Ep 168 is sponsored by the 911 Training Institute and supported by INdigital. This episode features Chris, Director of Barren-Metcalfe Emergency Communications Center out of Kentucky and was recorded at the NENA SBP conference in Orlando, Florida. In this episode Chris shares his 9-1-1 story, details on the Kentucky 9-1-1 Summit and his opinion on a possible change in the dispatch identifier of PSAP to something more fitting of what a dispatch center does now.
This is an episode you don’t want to miss. As always if you have any comments, questions or you would like to be a guest on the show send an email to firstname.lastname@example.org.
Article mentioned in episode – Facebook rolls out AI to detect suicidal posts before they’re reported – Web
Podcast Sponsor –
Episode topics –
- Chris’s 9-1-1 story
- Kentucky Training Summit
- Should the name PSAP be changed to something else?
- Should the name “dispatcher” be changed to something else?
- Facebook suicide detection AI
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By Ricardo — 11 months ago
Episode 134 of Within the Trenches features Caroline Burau, 12 year 9-1-1 dispatch veteran and author of Answering 911: Life in the hot seat and Tell me exactly what happened. In this episode Caroline talks about how she got into dispatching, 9-1-1 calls that stuck with her, her inspiration for writing and much more! I also make an announcement that I have been holding back for some time and it’s an amazing one. This episode is one you don’t want to miss so please listen and share. Below you will find some links to Caroline’s social media and website.
As always if you have any comments, questions or you would like to be a guest on the show send an email to email@example.com.
Episode topics –
Post Views: 76
- Caroline’s 9-1-1 story
- Early calls
- Writing, publishing, healing
By Ricardo — 1 year ago
Guest Blog Post
Author: Rachael Brain
Massachusetts EMT & Emergency Dispatcher
What did you do today?
Today I told a young man he had to stop crying so I could help him perform CPR on his mother. The mother who overdosed in the middle of his cartoons. I had to talk to a soldier suffering from severe post traumatic stress disorder and try to keep him on the line and convince him not to jump down onto the highway to stop the voices in his head. I had to listen to the graphic details of a sexual assault. I had to ask a mentally handicapped boy to stay away from the gun beside his fathers body as he described a horrific “brain painting” on the wall. Finally, I had to listen to the last raspy, agonal respirations of a two month old baby, because I wasn’t able to calm his terrified, distraught father enough to begin infant CPR.
I’m a 911 Dispatcher, which basically means I’m your gateway to help in an emergency. I don’t get weekends off and I miss almost every major holiday with my family so that I can be there to help protect and serve yours.
You almost never think about me until the moment you require my services, but believe me when I say that I am always thinking about you. Even if we’ve never met.
I’m the voice on the line during some of the worst moments of your life. You may think I’m cold and clinical and unfeeling. You may believe I’m a robot asking the same questions over and over again. You may call me names and curse me and believe I’m heartless. Trust me, I feel.
I feel every gasp and gurgle. I feel every scream of pain. Every heart wrenching cry of every mother of every lost child. I feel every second of fear with you. After the white knights have arrived to save the day, armed with the answers to those unfeeling questions, I feel them. When you have been brought to the hospital, treated and are back safe and warm in your bed, I feel them. Long after you thank the hero in uniform and you forget I was ever involved at all, I feel them.
I almost never know how the story ends for you. For me, it is an endless ellipsis…
Sometimes the sound of your voice replays in my head while I’m driving home. The sun will be shining and my face may be smiling as I’m surprised by the gas station attendant asking why I’m crying. Sometimes I don’t even feel the tears that just seem to leak. Sometimes it takes me a second or two before I realize they are leaking for you.
Sometimes I get frustrated and I don’t know why. I lash out at the people I love in my life for no especially important reason. I hold on to the guilt when I feel helpless. Sometimes I want to talk to people about the things that I’m feeling, but that’s hard too. I can’t tell anybody much. And my stories aren’t really the kind of stories most people want to hear. So most of the time, I just keep you in my head.
Sometimes, people ask me if I love what I do. I don’t believe anyone really loves it. I think when you first start out in EMS, you love the idea of it. Helping people. You love the feeling of brotherhood. You love being entrusted with the guardianship of your fellow man. But you don’t love what you do. Not in the depths of your soul. Because this job chips away at you, little by little. We have all lost brothers and sisters in this field. Killed in action, or the bottle, or their own hand when the voices get too loud. But we don’t do this job because we love it.
So why do we do this job?
We do it because it needs to be done. We do it because for whatever reason, those of us called to it, can. It’s as simple and as complex as that. I have friends and family who could never stomach the burden of the things I’ve seen working on the ambulance or the things I’ve said and heard on the 911 line. They could never carry the weight of those voices. So I CHOOSE to stand by for those moments when you need me. I commit to being there, staying calm and taking a little bit of your suffering into myself.
Do I love what I do? The truth is, No. Sometimes I wish I could just walk away and leave all the voices behind. The truth is, I know I never will. I will carry the voices with me, your voices, until they are all that’s left in the dark. There is another truth though. A deeper, truth. We have never met and will probably never meet. I will never hold your hand or hug you in an embrace. I will never wrap a present and fix it with a bow with your name on it. I will never get a birthday card or be invited to your wedding. You probably forgot my name the second you hung up the phone. But I love you. Deeply and profoundly, as sister or brother, I love you. Whoever you are.
Today, I answered the phone, “911, What is the location of your emergency?” and I held my breath…
What did you do today?
-Rachael, A 911 DispatcherPost Views: 62
By Ricardo — 7 years ago
From what I know designer drugs can be fun. They can lead you on a trip that you never imagined but sometimes you end up experiencing a bad trip. If you have ever seen Peter Fonda in “The Trip” you know what I mean. If you have experienced it yourself then there you go. One evening when I was at work I took a phone call. The caller, who I will call Floyd as in Pink, told me that his neighbor had just gone into his pole barn with a gun. His neighbor was not alone though. He was also with his wife and her lover who he had just caught having sex. Now I got all the information I needed and we had people heading out to get into position. Floyd told me that he was watching all of this from his home and that he could hear them all arguing in the pole barn.
I asked Floyd if he could hear them still and he said no. I told him to stay inside and to not go out for any reason. The officers were setting up a perimeter and I asked Floyd again if he could hear them. This time Floyd said he could and that he was right outside the pole barn. I told him to get away from there given the circumstances because I wanted him to be as safe as possible. So after a little convincing Floyd left and walked down the street. As he walked away he said he saw his neighbor walk back inside his home. He did not see the gun but thought he heard a shot and only saw a knife.
Things were starting to take a turn. It was getting weird. Floyd no longer heard them in the pole barn nor did he think that his neighbors wife and her lover were in there. During this time of confusion the officers were already set up and ready to do what they do best. As I am trying to figure out what the hell is going on I hear one of the officers in the background talking to Floyd so I hung up with him.
We had almost every officer out on this call because of the craziness that could potentially happen. We had EMS staged in the area in case of the worst possible scenario, and I was given the task of finding a phone number for the neighbor to see if he could come to the door. When something like this happens you only have a few seconds to think about what you are going to say to the person you are trying to reach whether it be the victim or the suspect.
“Hi, this is Ricardo with 911.”
“Yeah? What’s going on.”
“Well sir, there seems to be a situation and I need you to step outside to speak to one of my officers.”
“Um..ok. Is there something wrong?”
I heard an officer over the radio say that they had him in sight and to tell him to come out with his hands up.
“Sir when you step outside you need to have your hands up. It’s for the officers safety and yours as well.”
“I’m coming out but why do I…HOLY SHIT MAN! WHAT’S GOING ON!? THEY’RE EVERYWHERE!”
The phone dropped and the officers had him in custody. Now it was time for the waiting game. It had been about thirty minutes or so when the officers and ems were disregarded. After all this the neighbor didn’t do anything. The wife was not even home and there was no lover. It turns out that Floyd had some bad LSD and was on a bad trip. It was all a hallucination and nothing happened. So let this be a lesson to you folks. If you are going to trip on LSD, make sure it’s good LSD or don’t do it at all to begin with. It will save you some embarrassment, money, and possibly going to jail for having drugs on you. You might just pull a “Floyd”.Post Views: 67