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By Ricardo — 2 years ago
Welcome to episode 99 of Within the Trenches. I have come a long way and it is hard to believe that my next episode is going to be number 100. I am planning something great for this landmark episode so stay tuned! In this episode I did a recap of episode 98 that included some of my admins. I also gave an overview of a couple of videos we watched and I made sure to give a shout out to Heather of Absolute Photography out of Holland, MI. She made a vinyl decal out of my Sons of Dispatch – NINE ONE ONE Original logo and it looks amazing!
I asked the fans if they would be interested in one and there was a large response so I will be making them available in the next few days for purchase. The decals will be for both the Sons and Daughters logo and will cost $9.99 a piece. Now I know it may seem like a lot but a portion of the proceeds will go to a scholarship that I am working on to send one dispatcher to the 2016 National NENA conference in Indy.
Today’s guest features Sue Pivetta of Professional Pride and 911trainer.com. She is a former dispatcher, supervisor, console trainer and vocational teacher. This episode was a lot of fun and after about 3 years of trying to schedule an episode we finally got a chance to chat. If you are passionate about training or are thinking about making a move into a training position then this is the episode for you.
As always if you have any questions or would like to be a guest on the show, send an email to firstname.lastname@example.org. Also don’t forget to use the hashtag #ShitDispatchersSay & ShitDispatchersThink on Facebook and Twitter. You can mention us on Twitter with your Say or Think hashtag and we will retweet it or you can send one to our inbox on Facebook and we will post it anonymously. Check out Sue’s links below and tell her we sent you. Cheers!
Episode topics –
Post Views: 164
- Episode 98 recap
- How Sue got into dispatch
- First night in dispatch calls
- Murder & Rape
- Shotgun to jaw call
- Training dispatch today
- And more
By Ricardo — 11 months ago
Guest blog written by: Daphanie Bailes – Within the Trenches Admin, In Between the Chaos columnist for IAED & Senior Telecommunicator and Communications Training Coordinator for Martin County Fire Rescue
I have never done that. I was so emotionally consumed by your call, I broke character completely. I walked outside and did something that I had never needed to do before.
Yours was the first call of my shift. You said you found your teenage son on the floor in his room…cold…blue. The phone wouldn’t reach. You said you would call from your cell. I told you to leave the line open and call back. As the phone rang only a few seconds later, I told my team that I would get it, I had you. We did CPR for what felt like forever. I relayed location information in between the compressions counter so Law Enforcement could find your house. When I heard the officer arrive and attach the AED, the robotic voice emitted a heart wrenching phrase, “Shock not advised”. The officer continued CPR until the rescue went on scene. I stayed on that open line as long as I could, listening for some glimmer of hope. The rescue encoded to the hospital. I heard the auto-pulse machine in the background giving compressions. I listened to the paramedic relay the ALS protocol administered. Round after round of medication had been given. No change.
At some point, I was able to walk outside. I needed a minute. Just to process. It was raining. Maybe I could somehow wash your screams out of my head. The situation just hit so close to home, I couldn’t shake it off.
I called my daughter’s middle school. I asked the receptionist to pull her out of class and have her call me. Why was I asking this? What is wrong with me? Moments later, my phone rang.
“Hello.” “Mommy, what’s wrong?”
“Nothing, baby. Mommy had a bad call. I just wanted to hear your voice.”
“Ok, Mom. I love you.” (How lucky was I to be able to hear that?!)
“I love you, too. Have a good day, sweetheart. I’ll see you later.”
I came back in and stopped by my boss’ office. He asked me if I was ok. In my head I’m shouting “How can I be ok?” I began to cry and told him how I felt, another first for me. I told him how I feel like a little part of my heart dies each time I take a call like that, how I don’t know how many more of those calls I can take, how my heart hurts, how I wish that I could just take a break from it all but I know I can’t. My team needs me. I was lucky enough that he was able to cover the phones for me a little while longer. I took another walk around the parking lot, took a few more deep breaths and resumed my post, waiting for that next call.
Later, the hospital called for an air transport to the pediatric hospital in the neighboring county. I prayed it was “my patient”. Almost 2 hours later, the patient was stable enough to fly. Do I dare hope?
I was blessed to receive several updates through the public safety grapevine, a definite rarity. After each update, I remained “cautiously optimistic”. A few weeks later, I learned he went home. The Protocol, the on-scene efforts, the pre-hospital care, the modern medicine of 3 different hospitals, many prayers and a miracle had brought this child back. Back to his momma, so she could hear him say “I love you too Mom”.
That makes it all worth it. That’s why we take the needle and thread and sew the pieces of our heart back together…and take the next call.Post Views: 144
By Ricardo — 1 month ago
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 196 features Samantha, dispatch supervisor with Fenton PD out of Michigan, past guest and Facebook podcast page admin. This episode revolves around 9-1-1 in the news.
Episode topics –
- Woman calls 9-1-1 for beer
- Bad! US man says he was shot by pet pooch
- Woman furiously sh*ts on floor of Time Hortons, throws it at employees
- Sloppy Joe – Urban Legend
- Woman who killed husband may have served lover’s remains at BBQ
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to email@example.comPost Views: 662