Ep 164 features the co-founder of The Healthy Dispatcher, Adam Timm. In this episode Adam gives an overview of his history from 9-1-1 dispatcher to health and mental wellness advocate. He talks about the first ever 9-1-1 Training Summit held in Charlotte, North Carolina in partnership with the Denise Amber Lee Foundation. We also talk about resolutions for the new year and what we can do to avoid stress in the workplace.
This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to email@example.com.
Episode topics –
- The Healthy Dispatcher overview
- 9-1-1 Training Summit
- Avoiding stress in the workplace for the new year
- And more
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By Ricardo — 5 years ago
Since we were little kids we were taught to dial 9-1-1 for help. If someone gets hurt, call 9-1-1. If you witness someone in trouble and you hear, “CALL 9-1-1” you call 9-1-1. We know that when you pick up the phone to dial for help, the phone will be answered by someone that can send an ambulance, the fire department or police. It’s easy right? We have been taught this and we teach our kids the same thing.
What if you’re dialing from a hotel? Did you know that you have to dial 9 before even dialing 9-1-1? I didn’t. Since I started my new job I have been staying at many hotels. I never thought to check the keypad to see what I needed to do in order to call for help. I was taught to dial 9-1-1 not 9-9-1-1. I guess I figured that since I would be calling from a “room” that I would be able to call direct. It’s not like I’m calling from an office building, I’m staying in this room. One would think it would be that easy but in fact, some hotels require different numbers in order to call 9-1-1.
One would think that in order for an issue like this to be noticed is for a tragedy to happen right? Well…it has. On December 1 2013 a young mother was murdered by her estranged husband. She had agreed to meet him at a hotel so that he could see their kids for a short visitation. As the incident unfolded the eldest child, a 9 year old, knew to call 9-1-1 for help but it didn’t work. The call would not go through. She didn’t know that she had to dial 9 to get an outside line and then dial 9-1-1. When the call didn’t go through she gathered her younger siblings and tried to get help. After an attempt for help from housekeeping that failed due to a language barrier she was able to get help from a neighboring room.
It’s hard to stomach. In a moment of panic you are not trying to read instructions on the phone, you are trying to dial the three numbers taught from a young age for help. Since this tragedy a number of people have stepped up to help spread the word on this and help pass a law named after the young mother who lost her life. Kari’s Law, according to a petition on Change.org and Fox News says that, “the law as described by the petition would require hotels and motels to upgrade to “Enhanced 911” systems that would let guests call for help just by dialing 911 and give the operator the caller’s exact location.”
Over 416,000 people have signed the petition. The law is being pushed forward but more awareness needs to be made. Read up on the situation and sign the petition. I will provide the link for the petition below as well as a few articles written by a friend and fellow emergency services professional and podcaster, Mark Fletcher of Avaya. Let’s do our part and help pass Kari’s Law so that no one ever has to suffer a similar tragedy due to a system run on old technology.
Change it for Kari – Facebook
Change.org – Kari’s Law
A Give Forward Campaign supporting Kari’s children – WebPost Views: 197
By Ricardo — 6 years ago
The idea of this project actually began several years ago. I had just started working at Allegan County Central Dispatch and I noticed a significant difference from my previous dispatch positions. The calls were more frequent and the intensity was heightened. I was taking calls that I would have never imagined being someone on the outside. One day I was messing around on my computer and I made a movie teaser trailer that consisted of a black background and words describing the job of a 9-1-1 dispatcher. I added music and posted it within Yahoo video’s and it was viewed many times. I even received comments saying that they couldn’t wait for summer of 2007 when this came out. Well this was simply an idea at the time and since then the idea has evolved.
I think the reason I kept up with it is because so many people had questions about my job and what I do. The curiosity of the public was so great that I felt the need to keep this idea alive. So, two years ago I created a video for my Digital Storytelling class that featured two of my co-workers. They shared a couple 9-1-1 stories and how they got into dispatching. From there the idea spawned an audio journalism piece as well as another video. The popularity of them and the curiosity of the public has pushed me to this Kickstarter project. People are interested in what we do as 9-1-1 operators and this is a way to let them in on our profession. I’m including the video that started my push and thank you all for pledging. I appreciate it more than you know. Keep sharing folks and we will hit the mark in no time.
Make sure to check out our Kickstarter project page and pledge and share!Post Views: 199
By Ricardo — 1 year ago
In this episode I finally got the chance to not only have Ryan on an episode where we are face-to-face but we finally met after almost a year of talking online. Ryan explains the reasons why the 9-1-1 Wellness Foundation closed its doors and what’s new in the world of the 9-1-1 Training Institute.
This is a must listen so please check it out and share it. To learn more about the IAED and the 9-1-1 Training Institute follow the links below. As always if you have any comments, questions or you would like to be a guest on the show, please send an email to firstname.lastname@example.org.
Episode topics –
Post Views: 470
- The decision to close the doors of the 9-1-1 Wellness Foundation
- 9-1-1 calls
- What’s new at the 9-1-1 Training Institute?
- Upcoming training