Ep 157 features Tracy Eldridge, 9-1-1 Operations Lead for RapidSOS. This episode was recorded live at the 2017 IPSTA conference at the Crowne Plaza in Springfield, Illinois. In this episode Tracy shares her 9-1-1 dispatch story, her realization of having PTSD, dealing with it and her transition from the dispatch center to becoming an Industry Partner with RapidSOS. This is a must listen so please check it out and share.
If there are any questions for Tracy regarding her training or PTSD advice please email her at email@example.com.
As always if you have any comments, questions or you would like to be a guest on the show email firstname.lastname@example.org.
Sponsored by Dispatch In Depth Podcast by IAED
Mentioned in the podcast –
PTSD BUNKER GEAR FOR YOUR BRAIN
Episode topics –
- Tracy’s 9-1-1 story
- A call with Lexi
- Battling PTSD
- Dispatch Training
- A transition to RapidSOS
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By Ricardo — 8 years ago
What happens to our imagination when we get older? It seems that for most of us our imagination slips from what it used to be when we were children. Sure we can still come up with some good stuff but it doesn’t match our child like imagination. Think about this; if you could have two super powers what would they be? You could have the ability to fly, invisibility, or the speed of light. Having two super powers would be awesome but when we think about what two we would want there is no quick and straight answer. As an adult we begin to think about all the pros and cons followed by going back and forth between different powers. If you were to ask your child he or she would probably get a huge smile on their face and tell you right away what they would want. Their explanation would be grand and you would be able to see the creativity and glow on their face.
Can you see it? That’s the kind of imagination I wish I had still. Listening to my son go all out with his imagination is overwhelming. And don’t get me wrong here. I don’t mean “overwhelming” as in I can’t take the rambling, I mean that it’s amazing how he thinks. It’s like watching your kid experience something for the first time. The way their eyes pop open with interest and excitement. It’s what we all used to have before the world and life took over our lives. Back when we were kids we didn’t have the worries of bills, our job, expenses, and drama. Back then we were free to imagine what we wanted without weighing the pros and cons. So how do we get our imagination back? Personally I turn to music or writing. It’s this that triggers my child like imagination. It’s not full proof but it’s just enough for me to accomplish what I’m trying to do. One song that helps me explore my imagination is “Lucy in the Sky with Diamonds” by The Beatles. Now I know you’re thinking about the hints of LSD within this song but it was actually based on a drawing of a girl that went to school with John Lennon’s son Julian. His son named the drawing, “Lucy in the sky with diamonds”. Had it not been for the imagination of Lennon’s son the song may have never been.
One’s imagination is something grand indeed. If only there was a way to keep it completely intact. For now I’m going to continue to use different methods to trigger my imagination. My children will delight me with their creative stories and thoughts and finally I will keep asking myself this question; if I could have two super powers, what would they be? How about you? What would you pick for yourself? Think about that for a while and comment to my post. If you need to take a trip to visit the imagination you once had make sure to check out the video I have provided. Besides writing and music, this video is a good way to get the job done.Post Views: 1,056
By Ricardo — 8 years ago
Lately I have been talking about the good and the bad of 911 dispatch. Today I would like to talk about the funny stuff that happens. This is the stuff that no one hears about unless you’re a co-worker or a friend who has heard or read our stories. I know I have written about a few already but here are some more to tickle your funny bone. When you think of 911 dispatch you think about emergency calls, police, ems, and the fire department. The majority of the calls we get on 911 are non-emergency. Most of the people who call on 911 with a non-emergency call will ask for the non-emergency number but we take their call on 911 either way. They are going to get us anyway so we take it. Those are the nice people. We also get calls from people who start yelling and swearing at us because they’re upset with their neighbors dog running in their yard and tell us to just get someone out there before they shoot it. These people are not nice and are ones that we talk to almost every other day.
The frequent callers are also the ones that make my job interesting and funny. I remember dealing with a couple who were always calling about their arguments. Every time the officers went out there they would end up clearing the address without anything being resolved. Now, it wasn’t because the officers didn’t do their jobs, it was because the couple kept saying that they were fine and didn’t need our help. Well, one day I took a call from them and I was speaking to the soon to be ex-husband who I will call Jake. The poor guy was upset because his wife, who I will call Emily, was fed up and ready to move out. Before I move on I want to make sure you understand that I’m not trying to be a jerk here. No domestic situation is ever funny but sometimes the information is misunderstood and you just have to go with the flow and laugh it off. I could hear Emily yelling in the background saying that all Jake cared about was their little girl. I figured she was talking about their daughter but I was wrong.
“Sir, are you ok?”
“Where is Emily at?”
“She’s at the house and I’m at the end of the driveway with our little girl waiting for the officer.”
“Ok, so whose all involved? It’s you, Emily, and…”
“Our little girl. She’s so upset.”
“Yeah? How old is she?”
“She’s almost 5 years old sir.”
“Yeah! You just wait until the officers get here! I’m outta here”, Emily yelled in the distance.
I started to hear a yelp or crying of some sort.
“Sir is that your daughter crying?”
“Yeah…you said you were with your little girl.”
“Oh…no she’s not my daughter. She’s my dog.”
EGG ON MY FACE! The whole time I thought this was the guys daughter and it was actually his dog. I could hear it yelping more and more and Jake began to sniffle as well. What else could I do or say?
“Sir are you ok?”
“Yes, but my little girl is upset and I’m getting upset as well.”
I took a deep breath and went for it.
“Well sir, the officers will be there soon. Just hold her and comfort her. Let her know it will be okay.”
“It’s ok honey. Everything will be alright.”
I couldn’t believe it worked. At first I wanted to hold up the phone so that I could chuckle. I mean, why would I tell the guy to comfort his dog? It seemed hilarious but it actually worked and Jake, as well as his dog, were able to calm down. Calls like this one can go either way. You can say something that will ultimately help or you can say something that will make you feel like a jerk. For example, I have taken calls where I…well, let me put it in dialog form. It will work better that way.
“Can you hear me? Hello, are you there?”
“Yes, I can hear you now. I think someone is trying to break into my house and my dad is at work.”
“Ok, where is your mom at?”
“Um…she died a few years ago.”
D’oh! This is the kind of conversation that sucks because you’re thrown off your game and you think for a moment that you just jacked up your call.
“I’m really sorry.”
“Oh it’s fine. You didn’t know she was dead. I do miss her though.”
So now the caller is thinking about her deceased mother instead of the person who is breaking into the house. Another example comes from a call that I posted where I thought I was speaking to a Carl and it turned out to be a Carol. Calls like this are very funny but it’s only afterward that you’re able to laugh. At the moment of FAIL there is no time to laugh. One can only apologize for the mistake and hope for the best. There are also calls where we speak to the disturbed. These are the calls that take good speaking skills and customer service. When you take a call from someone who hates you for no reason you have to take it like a professional. Let’s look at some dialog.
“911 where’s your emergency?”
“Hello? What’s your address?”
“You don’t need my address! You just need to listen!”
“Ok sir, take a deep breath.”
“I will take nothing! You need to copy down this number and call it! It’s a matter of national security man!”
I didn’t know what to think at first. The guy was calling from a pre-paid phone and had no GPS coordinates so there was no way for me to locate him.
“Yes sir, go ahead.”
He gave me the number and I could hear him huffing and puffing.
“Now! You need to call this number and tell them they are trying to hurt the President!”
“Sir, what number is this?”
“It’s to the Whitehouse man! You need to call them!” *click*
The guy hung up on me and I chuckled a little. He called a few more times and yelled at me like you wouldn’t believe. What else could I do but laugh after each call. Think of Sam Kinison yelling at you over and over for no reason and saying things that would make the devil blush. That was my night and when I finally got the chance I called the number.
“Whitehouse switchboard how may I direct your call?”
I was speechless…
“Hi…umm…I wasn’t expecting anyone to answer the line.”
“Well my name is Ricardo with 911 dispatch and there was a guy calling about…”
Before I could go any further the operator said the guys name.
“Yeah that’s him.”
“Oh yeah, we’ve taken several calls from that guy. He’s harmless.”
We shared a chuckle and hung up. I couldn’t believe that the guy actually called the Whitehouse with the stuff he was telling me. I got a few more calls from him over time but in the end he was able to get the help he needed. It’s the calls like the ones I have mentioned that make my job so interesting. I have dealt with every type of call you can think of. It takes thick skin, good customer service, and common sense to do what I do but the most important thing you need is a good sense of humor.Post Views: 1,144
By Ricardo — 7 years ago
Good afternoon folks! It has been quite some time since my last Diaper Wars post and I apologize for that. Since my last post my wife has pretty much taken the reigns on our cloth diaper adventure. She has taken up with a gang of cloth diaper moms for play dates and I believe there was a gangland battle at a playground with a gang of disposable diaper moms but I cannot disclose the result of this. Also I’m just joking but it would be funny to see right? Anyway, my wife is trying new types of cloth like FuzziBunz Elite, bumGenius Freetime, and GroVia AIO’s with their awesome prints. Although my personal preference has been with the new AIO’s, my wife and I still use prefolds for nighttime dryness.
So now that we’re somewhat caught up, my daughter Lola is a week or so away from being 10 months. She’s eating some solid foods and for all you parents out there, you know this makes changing diapers a bit different. You no longer have a baby who is pooing in a paste like form. Now you have a baby who is dropping solids. Um…yes, I realize I’m being gross and a little graphic but it’s poo. We have all dealt with it and we all drop it so let’s continue.
The diapers I have changed lately have been soiled with one medium sized nugget. Sounds pretty easy right? Well for those who don’t use cloth diapers I will tell you this is very easy but instead of throwing the diaper away it must be rinsed out in to the toilet. Okay, so like I said, this is easy. You take the diaper to the bathroom, unhook the sprayer and rinse out the diaper. It’s simple but if you’re new to this then here’s a tip. DON’T BEND DOWN TOWARD THE TOILET! I bent down and I thought I was far enough but when that nugget hit the toilet the poo water splashed up by my mouth. I gagged, did the girly hand wave and about vomited in my mouth but I held it together. I finished what I was doing and yes, I washed my face about 100 times.
It’s a learning process and I’m sure that even the most experienced diaper sprayer has dealt with something like this. The experience has been a fun one and I will continue to learn with every change. I am going to do my best to keep up with Diaper Wars and I have some new ideas as well. I would like to do some informative podcasts and even some live broadcasts where other cloth users and those who are curious about it, can watch, interact and discuss topics. I think it would be a fun way to bring new people to the cloth side and share stories. Oh yeah, and be educational. Let me know what you think about the idea, if you would be interested in participating in something like this and some ideas on what to discuss. Have a good one and may the cloth be with you!Post Views: 413