Ep 149 features Jen, a telecommunicator out of an agency in Illinois. In this episode Jen tells her 9-1-1 story, shares some calls and stressors of the job, along with some educational points for those calling 9-1-1 on a cell phone and how cell phones can still be used to dial 9-1-1 even when there is no service.
This is a must listen so please check it out and share. As always if you have any questions, comments or you would like to be a guest on the show send an email to email@example.com.
Episode topics –
- Jen’s 9-1-1 story
- 9-1-1 prank
- Kids playing on the phone and how to avoid it on a cell phone
- Always know where you are
- And more
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By Ricardo — 3 years ago
A Guest Blog Post By:
This morning I woke up as my husband was getting ready to head into work. Today is his normal day off, yet he is going in to work some overtime and to lead the range training for the other officers. I saw his range uniform laying there. He got dressed, I gave him a kiss, told him his butt looked good in those pants and off he went. I proceeded to start laundry, and I see his uniform needs washed. I broke down. Why? I can’t tell you exactly why it was that moment that sent me into tears, all I know is that, that moment sparked a million thoughts running rampant through my head.
What if this is the last time I wash this uniform? What if I get “the call”? What if something bad happens?
Then my mind turns to hate; Why don’t all these idiots understand? Why are they killing MY family? If I had it my way, I’d just… and I stopped myself. Hate is powerful, and in a matter of seconds, I had so much rage inside of me against these Officer Murdering Cowards. (Okay, maybe there’s still a little bit) I should not give these monsters that satisfaction.
Back to more questions that run through my head as I’m in tears. Why does he do it? Wait… HOW does he do it? You can ask any officer WHY they do their job, and you will likely get a very politically correct answer of, “to serve my community” which for most is VERY true. However, “WHY” is a very loaded word…
Why?- I can’t speak for every officer’s “why”, or even my husbands, but what I can tell you is how I interpret my husband’s “why” from what I’ve seen, so I’m going to throw out a few scenarios of what I think drives my husband to be a Police Officer.
First off, children. There is no doubt that helping children is a driving force behind my husbands service to our community. Example: I receive a phone call from him, “Babe, do we have any of the boys old gloves, hats, scarves that don’t fit them anymore and are still in good shape?” Me, “Yah.” Him, “Could you run them into the PD now?” Me, wondering, but without question, I take them in. He thanks me, gives me a kiss and goes back inside. He returns home that night to explain that he had a woman who was caught stealing gloves and hats from a local store. She was stealing them for her children, because it was cold outside and she did not have the means to afford them. So he gave the bag full of hats, gloves and scarfs, to this woman for her children. A selfless act of kindness and support in what is possibly this woman’s worst day. All for the children.There is a distinct difference in his facial expressions when he returns home on a day that he has had to handle any case where children are being mistreated. Children that are beaten, children that are sleeping in homes full of cockroaches, and the only bed they have is a rug on the floor. It kills him to see this, knowing that this is a reality for some children.
Another reason, to help others. A couple months back, and some of you Marshalltown people will remember these people, there was a group of 3 “train hoppers” traveling through Marshalltown. They had two dogs with them, and no where to stay. One of their dogs was hit by a car. My husband, in his squad, picked up the dog, took it to the vet, contacted a local rescue personally, that paid the bill for the dog’s treatment. A few days later, these 3 individuals had to spend some time in jail. My husband arranged for placement for the dogs, while the individuals were in jail. Once released, he took these people dog treats, and dog food, before they left town. It turns out these people ended up causing a lot of trouble in town after my husband’s kindness towards them, however, he did not doubt his help for them.
Another that will sit with me for a long time; mostly because it scared me & I told him he should no longer do that. After a long shift at work my husband returned home, slept then got up early to go help a fellow officer on a home project. While returning home from said project, my husband drove past the jail. He saw an individual that he had arrested the night before walking on the highway, headed towards town, after being released in the morning. My husband, the arresting officer of this man, the man who took this individual to jail, stopped and offered this guy a ride back to town. The individual got into the car, not realizing it was the officer that had arrested him at first, thanked my husband for picking him up, then looked over… silence. Followed by a “holy crap, your the officer. Wow, Thank You SO MUCH! That is so amazing, I can’t believe”…. and so on.
So to answer my own question of why. That is “WHY.” To help people to help children, despite their background, their color of skin, their age, their looks, their lifestyle.
Now, onto the hard part, HOW?? I struggle with this, because I can guarantee you, that I absolutely could not be a police officer. There is just no way. I do not have the ability to keep my calm and cool in situations that they deal with.
How do they day after day, experience people at their worst moments, and return home at night to their families and say, “Oh work was good.” ?
How do they go to a job where they know that there are people out there that want to murder them, because they wear a uniform?
How do they miss endless holidays, birthdays, family gatherings etc. all to put on a uniform that is all too often met with hate.
How do they, get spit at, hit, screamed at, called names, and stand their ground without yelling back, without screaming back, without holding a grudge?
How do they face evil daily, and get up early to go in and work extra shifts on their day off?
I don’t have the answer. I simply do not understand, how. I can tell you that if you ask my husband his answer will likely be a very downplayed response like, “Oh, it’s just part of the job. Not that big of a deal. Ya get used to it and don’t take it personally.” Again, I can’t explain how, and I assume most officers do not want us to know, how, because their version of “how” is too intense for us to handle.
I do know that being an Officer’s wife has changed me. Any Officer’s spouse that tells you otherwise is lying. It’s not a bad change, but a “new normal.” What is normal for your family on your husband of wives day off, differs slightly for my family. Before I knew my husband, I never had a strong tie to law enforcement, I knew a few officers and I respected them, but was still pissed at them when I got a speeding ticket….or 5. I met my husband, I still had a very misconstrued view of how they do their jobs. After awhile I learned, that what I had thought, from all of my years of experience watching Law & Order, was well, all wrong. I’m sure I asked a million questions that my husband thought were annoying, but he answered them. After awhile you stop asking. You realize that, the last thing they want to do is answer a million questions about work when they are finally home from work and able to relax. So you learn to ask the simple, “How was work?” get the typical, “Oh it was good” and then move on. No details needed. My husband needs to know that home is the place where he doesn’t have to relive the evil, tragedy, and anger that he see’s while at work. As an Officers spouse you will also experience a new “normal.” Suddenly people you barely know or talk to, believe that you are now their personal police person. If I had a quarter for everytime someone asked me a police related question, well my husband wouldn’t need to be a cop anymore. Or people that automatically think it’s okay for them to tell you what they think about your spouse. My personal favorite, An individual I work with, and was meeting for the first time, asked what my spouse did. I hesitantly responded, “He’s a Police Officer.” She explained her son had been into some trouble. I changed the subject. I return to work the next day and first words out of her mouth, “Oh I asked my son about your husband. My son says your husband is a real dick!” (Now most wives, may walk away, try to downplay it, or give some nice politically correct reason…I’m not so good at that, and at this time I had been working for 20 hours already and had 10 more to go, so…) My response, “Well then your son must be a real piece of shit! Cause my husband is only a dick if ya really earn it!” Needless to say, she didn’t have much of a response. This is an example, of how your life changes as the spouse of an Officer. People think this is okay, they think they have to tell you. Luckily all of us spouses are stronger than anyone knows and we get used to this banter and with time, (I’m still working on it) you learn to ignore it.
I don’t want people to think that their job is completely unappreciated, it isn’t. There are most definitely people that do support them. All sorts of people in our community have shown an outpouring of support to our officers in these past few weeks. Simply telling an Officer, Thank-You, may be the one and only positive experience they have that day. I can tell you that all of our Officers are hurting right now, not just in Marshalltown, but Nation wide. Some cover the hurt with strength and attitude, some with laughter and smiles others do not cover it, but meet it with anger and resent while trying to maintain a professional demeanor and appearance. So remember that when you see an Officer and they don’t have a smile on their face, or they aren’t dancing in the street with people. Their family, their co-workers, their brothers and sisters are being hunted & murdered, and they don’t know if at any second, they are next.
So be compassionate, listen, and show your support.
Time for me to put that uniform into the dryer. This is a load of laundry that I will never forget. I only hope, that I get the honor of washing that uniform for many, many years to come.Post Views: 497
By Ricardo — 7 years ago
For 28 years the city of Zeeland, within western Michigan, has held its annual Pumpkinfest. According to the official brochure, “this family-friendly event has featured a plethora of fall activities, parades, music and more.” One such musical event was held at Vitale’s of Zeeland.
A traditional restaurant, as stated by their web site, “carries on the great dining that has become synonymous with the Vitale name.” Jabber Log was on-hand to witness the busy crowd both inside and out for the event. For more information on Pumpkinfest and Vitale’s of Zeeland, follow the links below.
Music Performers –
Domestic Problems | FacebookPost Views: 446
By Ricardo — 1 year ago
In any field of work you are always learning something new. This is even more true when it comes to being a 9-1-1 dispatcher. It’s one of the things that pulled me in when I first started back in 2001. I’m one of those people who get bored very easily. For example, if I’m reading an article it has to draw me in during the first paragraph or I am on to the next one. Naturally, work is the same way. So when I first started, the thought of helping others and coming into a job that wasn’t going to be the same everyday appealed to me.
My training at the beginning was minimal at best. I watched my trainer take a 9-1-1 call and then it was my turn. I was floored and thought he was joking but he was dead serious. Luckily, my first 9-1-1 call was an accident. I mean, the person who called, called on accident. It wasn’t a vehicle accident. From there I took a beginner 40-hour training course. We learned a lot, but it wasn’t focused on suicidal callers or active shooters, hell it wasn’t even on stress management and in reality, what the hell was stress management? It wasn’t a topic that I remember being mentioned when I first started.
You learn as you go and sometimes that is the best training. Nothing is the same, well, except for the call types, but one can almost guarantee that even though the call type is the same, the situation will be completely different. Again, you learn something new every day. As you continue to work you continue to train, but focused training is needed. It wasn’t until I started working for a much larger agency that I was able to experience focused training. It was then that I learned how to handle workplace negativity, leadership, stress management, active shooters and suicidal callers.
The classes were few and far between during my last 8 years in dispatch but it made me a better dispatcher. It provided the tools I needed to stay at the top of my game. If you can, I recommend seeking out training courses that will help you throughout your career. I know it seems easier said than done. I know that not all of you or your agencies can send you to any class you want because of money or being short staffed but you can search the Internet for different types of training or courses that offer premium content at an affordable price. Had I thought about it back when I was dispatching I would have taken more training courses.
One of the things I want to start doing to sharing information on training companies out there that focus on the topics that I have mentioned in this article. The first is Kim Turner, LLC. Kim is the current Communications Manager at San Bernardino out of California. She lives and breathes dispatch. She has worked on both sides of the radio and her team of elite trainers bring a new look at dispatch training for the next generation of 9-1-1. It is important to continue learning in the field of 9-1-1 dispatch. It has evolved from being a dispatcher to an emergency communications specialist.
For more information on continuing education with Kim Turner, LLC please visit the links below along with some descriptions on courses this company offers.
Dispatch Active Shooter Situations is a dynamic training class and the only one of its kind that blends the role of dispatchers in communications with the perspective of field personnel responding to the incident. This class explores the role of tactical communications to better prepare dispatchers to handle phone calls, manage radio traffic, and coordinate responding resources, as well as a resiliency component to help them after handling the traumatic incident. Facilitated by a SWAT Team Leader and Tactical Dispatch Team Leader this course sets the standard for dispatch operations.
Police and fire dispatchers handle various types of critical incidents. Natural disasters, criminal, and non-criminal incidents of a high priority can have dramatic impacts on dispatch operations. This class examines different critical incidents and the working partnerships between dispatchers and field-responders to best optimize response and handling of these events. What sets us apart is our ability to bridge the gap between the field and dispatch.
Stress Management for Supervisors and Managers
Communication supervisors and managers experience stress like their front-line employees. However, their stressors are uniquely related to their position as a leader. This is the only class in California specifically designed to equip supervisors and managers with leadership tools to resolve personnel conflict and develop resiliency for themselves and their employees.
Trauma Exposure and Management
The chronic stress of being exposed to traumatic incidents can have a heavy toll on the work performance and personal health of public-safety dispatchers. This class dives deeper into the psychology of trauma to give dispatchers a better understanding and help them become resilient, both individually and as an organization.Post Views: 268