Episode 134 of Within the Trenches features Caroline Burau, 12 year 9-1-1 dispatch veteran and author of Answering 911: Life in the hot seat and Tell me exactly what happened. In this episode Caroline talks about how she got into dispatching, 9-1-1 calls that stuck with her, her inspiration for writing and much more! I also make an announcement that I have been holding back for some time and it’s an amazing one. This episode is one you don’t want to miss so please listen and share. Below you will find some links to Caroline’s social media and website.
As always if you have any comments, questions or you would like to be a guest on the show send an email to firstname.lastname@example.org.
Episode topics –
- Caroline’s 9-1-1 story
- Early calls
- Writing, publishing, healing
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By Ricardo — 7 months ago
Ep 167 features Mary, Deputy Director with MACECOM out of Washington state. This episode is sponsored by the 911 Training Institute and supported by INdigital, a leader in Next-Gen Core Services. In this episode Mary talks about what is new at her dispatch center and informs our listeners of the upcoming Western Regional Conference in Tacoma, Washington. We also tackle the debate of “what is your emergency?” versus “where is your emergency?” It’s a debate that has been out there for some time but has been recently brought to the frontline with the launch of FOX’s new show, “9-1-1.” It’s an episode you don’t want to miss and for more information on the Western Regional Conference follow the links below.
Podcast Sponsor –
Western Regional Conference –
We are pleased to announce that there is an app now available to support the 2018 APCO Western Regional Conference. You will need to download the “eventbase” app from the appropriate app store. Links are available at http://free.eventbase.com/download or you can use the QR code below. After you launch the app, just search for APCO and select the APCO 2018 Western Regional Conference. You can also find it by date: March 27, 2018. This app will provide the information you need: schedule, speakers, vendors and exhibitors, map, hotels, and conference center. You may mark sessions as favorites for quick access or add them to your calendar so you don’t miss what is important to you. You may also search by speaker or track.
Conference registration – Early Bird Registration Discount extended to Jan. 13thRequests for local events or chapter mtgs should go to email@example.com
Episode topics –
Post Views: 721
- 5 year anniversary reflection
- What’s new at MACECOM?
- What’s happening at the Western Regional Conference?
- Highlighted speakers
- The Super Session
- Why is it important to attend a conference if you can?
By Ricardo — 5 years ago
In the beginning of February, Jabber Log reported on the violence and gang activity in West Michigan. The story, set in Grand Rapids, followed a former gang member named Cruz and Mario Alfaro, a youth advocate and gang specialist with the Hispanic Center of Western Michigan. In the audio portion of the article, Cruz talked about his experience in a gang and how after he escaped he suffered a near fatal shooting. Alfaro’s story explains his affiliations with gangs and how when he moved to Michigan from California he was compelled to help his community by joining the center and help prevent gang violence through their Supporting Our Leaders (SOL) program.
Two days after the publication of this story a major bust occurred in the neighboring city of Holland.
“Thirty-one accused Latin Kings members were indicted on federal charges ranging from racketeering, to conspiring, to distribute cocaine and marijuana, to various weapons violations,” reported 24 Hour News 8 staff. Ricardo Martinez, a co-worker of Alfaro’s and Youth Advocate and School Liaison for the Supporting Our Leaders (SOL) Program commented on the landmark bust by saying, “It’s a large blow to that gang organization and it is something that has been needed in the city of Holland for a long time.”
24 Hour News 8 staff spoke with Holland Department of Public Safety’s Captain Jack Dykstra and quoted him as saying, “The Latin Kings organization has been around for 20 years and we’re just very happy that it’s starting to come to a close.” Martinez on the other hand feels that the Latin Kings are not done yet. “Although many of the heads of the gang are behind bars, there is several in line waiting to take the reigns.” Martinez goes on to say that, “It’s just a matter of time before they regroup but between the local authorities, the community and organizations like mine, we can help prevent as much violence as possible.”Post Views: 185
By Ricardo — 6 years ago
The past week has been a busy one. I’ve been doing the usual with work, school and family but I also had the chance to attend the annual NENA conference in Lansing, MI. NENA is the National Emergency Number Association. Those within the world of public safety gather each year for Michigan’s chapter of NENA to share ideas, visit with vendors and attend helpful workshops. This was my first conference. Out of the three-day event I was able to attend on two different days. It felt good to sit among my co-workers and peers. The first day began with motivational speakers from our line of work. The stories were great but the best part of the morning was honoring one of our own from St. Joseph County Central Dispatch. This veteran of 9-1-1 was honored that morning for her 17 years of service in public safety. The emotion could be felt throughout the room as she made her way to the front to accept her award. Recently she has been battling cancer but despite her illness she displayed a smile and attitude that lit the room with joy. She received a standing ovation. Not one person sat until she made her way back to her seat. I felt honored to have been present during her moment of recognition.
The day went on with workshops but it wasn’t until the last day of the conference that I was fully engaged. Two specific workshops brought forth new ideas and understanding between different organizations. The first was entitled Media – Public Safety Relationship, given by Ashley Wioskowski of WWMT News Channel 3. First off, I have to applaud her for giving this talk. She was alone in a room full of public safety workers and when it comes to the media we don’t always mesh. Picture the feud between the police agencies in the movie Super Troopers. Can you picture it? Well, it’s not exactly like that but you get the picture. If you think about it, it’s rather sad. We have a similar goal when it comes to the public and that’s really what Wioskowski was talking about. She wanted to help us understand her side and explained that we need to find a way to bridge the gap. The workshop helped me understand the media side and although Wioskowski announced to the room that she was nervous, she was very professional and I was impressed.
Dee Wachele and her colleagues of “911 The Number To Know“, a national education campaign out of Indiana, presented the following workshop. It was done in two parts and the topic of discussion was based on public education of 9-1-1. This was very interesting because my training coordinator and I had recently spoken about this. You would be amazed at how many people have no idea what we actually do in dispatch or what to do when an emergency occurs. Now, as much as I want to explain everything that was said during this workshop, I’m going to wait. My reason for waiting is because I want to compare your answers with what I know to the next question I’m going to ask. So…if you were given the opportunity to attend a 9-1-1 Public Education workshop, what would you like to learn? It might sound like a stupid question but not many schools out there teach our children about 9-1-1. There might even be some parts of 9-1-1 that you yourself are unaware of. Make sure to comment on this post so we can generate some discussion. Thank you very much to Michigan’s chapter of NENA for holding this conference once again. A big thanks also goes out to Dee Wachele, and Ashley Wioskowski for the excellent workshops and to Lois of St. Joseph County Central Dispatch. You’re strength, warm smile, and years of service made me proud to do what I do every day.
(Below is a little something from Longmont, CO. to get the juices flowing on 9-1-1 Ed.)Post Views: 143