I am very excited to have this sponsor for the month of November. Dispatch In Depth is a new podcast by the International Academies of Emergency Dispatch (IAED.) This podcast takes you deep into the why and how of emergency dispatching. It's produced by the IAED and hosted by Isabel Gardett, the Director of Academics. Each episode features an interview with experts in the field including researchers, dispatchers, responders and public safety officials, who talk about the work they're doing to make emergency dispatching as safe and effective as possible.
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By Ricardo — 2 years ago
Ep 167 features Mary, Deputy Director with MACECOM out of Washington state. This episode is sponsored by the 911 Training Institute and supported by INdigital, a leader in Next-Gen Core Services. In this episode Mary talks about what is new at her dispatch center and informs our listeners of the upcoming Western Regional Conference in Tacoma, Washington. We also tackle the debate of “what is your emergency?” versus “where is your emergency?” It’s a debate that has been out there for some time but has been recently brought to the frontline with the launch of FOX’s new show, “9-1-1.” It’s an episode you don’t want to miss and for more information on the Western Regional Conference follow the links below.
Podcast Sponsor –
Western Regional Conference –
We are pleased to announce that there is an app now available to support the 2018 APCO Western Regional Conference. You will need to download the “eventbase” app from the appropriate app store. Links are available at http://free.eventbase.com/download or you can use the QR code below. After you launch the app, just search for APCO and select the APCO 2018 Western Regional Conference. You can also find it by date: March 27, 2018. This app will provide the information you need: schedule, speakers, vendors and exhibitors, map, hotels, and conference center. You may mark sessions as favorites for quick access or add them to your calendar so you don’t miss what is important to you. You may also search by speaker or track.
Conference registration – Early Bird Registration Discount extended to Jan. 13thRequests for local events or chapter mtgs should go to firstname.lastname@example.org
Episode topics –
- 5 year anniversary reflection
- What’s new at MACECOM?
- What’s happening at the Western Regional Conference?
- Highlighted speakers
- The Super Session
- Why is it important to attend a conference if you can?
By Ricardo — 9 years ago
I have been reflecting on all of the calls I have taken and although I would like to keep hitting you with the crazy calls, I thought I would give you a taste of something funny. During the first year of my current career I had already taken several calls that I never thought I would take. They were bad, they were good and they were very funny. I mean, I took a call once where a man was upset because his girlfriend was tossing his Spam out of the window of his camper. Anyhow, one that sticks out in my mind is a domestic call I took. Now I know that no domestic call is ever funny but this one was odd and funny.
It was a hot summer night and there was a full moon. For whatever reason the crazy shit hits the fan but we hang in there and do what we do. I was sitting at phones and the phone rang. I had already taken call after call and when I picked this one up I immediately heard screaming. I tried to get the caller to answer me but there was just yelling in the background. After bringing my voice down to a whisper someone finally spoke. I was relieved that I was able to make this technique work but the voice was not what I expected.
When the voice asked if I was there I pictured a Speak & Spell holding a phone up to where its ears would be. All I am saying is that the person had a robotic voice and I believe this caller was a person who had a Laryngectomy and was using a hand-held talking device. It was hard to understand this person and it turned out that the daughter of my caller was simply upset because she was not getting her way. Nothing bad had actually happened and they were just arguing. What made me look like an ass was that throughout the conversation I called this robotic wonder “Sir”. Why I went with sir, I don’t know but I assumed this was a man. Well I was wrong! This person was finally fed up with the sir business and said, “Sir…I am not a sir…I am a ma’am. This thing makes me sound like a man. HA-HA-HA”. Yeah…picture that with a robotic voice and try not to laugh. I wanted to at least chuckle but I bit my lip and stayed professional. After my shift I had a good laugh and to this day I remember it and it makes me smile.
By Ricardo — 2 years ago
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 203 features Christine, dispatch supervisor with Waukesha County Communications, Wisconsin, her daughter Chloe and Ryan Dedmon of Kim Turner, LLC. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference and highlights a session that Chloe gave called, “Growing up 9-1-1.” It’s an episode you do not want to miss.
Please support the podcast by supporting our sponsors.
Episode topics –
- Growing up 9-1-1
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at email@example.com.