Episode 150 features Don, a Dispatch Manager at Sonoma County SO and Lee Ann, Dispatch Manager with Marin County SO out of California. In this episode we follow the 9-1-1 stories of Don and Lee Ann from the beginning to present day. We talk about the calls that stick with a person and those that can make or break ones career. This episode was recorded live at the National NENA conference in San Antonio, Texas and is a must listen.
As always if you have any comments, questions or you would like to be a guest on the show send an email to email@example.com.
Episode topics –
- Don’s 9-1-1 story
- Lee Ann’s 9-1-1 story
- 9-1-1 calls that stick
- 9-1-1 calls that make or break a career
- Don’s life size pic of Rob
- And more
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By Ricardo — 12 months ago
Ep 155 features Dee, a dispatcher out of the city of Rockport, Texas. In this episode Dee shares her 9-1-1 story as well as what it was like to work in dispatch during Hurricane Harvey. Rockport was ground zero for this hurricane and her story is an amazing one. From the city running out of resources to no cell service for weeks, Dee, along with her crew and those on the road worked hard. But what if you have to tell someone no to a request for help? In dispatch you don’t tell people no but in this situation…there is no other option.
This is a must listen. To Dee, her crew, those out on the road and the TERT team that came out to assist, thank you for what you do and thank you for sharing this story. As always, if you have any comments, questions or you would like to be a guest on the show send an email to firstname.lastname@example.org.
CNN Report on Hurricane Harvey
Episode topics –
Post Views: 866
- Dee’s 9-1-1 story
- Hurricane Harvey
By Ricardo — 7 years ago
Everyone has a fear of something. Some people fear water, some fear flying, some fear clowns (i don’t like them), and some fear spiders. Now, I’m not exactly afraid of spiders but if they catch me off guard you better believe I’m going to destroy it. This story is from several years ago when I lived in Florida. For some reason the insects and creepy crawlies are huge over there! I’m not kidding here. They seem to be mutated or something. It’s no wonder the elderly flee to Florida. Whatever is in the water it helps the elderly live for many years and the insects and such grow large enough to really scare the shit out of someone.
So several years ago my now wife and I were getting ready for bed and I went to use the bathroom. I did my business and sat in deep thought. As I sat thinking about whatever the hell it was I was thinking about, I saw something move to the left of me. When I turned I saw a huge ass wolf spider. This thing was pissed for some reason and I only say this because of how it looked. Do you remember Thing from the Addams Family? If not, it was the freaky hand that was always moving around and causing havoc. The spider moved up and down like Thing and as if it was prepping itself to jump. I stared at it for a moment and then jumped up and ran my ass out of the bathroom. Um…oh yeah and if you’re wondering, I did wipe so quit thinking about it. Anyway, I was freaked out over the huge ass spider so I went to get some reinforcements.
During that time I had a calico cat named “Lico”. I figured that if anyone could destroy it, and it be fun to watch, it would be Lico. I picked up my cat and went to the doorway of the bathroom. Lico immediately spotted the spider and was hissing at it. I let her go and she jumped toward it. I swear to all that is holy that this spider was the Neo of spiders. As Lico made her jump the spider jumped out of the way. I saw this shit in slow motion and my jaw dropped. Lico’s ass fell into the tub and hissed but ran right out of the bathroom. I stared at the spider and it stared back. It took off but was on the wall climbing up and toward me. I knew it was pissed and I split to get something to destroy it with. Out of everything I could have used my dumb ass decided to put two tube socks together and stretch it out so that it would have a ball at the end and I could swing it around like a Mace.
I went back to the bathroom and looked around but I couldn’t see it. I looked up and there it was chilling over the doorway. I about pooed myself and began swinging wildly. After several hits I figured I got it but when I looked in the spider had moved and fled into a vent that had been left open. I couldn’t breathe, mostly because I have asthma and the battle winded me, but I felt that I made my point and maybe it would stay gone. A week later the jerk showed it’s face again! I was sitting on my brothers bed watching the Simpsons when I felt something brush up against my hand. I looked down and there it was next to me. I freaked out and before it could jump I punched the shit out of it. It exploded when my fist made contact and its insides splattered me. I won and I was happy as hell but then I thought,
“Damn! What if this poor fool was just trying to say hello? Salutations or some crap like that?”
Oh well, it was not Charlotte so I handled it. In the end it was smart and fast but not fast enough. Let this be a warning to all of you wolf spiders who might be reading this entry. Don’t mess with me! I’m a Mexican, not a Mexican’t!Post Views: 294
By Ricardo — 3 years ago
For over 13 years I answered the call of those who needed help. I have listened to couples yell and swear at each other over the phone while their kids cried in the background, the heavy breathes of someone terrified that they will be found while hiding from an intruder and the sound of mourning as a loved one has taken their last breath. I have also listened to a frantic father as his wife gave birth to their child, the tears of joy as the Heimlich instructions I gave helped a mother dislodge hard candy from her child’s throat, and the feeling of satisfaction from talking down a suicidal subject. I have also sat on the radio while an officer yelled out, “SHOTS FIRED, OFFICER HIT” while my team and I sat in horror, speechless and listening to voices to figure out who was shot. I’ve listened to an officer call for back up while out with a known felon and stared at the monitor in slow motion as backup made their way to assist their brother in blue. I have also cracked jokes with fellow dispatchers and officers during a shift on situations and topics that only we would understand.
I have taken every call that you can think of and worked almost every emergency situation and I survived. I have to thank my co-workers and all those in the field throughout Allegan County, MI for helping me. We worked like a well oiled machine and I will always be grateful to you. Throughout the years we shared our knowledge and triumphed on nights that felt like they would never end and were impossible to handle. It was through that shared knowledge that made us great. Towards the end of my dispatch career I took this idea of shared knowledge and decided to venture out. I attended my first NENA conference in 2012 not knowing what to expect. I was under the assumption that this would be one long week of classes where I would be bored out of my mind but I was wrong. I was hooked and grateful that I was given the opportunity to attend. A few years prior to the 2012 conference I hit the dispatch burn out stage. It was horrible. I was working an ungodly amount of overtime, I hardly saw my family and I was going to school full-time. I began working on a school project that lit my passion on fire and is the earliest version of the podcast I created, Within the Trenches. I also began to write about my experience in dispatch and after Michigan NENA my passion for 9-1-1 was on.
What solidified my passion at the conference was meeting people who did the same thing I did every day. I spoke to people who had taken similar calls and understood what it was like on the other side of the line. It’s something I can’t explain, you have to experience it. Now, some might say that their experience was dull and nothing like mine but my thought is that you have to put yourself out there. Jump out of your comfort zone and talk, learn and share your knowledge. The following year I had a popular blog where I shared my 9-1-1 experience and the beginning of my podcast. At the 2013 Michigan NENA conference I spoke for the first time about my dispatch story and the show. I also recorded a handful of episodes and from there I was jolted to the national conference in Charlotte, NC. I met so many people at the conference. I interviewed industry partners, dispatch directors and the unsung heroes of 9-1-1, dispatch. It was an amazing experience!
Recently, NENA and Friends of 911 started a scholarship that would send dispatchers to the national conference. I have been lucky enough to interview the dispatchers who were awarded the scholarship since the time it started. Later this month they will start up the registration process for the scholarship and it makes me wish I had had the opportunity to apply back when I was in dispatch but in the end I found my own way. Because of my experience with NENA, I want to create my own scholarship through the podcast. I have spoken to a few people within NENA to make this happen and they like the idea. This is not to take away from what they are doing, it is to add to what they are doing. With that said I am looking for sponsors to help make this happen. The scholarship will cover the conference registration, a one-day training course and a $500 travel stipend. The total value will be just under $2,000. Your sponsorship will get you advertising on the podcast as well as the blog and all of my social media outlets. The difference will be covered by merchandise sold through the podcast. Instructions on how dispatchers can register for this scholarship will be released in the next week. A link for two of the products are found below along with t-shirts coming soon. If you are interested in becoming a sponsor please email me at email@example.com. We can work together to sweeten the deal in return for your participation.
The Within the Trenches Podcast Scholarship is something I have thought about for a while and now I am going to make it a reality. Let’s help a 9-1-1 dispatcher out there attend this conference and experience something amazing. My ride started in Allegan and has continued through organizations like NENA and the company I work for, INdigital. I continue to do what I do because I believe everyone has a story to tell and by telling those stories we share knowledge.
Daughters of Dispatch – Nine One One Original 5X5 Vinyl Decal – Link
Sons of Dispatch – Nine One One Original 5X5 Vinyl Decal – LinkPost Views: 219