Episode 158 features Kim Turner, Communications Manager for San Bernardino County Sheriff’s Department in California. She’s also the President of Kim Turner LLC. In this episode Kim tells her 9-1-1 story from dispatch to a police officer and back to run a dispatch center. She shares her experience with a car accident that caused a traumatic brain injury and how dispatch saved her life. She also shares stories from two major incidents in and around her county.
This is a must listen! As always if you have any comments, questions or you want to be a guest on the show, send an email to firstname.lastname@example.org.
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Episode topics –
- Kim’s 9-1-1 story
- How 9-1-1 dispatch saved her life
- The Christopher Dorner incident
- San Bernardino County Terrorist Attack
- And more…
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By Ricardo — 6 years ago
As you all know, I’m a huge video game fan. If I could compare myself to any group it would be the characters of “The Big Bang Theory”. If I had to narrow it down, I’d be Leonard. That’s right, I’d be the gaming nerd who gets the hot girl. With that aside, I dig gaming so much that I sometimes think about what it would be like if gaming crossed over into reality. I guess it would almost be the equivalent of Toon Town from Who Framed Roger Rabbit. It would be pretty crazy if this were possible. During my search for this edition of Tech Thursday I came across an article by Aled Lewis called, “Video Games vs. Real Life”. In this article, Aled provides some images that satisfy my thoughts on gaming crossing over into reality. The images are pretty awesome and I will provide a few and then add a link for the entire article. Enjoy folks!
Source: Video Games vs. Real LifePost Views: 11
By Ricardo — 4 years ago
Today’s episode of Within the Trenches touches on the topic of stress and physical and mental issues in 9-1-1. As 9-1-1 dispatchers, we have heard it all. We have taken every call from the most ridiculous to the most horrific. If you’re like me, the calls that involve children are the ones that affect you most. I once took a call from a nine-year-old girl who had come home from school and found her mom passed out in the living room. She told me that her mom was not moving and her face was blue. I told her how to do CPR and she did it the best she could until help arrived. Although she did a great job her mom had already passed. She had had an overdose and died long before her daughter got home. I remember the little girl being scared but never lost it. Maybe it was the shock of the situation. Whatever it was, it’s a call I’ll never forget.
Towards the end of my dispatch career I began to feel burnt out. I enjoyed my job but the politics, long hours, workplace drama and stress began to eat at me. It’s something that people don’t understand unless you have done the job. The stress can be so great that some dispatchers have crashed and burned. How come no one, other than the dispatchers themselves, have noticed or addressed this? It’s something that wasn’t out there before but within the past year there have been numerous news articles covering the constant stress and physical and mental state of 9-1-1 dispatchers.
Whitney and I have done episodes in the past about CISM and EMDR but I wanted to do another one. In this episode I spoke with Michelle, assistant professor with Northern Illinois University who has been doing research on 9-1-1 dispatchers for the past few years concentrating on mental and physical health. There is a lot to learn in this episode. There was so much we could touch on that we are going to do a second episode to cover the rest. Michelle’s research is ongoing and if you would like to participate you can do so by clicking the link below. There is also a description. As always you can email the show at email@example.com.
We are currently looking for participants to enroll in our current studies. We are recruiting experienced TCs (at least one year of experience as a TC) and they can be currently working, have left the occupation, or retired from the job. Experienced TCs can complete a 1.5-2 hour survey online that they complete in multiple sittings. We are also doing follow up surveys that are much shorter (45 minutes) at 6 months and 12 months after the first survey. For each survey completed, the TC gets entered for a chance to win one of two $100 cash prizes. There will be three drawings – one after we’re finished collecting the baseline survey, one after we’re done collecting the 6 month survey, and one after the 12 month survey. The survey is hoping to get a good estimate of the psychological and physical health complaints of TCs and is a follow up to the pilot project. We’re also hoping to understand much more about what predicts poor health over time for this population.
We also hope to enroll trainees. They just have to be within their first 4 months of training. These participants complete a 1.5-2 hour survey and get $30 for completing it, as well as a chance to win one of two $100 cash prizes. In addition, we do shorter follow up surveys (45 min in length) and hold drawings for each of the subsequent time points that a trainee completes the survey. We hope that they will stay enrolled, even if they do not complete training or leave the job. The survey is looking at factors that predict adverse mental health and job attrition over time to help improve training efforts, hiring practices, and telecommunicator well-being.
Episode topics –
Post Views: 20
- Blue Mazda call
- Michelle’s intro and research interest
- What elements contribute to PTSD
- And more
By Ricardo — 5 years ago
Good afternoon folks! I hope your Sunday is going great. I just finished a live broadcast on Ustream explaining my Kickstarter project for a new podcast called Within the Trenches. The podcast would be a live show on Ustream and would feature 9-1-1 dispatchers and their stories. After wrapping up my broadcast I realized that I forgot one main point of the Kickstarter project. The point refers to how and when the money you pledge is applied to the account set aside for this project. If you pledge to this project you will not be charged unless I make the goal amount. For example, I have $1,450 and I need $1,500. If I don’t make that by January 12th, 2013 then no one is charged. With that said, if I don’t make it no one is charged and no one gets their reward. With Kickstarter, it’s an all or nothing venture. Now, I would continue to explain everything but instead I will include the link to the Kickstarter page that shows the pledge amounts and rewards. I will also provide a link to the Ustream broadcast from today. It includes the explanation and a 9-1-1 tape of a co-worker of mine who did an excellent job in getting a guy to stop his car during a two county police chase. The call contains a few choice words but the tape is superb. Thank you very much for your time and consideration. Please go to the links below and share and pledge so that we can make this show a reality.Post Views: 17