Ep 149 features Jen, a telecommunicator out of an agency in Illinois. In this episode Jen tells her 9-1-1 story, shares some calls and stressors of the job, along with some educational points for those calling 9-1-1 on a cell phone and how cell phones can still be used to dial 9-1-1 even when there is no service.
This is a must listen so please check it out and share. As always if you have any questions, comments or you would like to be a guest on the show send an email to email@example.com.
Episode topics –
- Jen’s 9-1-1 story
- 9-1-1 prank
- Kids playing on the phone and how to avoid it on a cell phone
- Always know where you are
- And more
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By Ricardo — 8 years ago
How smart are kids these days? I would say, judging from my 7 year old, that kids are very smart. I’m sure my parents said the same thing when I was younger and I’m sure I thought I was awesome but now I’m the adult and I’m paying for it. My 7 year old Logan comes up with some interesting thoughts and concepts. There are times where I have to have him repeat it because it’s so out there, yet logical, that it takes me a moment to wrap my brain around it. He’s does great in math and he reads a grade level higher than others in school. I can’t even spell anything out in adult conversation because he’s already putting it together. It’s crazy how fast he picks things up.
One evening my wife and I were making Spagetti for dinner and he was saying that he did not want any cheese because he doesn’t like square cheese. I laughed at him and said,
“Buddy, you love cheese.”
“Yeah, but not square cheese.”
“Well, mom is shredding it up right now so it’s no longer a square.”
“The shredded pieces are the shape of a rectangle so it’s still somewhat of a square.”
I froze and I felt my face get hot. I looked at my wife as she tried her hardest to hold back from laughing.
“He got you there Rich.”
What else could I say? He got me and all I could do was laugh and think, “Crap! This kid is too smart for his own good.”
He’s clever and blows my mind at times. He also listens way more than I realize. I mean, we as adults speak in front of our kids and either use codes or spell things out in order to converse without them knowing what exactly is going on. It’s not until they repeat something you’ve said that you realize your kid has been paying attention the whole time. For example, Logan and I had gone to the store and a song came on the radio where the female lead singer was screaming into the mic.
“Dad, are you sure that’s a girl?”
“Yeah buddy, I saw this band live and they’re all girls.”
“Wow, they’re awesome!”
“Heck yeah! I wonder how they can scream like that without hurting their throats?”
“Well dad…I guess they just put their back into it.”
I busted up laughing. Once again he got me. I always say, “Put your back into it”, and I don’t ever think he’s paying that much attention to what I say but when he repeated it without skipping a beat it cracked me up. Kids are pretty clever and when they read it makes it harder to hide certain things. Another example of how smart kids are comes from a conversation between my wife and our son.
“Logan, can you bring me my vitamins?”
“Yeah, I’ll open it and bring it to you.”
“I don’t think you can open it Logan. It’s child-proof.”
Logan opens the bottle and brings it to his mom.
“Logan, how’d you do that?”
“Mom, it’s only child-proof for kids who can’t read. See, it tells you how to open it on the bottle.”
How true is this? I mean, seriously? The only reason stuff is child-proof is because at a young age kids have not yet learned to read. The directions are right out in the open for adults because we can read. See…kids are a lot smarter than us. They learn new and advanced subjects a lot earlier than we did because kids absorb things like a sponge. It’s amazing how much information they take in and distribute and they are doing this without the burden of every day life. I think they could take over the world if we let them. The only reason we stay in power is because we’re bigger. So, how many of you have dealt with a similar situation? How many of you see yourself in your kids when their doing something clever. I know I’ve seen myself many times through my son. He is in fact a version of myself at that age, but he’s evolving and surpassing me. It’s definitely a sight and something great to experience.Post Views: 639
By Ricardo — 7 years ago
Hello folks and welcome to another episode of the JCast featuring the AudioVillains. This week we recorded a block of episodes just in case we were unable to make this week. Episode 3 contains good laughs, interesting stories and random notes. There are some pops and heavy breathing but once we get better mics for everyone, that will be the thing of the past. It’s actually rather minimal but you’ll be laughing at so much other stuff that you won’t even notice it. If you have any requests for topics or music or people we should interview, make sure to hit us up by emailing firstname.lastname@example.org. Have a good one and make sure to listen and share!Post Views: 489
By Ricardo — 2 years ago
In any field of work you are always learning something new. This is even more true when it comes to being a 9-1-1 dispatcher. It’s one of the things that pulled me in when I first started back in 2001. I’m one of those people who get bored very easily. For example, if I’m reading an article it has to draw me in during the first paragraph or I am on to the next one. Naturally, work is the same way. So when I first started, the thought of helping others and coming into a job that wasn’t going to be the same everyday appealed to me.
My training at the beginning was minimal at best. I watched my trainer take a 9-1-1 call and then it was my turn. I was floored and thought he was joking but he was dead serious. Luckily, my first 9-1-1 call was an accident. I mean, the person who called, called on accident. It wasn’t a vehicle accident. From there I took a beginner 40-hour training course. We learned a lot, but it wasn’t focused on suicidal callers or active shooters, hell it wasn’t even on stress management and in reality, what the hell was stress management? It wasn’t a topic that I remember being mentioned when I first started.
You learn as you go and sometimes that is the best training. Nothing is the same, well, except for the call types, but one can almost guarantee that even though the call type is the same, the situation will be completely different. Again, you learn something new every day. As you continue to work you continue to train, but focused training is needed. It wasn’t until I started working for a much larger agency that I was able to experience focused training. It was then that I learned how to handle workplace negativity, leadership, stress management, active shooters and suicidal callers.
The classes were few and far between during my last 8 years in dispatch but it made me a better dispatcher. It provided the tools I needed to stay at the top of my game. If you can, I recommend seeking out training courses that will help you throughout your career. I know it seems easier said than done. I know that not all of you or your agencies can send you to any class you want because of money or being short staffed but you can search the Internet for different types of training or courses that offer premium content at an affordable price. Had I thought about it back when I was dispatching I would have taken more training courses.
One of the things I want to start doing to sharing information on training companies out there that focus on the topics that I have mentioned in this article. The first is Kim Turner, LLC. Kim is the current Communications Manager at San Bernardino out of California. She lives and breathes dispatch. She has worked on both sides of the radio and her team of elite trainers bring a new look at dispatch training for the next generation of 9-1-1. It is important to continue learning in the field of 9-1-1 dispatch. It has evolved from being a dispatcher to an emergency communications specialist.
For more information on continuing education with Kim Turner, LLC please visit the links below along with some descriptions on courses this company offers.
Dispatch Active Shooter Situations is a dynamic training class and the only one of its kind that blends the role of dispatchers in communications with the perspective of field personnel responding to the incident. This class explores the role of tactical communications to better prepare dispatchers to handle phone calls, manage radio traffic, and coordinate responding resources, as well as a resiliency component to help them after handling the traumatic incident. Facilitated by a SWAT Team Leader and Tactical Dispatch Team Leader this course sets the standard for dispatch operations.
Police and fire dispatchers handle various types of critical incidents. Natural disasters, criminal, and non-criminal incidents of a high priority can have dramatic impacts on dispatch operations. This class examines different critical incidents and the working partnerships between dispatchers and field-responders to best optimize response and handling of these events. What sets us apart is our ability to bridge the gap between the field and dispatch.
Stress Management for Supervisors and Managers
Communication supervisors and managers experience stress like their front-line employees. However, their stressors are uniquely related to their position as a leader. This is the only class in California specifically designed to equip supervisors and managers with leadership tools to resolve personnel conflict and develop resiliency for themselves and their employees.
Trauma Exposure and Management
The chronic stress of being exposed to traumatic incidents can have a heavy toll on the work performance and personal health of public-safety dispatchers. This class dives deeper into the psychology of trauma to give dispatchers a better understanding and help them become resilient, both individually and as an organization.Post Views: 292