I started the #IAM911 movement as something small, one voice, and I asked that everyone share their stories. Once you did, one voice became a worldwide shout from the Thin Gold Line. Because of your support and passion to show everyone what you do everyday, that you do more than answer the phone, the movement exploded.
Since the beginning I have been working on pushing your stories to a bigger audience and I’m about ready to reveal the next step. It’s an obvious one and people have asked since the beginning but…well…stay tuned. The movement continues…
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By Ricardo — 2 years ago
Welcome to episode 119 or 9-1-1 of Within the Trenches. In this episode I had the chance to speak with Brianna, deputy director with Benton County Office of Emergency Communications in Arkansas and show regular, Rob “Big Mac” McMullen, director of Vigo County out of Indiana and 1st VP of NENA. We recorded live from the Hilton in Columbus, Ohio for the NENA Standards and Best Practices Conference as well as the Critical Issues Forum. This episode was a lot of fun to record and we covered a lot of topics so please make sure to check it out and share.
As always if you have any questions or would like to be a guest on the show send an email to email@example.com.
Episode topics –
- Brianna’s 9-1-1 story
- Brianna’s first 9-1-1 call
- Project #IAM911
- Dogs ate owner call
- On the go CPR
- Illinois conference decal offer
- And more
On the go CPR (as mentioned in the podcast)Post Views: 181
By Ricardo — 7 years ago
If you were unaware, I work as a 911 operator. I have told stories from the workplace and some have been horrifying and others have been funny. What I want to talk about today are some assumptions as to what goes on when we are taking a call. To start off, we take all calls. This includes emergency calls on 911 and non-emergency calls on our 7 digit lines. I have mentioned before that our calls range from scary to funny and it gets pretty busy at times. So what is going on when you call 911 and you’re put on hold? I have taken several calls in the past where I have had to put someone on hold. The call has come through on 911 and when it’s balls to the walls busy and multiple 911 lines are going off the beginning of a conversation goes like this,
“911 do you have an emergency?”
“What!? I called 911 didn’t I?”
“Yes you did but I have another emergency on hold so do you have an emergency?”
Now this is how it starts but the next part of the conversation can go a few different ways.
“Yes! I do have an emergency!”
“Ok, go ahead with your emergency.”
“Well…there is this dog that the neighbor has and it keeps coming into my yard.”
Meanwhile there is someone on hold who needs medical attention and I have to break the news that the dog in their yard is a lower priority and they will have to hold. They get upset and start swearing as the phone is put down. The other two ways will be callers who will say its an emergency and it really is or they will say no and hold. Otherwise, the scenario above is usually how it goes. Hard to believe? I think not. Another thing that people find hard to believe is that the officer who is going to their complaint isn’t right around the corner. We are constantly yelled at and talked down to because the officer isn’t there the moment after they call. There are only so many officers on at a time and it does take a little while to get someone there. They are not sitting around the corner of every home waiting to be dispatched out.
Let’s see what else….oh yes! A lot of people think that 911 is the number to call for parade and firework information. After much investigation it has been found that 911 is not the number to call for this. In fact it would be easier to pick up a newspaper or go online for this information. If you are told to hold or that we do not have this information, please don’t get upset with us. Also if you happen to call 911 on accident please stay on the line because in the end, we will find you anyway. We are here to help to the best of our abilities and we do our best every time. If you are put on hold please be patient. There is a very good reason for being put on hold and it can range from answering another 911 call to paging out fire and ems or another emergency service. I am proud of what I do and proud to work with an excellent group of people. Since there seems to be so much that people don’t understand I am going to give you an opportunity to heighten your education. Ask me anything you want and I will answer the best I can. Let’s have some fun with this!Post Views: 180
By Ricardo — 2 years agoThe following is in direct response to the Facebook comments of the policeone.com article “Should dispatchers be officially classified as first responders?” written by Melissa Mann. The article itself is great but there are some people who think we should not be reclassified or that we are not “in the shit” like the public safety personnel who are on scene.“I am NOT a first responder”Written by: Daphanie Bailes – Within the Trenches Admin, In Between the Chaos columnist for IAED & Senior Telecommunicator and Communications Training Coordinator for Martin County Fire RescueI’m not a first responder, that’s what lots of people say. How can you be a first responder, you just sit in a room. I would like to invite those who feel that way, to step into my world. The world of the faceless, the nameless. The world where I am only known by the sound of my voice. A voice that can portray everything from love to loathing. A voice that can give me away if I dwell on the fight at home, the fourth nastygram email of the day, the last bad 911 call or anything else that can affect my emotions. A world where I juggle the feelings associated with multiple calls, all at once. A world where I very rarely hear “Thank you” or “I want to do that when I grow up”. My world encompasses so much more than those four walls or my own voice. It is the voice of every caller or administrator on the phone, every firefighter and paramedic or EMT on the radio. It also includes the voices that don’t go away when I hang up the phone or walk out the door or try to close my eyes.I know I wasn’t the first person to put my boots on the ground but my voice was the first you heard. I broke thru language barriers to keep you safe. I instructed your loved one to give you lifesaving breaths until help could arrive. I told you to hide and kept you calm while evil walked past your closet door. I heard your wife’s screams when she realized you were beyond help. I talked to you and distracted you long enough for help to get there and take the gun from your hand. I used every resource available so we could find you when you rolled your car off the highway. I was with you when you took your last breaths. I felt your frustration and fear when the water was just too rough for you to help her. I reassured you when you begged for the minutes to disappear and for the ambulance to arrive. I shouldered your obscenities and continued to be your calm when you found your overdosed son. I prayed that you were at peace after you finally stopped the voices in your head. I told you to sing to your sweetheart, to calm him, to drown out the rest of the noise while we waited for EMS and Fire to find your mangled truck. I was the first to hear your tiny but strong cries after you made your grand entrance into this world and silently cried tears of joy with your family.I prayed when I heard your ‘Mayday’ call. I prayed because you are my brother or sister and when you hurt, I hurt. I train and learn every day, beyond what is required, because I am the one and only person who is not allowed to be caught off guard and not know what to do. So many lives desperately depend on me to know what to do or who to call and to make it happen in the blink of an eye.In a way, those people are correct. I’m not a first responder by the purest definition. I am a highly trained Public Safety Telecommunicator. I am THE FIRST RESPONDER. I am the first to respond to that emergency with life-saving instructions. I am the first to alert law enforcement, fire and medical personnel to the cries for help. I am the first to hear and feel heartache and joy from people I will never know. I am the first to comfort those souls in need. And I will be the first to invite you into these four walls and experience my world. Not because I want a pat on the back or have grandiose feelings of superiority, but because I want you to understand it.Post Views: 218