This episode is sponsored by the 911 Training Institute, unique mental health expertise for the very first responder. This episode is also supported by INdigital, a leader in Next-Gen Core Services.
This episode features Leah, Deputy Director with Grand Traverse 9-1-1 out of Michigan.
As always if you have any comments, questions or you would like to be a guest on the show send an email to email@example.com.
Articles mentioned in episode –
How We Could Better Leverage Social Media During Disasters Like Harvey – Web
How social media assisted cops with the Hurricane Harvey response – Web
Episode topics –
- Leah’s 9-1-1 story
- Social media, Disasters and the PSAP
- Hurricane Harvey and the PSAP
- And more
You Might also like
By Ricardo — 3 months ago
A project by Within the Trenches Podcast Facebook Page Admin Shae.
Two years ago, I shared an article where the state of Tennessee was looking at making the status of their 911 Dispatchers “public safety” employees rather than “office clerical”.
And someone suggested that I was “denigrating” secretaries everywhere with this information. An article mind you, not written by me.
That struck a nerve with me then, and it’s still something that bothers me now. Not her words so much, but the fact that it’s two years later and we’re no closer to being realized for who we really are – the first, first responders.
So as a tribute to us, I’m asking for dispatch agencies all across the globe to send us a picture from your agency of what it really looks like in the throws of dispatch. Within the Trenches.
I’m asking for realistic, preferably candid photos of you or your team members, taken in your center. I want to tell a story through pictures, the heartache of hearing someone’s last breath, the helplessness of hearing the phone clatter to the ground – unable to help the person on the other end, the exhaustion on the faces of dispatchers after tragedy found their community.
I want people to watch this video and see in our faces that we are more than “just” secretaries. We are the first, first-responders. #IAM911
A few rules:
Post Views: 59
- No up close views of your CAD
- Realistic, preferably candid photos. (no smiling group photos for this project)
- Send your photos to the page or email them to firstname.lastname@example.org
By Ricardo — 4 years ago
Within the Trenches has been going strong for 44 episodes. It continues to grow in popularity and we are doing new things. For example, we are going to utilize a popular service called Google Hangouts On Air. Now this is something we have talked about before but now we are ready to jump in and bring dispatchers together to tell their stories and share tips. Episode 45 will be done over webcam and broadcasted live over the web. It will also be available on YouTube and iTunes. Below is a look at Hangouts On Air and the concept for what Within the Trenches Live is based on.
Other things we are doing involve topic related discussions that pertain to 9-1-1. We have already touched on PTSD, EMDR, Critical Incident Stress Management, TERT and more. These episodes have been very educational and we want to continue this. Our most recent episode featured Smart911. Matt, Senior Director of Product Management shared how the company started and the benefits to dispatch and the public.
So what are we looking for?
Well, we are looking for dispatchers and 9-1-1 related companies from all over to be guests on the show. We want to tell your story! If you are a dispatch center running a fundraiser and want to get the word out then we want to help. If you have a dispatcher who was chosen as dispatcher of the year then we want to interview them and share their story. If you have dispatch related questions and are looking for answers from others who take the call you can email them to us or send us a message on our Facebook page and we can post them anonymously so that others can help answer your question. If you are a training company who would like to share techniques on active shooters or suicidal callers then we want to speak to you!
Within the Trenches is about the experience of being a 9-1-1 dispatcher. We want to share your story, educate you and help the public understand what it means to take the call.
If you have any questions or would like to be a guest on the show you can email us at email@example.com.Post Views: 69
By Ricardo — 5 years ago
Good evening everyone! This post is sort of a part 2 to my last post entitled, “Help us reach our goal.” In that post I was asking for everyone’s help to raise some extra money for the podcast. This is sort of the same but the difference is that I have launched a new campaign through a crowdfunding site called Teespring. It’s pretty much the same as Kickstarter but they work with people trying to sell t-shirts and such.
The t-shirt featured in this campaign takes a page out of the G.I.JOE book and since I’m an 80’s kid, it takes me back, but it also adds a mixture of 9-1-1 dispatch. It runs for $17 and the goal is to sell 150 t-shirts. The money will go directly to fund the Within the Trenches podcast and the new ventures we are exploring. Two big ideas are to do a mixed panel episode where police, fire and ems would be present to give a balanced outlook at what everyone does in emergency services. The second idea is to add some nice cams to do video episodes while in-house. The audio podcasts would still be there but the video would be something extra for our audience.
I will provide the link below so that you can check out the t-shirt and the campaign ends April 7 2013 at midnight. Our goal is to sell 150 t-shirts but just like Kickstarter, it’s an all or nothing venture. If we don’t make the goal, the shirts will not be made and no one gets charged a dime. It all works out pretty well but we want to make that goal or even surpass it before the deadline. If you have any questions please don’t hesitate to contact me by clicking the contact button on the left. Thanks and share the link with those you know. Cheers!
Because Knowing Is Half The Battle Campaign | WebPost Views: 39