Episode 158 features Kim Turner, Communications Manager for San Bernardino County Sheriff’s Department in California. She’s also the President of Kim Turner LLC. In this episode Kim tells her 9-1-1 story from dispatch to a police officer and back to run a dispatch center. She shares her experience with a car accident that caused a traumatic brain injury and how dispatch saved her life. She also shares stories from two major incidents in and around her county.
This is a must listen! As always if you have any comments, questions or you want to be a guest on the show, send an email to email@example.com.
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Episode topics –
- Kim’s 9-1-1 story
- How 9-1-1 dispatch saved her life
- The Christopher Dorner incident
- San Bernardino County Terrorist Attack
- And more…
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By Ricardo — 5 years ago
Hello folks and welcome back to another excellent episode of Within the Trenches. This is the podcast where you will learn, laugh and understand what 911 dispatch is all about. The point of the show is to give a true experience and look into the lives of those behind the mic. They are the true first responders and the most important people you will never see. In doing this podcast I have made it my goal to help share their stories as well as some of mine.
In this episode I sat down with show regular Rob McMullen, North Central Region Director of NENA as well as director of Vigo County 911 in Indiana. Joining him on this episode are Victoria and Kelli, dispatchers with Vigo County 911 and this is a must listen and share. We tell stories from dispatch, personal life and a story I have never told before from my time in dispatch. It’s one you don’t want to miss.
As always you can email the show for comments, questions or if you want to be a guest on the show at firstname.lastname@example.org.
Link to the story that Kelli mentions at the end of this episode below.
Suicide call – http://www.thejabberlog.com/2011/05/10/a-moment-of-clarity/
Episode topics –
Post Views: 431
- Encounters with the police
- Gas station burrito story
- Victoria and the pepper spray shank
- And more
By Ricardo — 8 years ago
Happy Friday folks! We’re just one day away from the Christmas weekend and I am stoked like you wouldn’t believe! This is going to be the first time in a very long time that I have spent both Christmas Eve and Day with my family since working in dispatch. This year I won’t have to worry about opening presents at 5:30 in the morning, eating breakfast with the family, and then crashing out in order to go back to work at 5pm. No sir, not me, not this time. I can now relax and sleep in if I want but I’m a kid at heart so I will be up early and ready to open up some presents. The tree will be lit and the holiday fun will be in full swing. The only thing missing as of right now is snow. Yep, I said it. There is no snow on the ground and I live in Michigan! What the heck is up with that? I’m hoping for a Christmas miracle here. It just isn’t the same without a little snow on the ground, you know? It just adds to the Christmas spirit but if it doesn’t snow then I’m good either way. I’ll be with my family and that’s all that matters.
Now, if you’re like my family you’ll have a movie or Christmas music playing in the background while opening presents. There are many movies out there but our favorite plays on TBS for a 24hr marathon. I’m sure you know what it is but if you don’t we like to watch, “A Christmas Story”. The movie is not only funny but it takes me back to when I was a kid and the hijinks my siblings and I used to pull on my parents in order to solidify our choice for presents. The movie follows Ralphie, who longs for the perfect present; an official Red Ryder Carbine-Action Two-Hundred-Shot Range Model Air Rifle. Throughout the movie Ralphie does what he can to convince his parents to consider this present but no one can see the logic in it. Ralphie even asks Santa, the big man himself and even he turns him down.
“Santa Claus: How about a nice football?
Ralphie as Adult: [narrating] Football? Football? What’s a football? With unconscious will my voice squeaked out ‘football’.
Santa Claus: Okay, get him out of here.
Ralphie as Adult: [narrating] A football? Oh no, what was I doing? Wake up, Stupid! Wake up!
Ralphie: [Ralphie is shoved down the slide, but he stops himself and climbs back up] No! No! I want an Official Red Ryder Carbine-Action Two-Hundred-Shot Range Model Air Rifle!
Santa Claus: You’ll shoot your eye out, kid.”
That is the greatest scene ever! Can you imagine seeing Santa as a kid and he turns down your request for a present with,
“You’ll shoot your eye out, kid.”
I would be devastated but towards the end of the movie Ralphie gets his prized possession and while target shooting outside he happens to hit himself in face just under his eye. As he scrambles to save himself from having his gun taken away he comes up with a story, like any kid would do, and says that an icicle fell and hit him. It was perfect and something I could see myself doing at his age. The movie is a great choice for the holiday’s but if you’d rather find something elsewhere you can search the TV Guide Channel for more family favorites or you can visit the site below. It breaks down a list of only Christmas themed movies that will air over the weekend and what channel to find it on. Merry Christmas my fellow Jabber Loggers! Keep reading and if you happen to get a BB gun for Christmas just remember to be careful because, “You’ll shoot your eye out, kid.”
A Christmas Story excerpt source: IMDBPost Views: 642
By Ricardo — 4 years ago
Episode 100! Man oh man I can’t believe it. It’s been one crazy ride and I wouldn’t change a thing. Welcome to Within the Trenches, a podcast based on the experience of being a 911 dispatcher. I have interviewed dispatchers from all over the United States including Ireland, Canada and Australia. I have also interviewed 911 leaders, directors and 911 pro companies and organizations such as the 911 Wellness Foundation, Dispatch Magazine Online, NENA, APCO, TERT, EENA, INdigital, Success Communications, Agency360, 911Trainer.com, Avaya, The Denise Amber Lee Foundation, Xybix, Smart911, The Cool Kids of 911 and more!
I feel truly blessed to have had the opportunity to interview and meet so many amazing people. It started as a school project and blew up from there. In this episode I go back and reflect on the beginning of my journey. I play clips from episodes 1, 6 and 12 and share all kinds of stories. I hope you enjoy them and I will post links to those episodes below. Don’t forget that you have until April 15th 2016 to apply for the Within the Trenches Continuing Education Scholarship. This is a great opportunity for you to attend a national conference so don’t miss out. Thank you to everyone who believed in me and this project. I don’t plan on stopping any time soon. I see this show doing so many things in the future so stay tuned. Here’s to 100 more episodes and beyond. Cheers!
Episode topics –
- The beginning of Within the Trenches
- Episode 1 – Web
- Episode 6 – Web
- Episode 12 – Web
- I’m Abscessed with You – Web
- Visit Dispatch Monkey – Web | Facebook | Twitter
Behind the Mic: Stories from the TrenchesPost Views: 509