I started the #IAM911 movement as something small, one voice, and I asked that everyone share their stories. Once you did, one voice became a worldwide shout from the Thin Gold Line. Because of your support and passion to show everyone what you do everyday, that you do more than answer the phone, the movement exploded.
Since the beginning I have been working on pushing your stories to a bigger audience and I’m about ready to reveal the next step. It’s an obvious one and people have asked since the beginning but…well…stay tuned. The movement continues…
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By Ricardo — 2 years ago
Welcome to episode 98 of Within the Trenches. A lot has been going on lately and I can’t make any announcements yet but as soon as I get the green light I will do so. Now along with that there are some big things coming up and I know the National NENA conference is a few months away but I can’t help but mention that the podcast will be better than ever. I’m working on a scholarship for one lucky dispatcher. The scholarship will include a full registration, travel stipend and a couple others things but complete details and open registration will not come out until early next month. If you have never been to a conference, this is your chance.
A couple t-shirt campaigns are coming up as well and a portion of the proceeds will go to that scholarship so when it hits make sure to order your shirt, it’s going to an excellent cause. And in case you’re wondering the shirt campaigns will include the Sons and Daughters of Dispatch design that I posted on Facebook and Twitter. Today’s episode is going to cover a hot topic on the skewed public perception of dispatch along with how much we do and how it can affect us. We also share a couple of videos on dispatcher tasks from Facebook Page “Inside the Fire: A Page For First Responders” and “The Operator” by Bridge the Divide Media. Joining me for this episode are a few of my admins from the podcast fan page, Shae, Victoria and Kelli.
This is a must listen so check it out and share! As always if you have any questions or you would like to be a guest on the show send an email to email@example.com. Below you will find links to the videos mentioned in this podcast.
Episode topics –
Post Views: 71
- Skewed public perception of dispatch
- Dispatch bashing
- Dispatch Stories
- Inside the Fire: A Page for First Responders – “Dispatcher Tasks”
- Bridge the Divide Media – “The Operator”
By Ricardo — 3 years ago
Good morning and welcome back to another episode of Within the Trenches. This is going to be episode 79 and I’m going a little out of order but after recording episode 80, a milestone for the show, I had to post it up right away. Steve of Fairfax County 911 out of Virginia had an excellent story and if you haven’t listened to it yet, you need to. Today’s episode was going to be with Misti, a dispatcher and admin for “911 Dispatchers – Did I Really Say That?” but we had to reschedule so she will be on for a future episode and I look forward to that. My guest today is a good friend of mine and has been on the show before. He is the North Central Regional Director for National NENA and the Director of Vigo county out of Indiana.
In this episode we covered several silly and or ridiculous calls and shared some stories of our own. Below you will find the link to all the calls we referenced from the news affiliates. As always, if you have any questions or would like to be a guest on the show you can send an email to firstname.lastname@example.org
KTUU – Ridiculous 911 calls
Episode topics –
Post Views: 69
- Suck it call
- Vampire Call
- Seagull Call
- And more
By Ricardo — 4 years ago
This is episode 66 of Within the Trenches and this is a special episode. Since the beginning of my show I have had people helping me out and giving me advice. One of those people is Mark Fletcher with Avaya. I’ve been on his podcast a few times and this time it was my turn to have him as a guest. Mark is the Chief Architect for Worldwide Public Safety Solutions at Avaya as well as the program director of the longest running Public Safety podcast on the Avaya Podcast Network. We sat down and talked all things 9-1-1 including NENA, ENP certification, Kari’s Law and more.
This is a must listen so check it out and share. As always you can email the show at email@example.com and if you would like to learn more about Mark and Kari’s Law follow the links below.
Episode topics –
Post Views: 75
- Mark’s start in the 9-1-1 community
- Mark’s motivation to work hard to improve 9-1-1
- Kari’s Law
- ENP certification