Episode 134 of Within the Trenches features Caroline Burau, 12 year 9-1-1 dispatch veteran and author of Answering 911: Life in the hot seat and Tell me exactly what happened. In this episode Caroline talks about how she got into dispatching, 9-1-1 calls that stuck with her, her inspiration for writing and much more! I also make an announcement that I have been holding back for some time and it’s an amazing one. This episode is one you don’t want to miss so please listen and share. Below you will find some links to Caroline’s social media and website.
As always if you have any comments, questions or you would like to be a guest on the show send an email to email@example.com.
Episode topics –
- Caroline’s 9-1-1 story
- Early calls
- Writing, publishing, healing
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By Ricardo — 6 years ago
The JCast on Jabber Log started out as a podcast that would cover a show featuring the AudioVillains. This show is full of humor, serious topics and adult content. It has gained many followers and currently the show is making a comeback with episode 27, which will be live on Spreaker. Since the inception of the JCast the podcast has added two shows and is growing fast.
The first show is Within the Trenches, which is based on the experience of being a 9-1-1 dispatcher. This show has exploded with my co-host Whitney and I spreading the word on what it is really like to answer the call. We play real 9-1-1 tapes, answer listener questions and we interview other dispatchers from around the United States and other countries. The show is currently making the rounds of 9-1-1 conferences and was recently at the Mini-C conference in Boca Raton Florida.
The next show is called the RandomCast. This show features random guests discussing random topics. Some episodes can be explicit and in order for you to know beforehand, each episode will start with a warning of the three A’s. This includes Adult Content, Adult Language and Awesomeness. Each episode lasts between 20-30 minutes but if we get on a good topic the episode will go longer.
I am very happy to say that each show is doing well. They are doing so well that there is even a storefront for Within the Trenches merchandise and campaigns going for official AudioVillains t-shirts and limited edition Within the Trenches tees. You can follow the links below for each item and remember that with each purchase the money goes to the funding of the shows found on the JCast of Jabber Log. Thank you very much for the support!
(click a picture to start the slideshow)Post Views: 296
By Ricardo — 7 years ago
The past week has been a busy one. I’ve been doing the usual with work, school and family but I also had the chance to attend the annual NENA conference in Lansing, MI. NENA is the National Emergency Number Association. Those within the world of public safety gather each year for Michigan’s chapter of NENA to share ideas, visit with vendors and attend helpful workshops. This was my first conference. Out of the three-day event I was able to attend on two different days. It felt good to sit among my co-workers and peers. The first day began with motivational speakers from our line of work. The stories were great but the best part of the morning was honoring one of our own from St. Joseph County Central Dispatch. This veteran of 9-1-1 was honored that morning for her 17 years of service in public safety. The emotion could be felt throughout the room as she made her way to the front to accept her award. Recently she has been battling cancer but despite her illness she displayed a smile and attitude that lit the room with joy. She received a standing ovation. Not one person sat until she made her way back to her seat. I felt honored to have been present during her moment of recognition.
The day went on with workshops but it wasn’t until the last day of the conference that I was fully engaged. Two specific workshops brought forth new ideas and understanding between different organizations. The first was entitled Media – Public Safety Relationship, given by Ashley Wioskowski of WWMT News Channel 3. First off, I have to applaud her for giving this talk. She was alone in a room full of public safety workers and when it comes to the media we don’t always mesh. Picture the feud between the police agencies in the movie Super Troopers. Can you picture it? Well, it’s not exactly like that but you get the picture. If you think about it, it’s rather sad. We have a similar goal when it comes to the public and that’s really what Wioskowski was talking about. She wanted to help us understand her side and explained that we need to find a way to bridge the gap. The workshop helped me understand the media side and although Wioskowski announced to the room that she was nervous, she was very professional and I was impressed.
Dee Wachele and her colleagues of “911 The Number To Know“, a national education campaign out of Indiana, presented the following workshop. It was done in two parts and the topic of discussion was based on public education of 9-1-1. This was very interesting because my training coordinator and I had recently spoken about this. You would be amazed at how many people have no idea what we actually do in dispatch or what to do when an emergency occurs. Now, as much as I want to explain everything that was said during this workshop, I’m going to wait. My reason for waiting is because I want to compare your answers with what I know to the next question I’m going to ask. So…if you were given the opportunity to attend a 9-1-1 Public Education workshop, what would you like to learn? It might sound like a stupid question but not many schools out there teach our children about 9-1-1. There might even be some parts of 9-1-1 that you yourself are unaware of. Make sure to comment on this post so we can generate some discussion. Thank you very much to Michigan’s chapter of NENA for holding this conference once again. A big thanks also goes out to Dee Wachele, and Ashley Wioskowski for the excellent workshops and to Lois of St. Joseph County Central Dispatch. You’re strength, warm smile, and years of service made me proud to do what I do every day.
(Below is a little something from Longmont, CO. to get the juices flowing on 9-1-1 Ed.)Post Views: 267
By Ricardo — 5 years ago
Good morning everyone! I’m writing to share something new I’m working on. Yes, I know. I’m always working on something and as you know, I dig 9-1-1. The people that do this job are hard working and amazing! It’s not a job that anyone can do. It takes a specific person to take the crap that comes from the hot seat. I answered the call for just over 13 years and loved it. In that time I received a few t-shirts that made me proud of what I did in dispatch. The only problem with them was that they were the same “general” dispatch t-shirt. I always wanted to get a shirt that was not only cool but captured dispatch humor. So I decided to make my own.
I have been floating the idea for some time and I have sold some t-shirts through Teespring but I let it go. Well, now I’m back and the first major shirt I put on Teespring has exploded. The campaign has only 12 hours left but I have added a few more t-shirts for 9-1-1 professionals and anyone who would like to purchase one. They are $16 each and my hope is to add a little touch of awesome to a profession that is superb. Check out the images below and follow the links to purchase one. If you have any questions you can send an email to firstname.lastname@example.org.Post Views: 368