Ep 155 features Dee, a dispatcher out of the city of Rockport, Texas. In this episode Dee shares her 9-1-1 story as well as what it was like to work in dispatch during Hurricane Harvey. Rockport was ground zero for this hurricane and her story is an amazing one. From the city running out of resources to no cell service for weeks, Dee, along with her crew and those on the road worked hard. But what if you have to tell someone no to a request for help? In dispatch you don’t tell people no but in this situation…there is no other option.
This is a must listen. To Dee, her crew, those out on the road and the TERT team that came out to assist, thank you for what you do and thank you for sharing this story. As always, if you have any comments, questions or you would like to be a guest on the show send an email to firstname.lastname@example.org.
CNN Report on Hurricane Harvey
Episode topics –
- Dee’s 9-1-1 story
- Hurricane Harvey
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By Ricardo — 3 years ago
Welcome back to another episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. Today is September 15th, 2016 and there are only 5 days left until the ability to submit a public comment closes. The #IAM911 movement has raised all kinds of awareness on the issue of reclassification for Public Safety Telecommunicators (PSTs) from “clerical” to “protective”, but most of all the awareness of what PSTs go through on a day to day basis. The support from the Thin Gold Line, the public, those on the road, industry partners and those in Office has been amazing!
With that said, episode 117 has a special guest. In this episode I spoke with a former Public Safety Telecommunicator and currently the U.S. Representative for California’s 35th District, Congresswoman Norma Torres. This was a lot of fun to record. She shared stories from her time in dispatch up to her current position in Congress. She recently sent a letter to the Office of Management and Budget (OMB) in reference to their decision to reject the reclassification proposal started by APCO International. It was an honor to have her on the podcast and below you will find a link to the letter she sent to the OMB, her social media and links to where you can provide information to APCO International and NENA for public comment.
We only have 5 days left so let’s push it! Continue to share your stories and go to the websites below and submit your public comment. As always if you have any questions or you would like to be a guest on the show send an email to email@example.com.
Episode topics –
- #IAM911 Change.org petition – Not affiliated with the #IAM911 Movement
- Congresswoman Torres on how she got her start in dispatch
- Letter to OMB
- What if scenario if OMB rejects for a second time
- And more…
#IAM911 – Status UpdatePost Views: 386
By Ricardo — 8 months ago
On August 24th, 2016 I inserted myself into the battle for reclassification. I wanted to prove how different 9-1-1 dispatchers were from clerical workers and commercial dispatchers by sharing anonymous stories from the Thin Gold Line. You answered the call to action by sharing all over the world and with a mere glimpse into a call you opened the eyes of millions. You gave a raw look into dispatch like no one has ever done before. You changed the media, the general public, Industry Partners and those out in the field. You are a vital piece of public safety and you gained massive recognition. I am so proud of each and every one of you and honored to know so many of you.
A month after the movement was born, a companion called Project #IAM911 was launched revealing the faces that make up the movement. The intent was to humanize the voice within the trenches. Hundreds of dispatchers sent in pictures with #IAM911 on their hands and signs revealing who they are and that they are human. Imagine Listening followed as an extension to the podcast sharing the stories that have been submitted for the movement saying that, “Your worst day is our everyday.” The #IAM911 movement continues to grow, stories are posted daily and as we approach the 2nd anniversary, the day we let the world know who we are and what we do, the movement will continue with a segment in the form of #IAM911 #ThisIsMe.
What I am looking for this time is a picture of you in dispatch or in every day life. I want you to share a glimpse into your dispatch experience, good or bad. Give me your honest, raw, look at what it has been like for you. Pictures have been posted as examples. Just remember to use #IAM911 #ThisIsMe. If you would like to do a team photo and share a glimpse into a team experience then please use #IAM911 #ThisIsUs. Let’s continue to show the world who we are and what we do. Let’s show them that when they hurt, we hurt. We are human and this is us.
Here’s to the coming anniversary. #IAM911 #ThisIsMe #ThisIsUs
Please send your memes to the Facebook podcast inbox, Twitter DM, Instagram DM or email us at firstname.lastname@example.org. If you do not know how to create a meme you can send your image and experience and we will put it together and post it.Post Views: 7,561
By Ricardo — 1 year ago
Ep 164 features the co-founder of The Healthy Dispatcher, Adam Timm. In this episode Adam gives an overview of his history from 9-1-1 dispatcher to health and mental wellness advocate. He talks about the first ever 9-1-1 Training Summit held in Charlotte, North Carolina in partnership with the Denise Amber Lee Foundation. We also talk about resolutions for the new year and what we can do to avoid stress in the workplace.
This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to email@example.com.
Episode topics –
Post Views: 2,299
- The Healthy Dispatcher overview
- 9-1-1 Training Summit
- Avoiding stress in the workplace for the new year
- And more