!Post Views: 274
By Ricardo — 7 years ago
Hello folks and here’s one more post for Tech Thursday! While searching the net for some awesome and interesting topics for you I found something that may assist you in every day cell phone use and another that is just plain creepy yet fun. So let’s start with the iPhone 4 and lower. By now you have all seen the commercials for Siri, the assistant that comes built into the new iPhone 4S. Siri answers many questions and can help with making calls, email, text messages, set appointments, and much much more. Apple has already made it clear that Siri will be an exclusive feature to the iPhone 4S so the rest of us are left to drool with envy. What’s good is that there is a way to simulate what Siri does.
Out of all the apps I found, I felt that the best was Vlingo and Dragon Dictation. Although I’ve used both and if I had to choose just one I’d go with Vlingo. Don’t get me wrong, Dragon Diction is awesome and it’s pretty accurate but once you speak and the text is written out for you there is still the pain of having to copy and paste into a text message field or status update. With Vlingo you can say something like, “Text Rebecca, message, What should we have for dinner tonight?” Vlingo will then transfer everything you’ve said into a text message and open your native texting client leaving you with one thing to do; press the send button. The same goes for status updates on Facebook and Twitter. You simply speak what you want and off it goes. It’s not the same as Siri but it’s close enough. There are some hackers who have found a way to port Siri to older iPhones, but I recommend staying away from it completely. Not only is it illegal but it can seriously destroy your iPhone.
Let’s now put Siri aside for a moment and look at something creepy yet fun. We’ve all seen movies that are based in the future where people have barcodes that holds information on person right? Well, what if you could generate your own barcode? A site called, “Barcode Yourself” is out there and you can do just that. It gives an explanation on how it works but I’ll let you go through that yourself. Once you get started you will be asked your age, sex, location, height, and weight. There might be a couple more questions but once you are finished a barcode will be generated with the information you gave for yourself. It’s kind of creepy to think that this could actually happen but for now it’s all in good fun. After finishing your barcode you can print it, promote it, or save it for future use. You can even tattoo yourself if you felt so inclined. I attached mine to this post as an example and make sure to check it out. Also, don’t forget to take a peek at Vlingo and Dragon Dictation with the links provided below. Happy Barcoding and cheers!Post Views: 356
By Ricardo — 12 months ago
“To walk among heroes”
Guest blog post –
Written by –
Billy Short – Technical Trainer with RPSS
It was the last class of my training assignment for a PSAP in Louisiana. The training part of my class was over, so I broke into my post class “appreciation speech.” Since becoming a technical trainer for 911 dispatchers, my eyes had been opened to things that I guess, I had always taken for granted. I shared with the class how that I, as a citizen, truly appreciated the work that dispatchers perform. I had come to realize that most dispatchers were never truly recognized, or honestly appreciated for their work. I shared with them how that I had come to believe that they were the “first”, first responders. I had witnessed many community organizations and churches having appreciation events for other First Responder heroes, but I noticed that the members of the dispatch teams were never given a seat at that table of honor.
I shared how that now, I somewhat understood the roller coaster of emotion that a 911 calltaker could be on, simply by answering the next ringing telephone. I knew that one minute they would be able to feel their blood pressure rise in aggravation to a caller wondering when the electrical power would be restored to their neighborhood, or a caller wanting the phone number to the local tax office. To answering the next call and experiencing the desperate cries of a mother that had just pulled the lifeless body of her toddler from a swimming pool. I shared with the class my appreciation for their professionalism when taking a call from someone who just seemed to be having a difficult day, and needing to complain to someone, to the next call from someone that is having the absolute worse day of their life because their mate of 52 years was lying in the floor unresponsive.
I thanked them for doing the often-thankless job of giving CPR instructions over the phone until EMS arrived at the scene. I thanked them for trying to comfort a scared child, who left alone in the house, hears a scary noise outside. I tried my best to express my love, admiration, and appreciation for the job that they do, day in, day out, around the clock, and through the holidays. I also extended to them my friendship. Even though it would probably be limited to social media, or text messaging. I told them that if they ever needed someone to listen, someone to pray for them, someone to talk to, that I would be willing to be that guy.
I ended my speech with another, heart-felt “Thank You!” After the group began to file out of the room, one guy, kind of hung back a little. I could tell that my “speech” was having some sort of emotional effect on him. When the room emptied, this hulk of a dispatcher walked up to me, with tears now beginning to roll down his face, he asked if he could give me a hug. Of course, I obliged, and bear hugged him right back. With a soft voice he began to thank me. He simply stated that the job had begun to get to him, and that he didn’t know if he could keep going on. But that my speech had reminded him that it wasn’t a job that he performed. It was his calling! He told me that he was fired up and ready to get back out onto the floor and be the professional, the call-taker, the first responder that he was called to be. By this time, tears were in my eyes. I thanked him for sharing part of his story with me. And I thanked God for the little part that I had played in this First Responder Hero’s life calling!
Through social media, I found out a few months after that day, that my dispatcher friend had gotten off work, went home, went to sleep, and never woke up again. I felt the tears coming again! That scene at the door of the training room played back over in my mind. I felt an unexplainable sense of loss. That may sound strange. I had only spent a few hours in a training class with him. I never knew his life story. I never knew his family. I never knew his favorite food or color. But in his death, I knew that the world had lost a hero. To some, he was just a voice on the other end of a phone line. To some, he was just somebody that answered phones for a living. For some, he was just an operator that would give out a phone number. But I can’t help but believe that there were countless people whose lives had been saved, broken hearts comforted, and fears calmed, by this straw haired colored man. I believe that there were firefighters and police officers, that were made heroes of situations because this dispatcher sent them on their way. I believe that the world was a better place, and a safer place because of a that faceless voice on the other end of a mic, or telephone. And I believe that a dispatch team, lost a brother, that could never quite be replaced. And to me, I am reminded that my job is more than a job. It is a calling. A calling to walk among heroes! A calling to play my part in the training of giants! I want to be the best trainer that I can be, so that heroes and giants can be the best dispatcher that they can be!Post Views: 1,280