This episode is sponsored by the 911 Training Institute, unique mental health expertise for the very first responder. This episode is also supported by INdigital, a leader in Next-Gen Core Services.
This episode features Leah, Deputy Director with Grand Traverse 9-1-1 out of Michigan.
As always if you have any comments, questions or you would like to be a guest on the show send an email to firstname.lastname@example.org.
Articles mentioned in episode –
How We Could Better Leverage Social Media During Disasters Like Harvey – Web
How social media assisted cops with the Hurricane Harvey response – Web
Episode topics –
- Leah’s 9-1-1 story
- Social media, Disasters and the PSAP
- Hurricane Harvey and the PSAP
- And more
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By Ricardo — 6 years ago
Good morning and welcome back to another excellent episode of the Within the Trenches podcast. This weeks podcast promotion features Diary of a Mad Dispatcher on Facebook! I will provide the link below and make sure to head over and ‘Like’ them. They are 66,000+ strong and adding more fans every day. The page is tailored to 9-1-1 dispatchers but anyone would be able to get the humor from this page.
With that said, this weeks episode features Jessica, a dispatcher with the Maricopa County Sheriff’s Office in Arizona. Jessica’s interview was excellent and her stories are compelling. This is an episode you don’t want to miss! As always you can email the show at email@example.com.
Make sure to check out our t-shirt campaign! There are only eight days left so get yours today!
Diary of a Mad Dispatcher – Facebook
Episode topics –
Post Views: 555
- Jessica’s transition from military police to dispatch
- Jessica’s first call and experience with a belligerent caller
- The horror of hearing shots fired over the radio
- A stranded hiker on top of a mountain
- Advice for those looking to get into dispatching
By Ricardo — 2 years ago
A project by Within the Trenches Podcast Facebook Page Admin Shae.
Two years ago, I shared an article where the state of Tennessee was looking at making the status of their 911 Dispatchers “public safety” employees rather than “office clerical”.
And someone suggested that I was “denigrating” secretaries everywhere with this information. An article mind you, not written by me.
That struck a nerve with me then, and it’s still something that bothers me now. Not her words so much, but the fact that it’s two years later and we’re no closer to being realized for who we really are – the first, first responders.
So as a tribute to us, I’m asking for dispatch agencies all across the globe to send us a picture from your agency of what it really looks like in the throws of dispatch. Within the Trenches.
I’m asking for realistic, preferably candid photos of you or your team members, taken in your center. I want to tell a story through pictures, the heartache of hearing someone’s last breath, the helplessness of hearing the phone clatter to the ground – unable to help the person on the other end, the exhaustion on the faces of dispatchers after tragedy found their community.
I want people to watch this video and see in our faces that we are more than “just” secretaries. We are the first, first-responders. #IAM911
A few rules:
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- No up close views of your CAD
- Realistic, preferably candid photos. (no smiling group photos for this project)
- Send your photos to the page or email them to firstname.lastname@example.org
By Ricardo — 5 years ago
I am Rob McMullen, ENP, your current North-Central Regional Director. Serving on the NENA Executive Board for the past two years has been an honor. I am pleased with the accomplishments of the association during my tenure on the board. Increasing membership and ENPs, creation of the TC Caucus and telecommunicator membership category, and attempting to standardize telecommunicator training are a few things that I think have really strengthened our great association. But there is more work to be done. I want to be a part of the future growth and enhancement. My experience has prepared me for the new challenge of running for NENA 2nd Vice President.
NENA is more than just an association to me, it is a resource and lifeline for PSAPs and telecommunicators. I recognized after attending my first Indiana state NENA conference in 2003 that NENA provided an opportunity to network and enhance training in the 9-1-1 industry. I knew I wanted to be a part of this association and their mission. I got involved in state conference planning and then ran for state office, becoming president of the Indiana Chapter in 2008. I couldn’t stop there. I attended my first national level conference and I was hooked! TDC/ODC was not what I had expected. It was a working conference and they wanted MY help. I was blown away by the opportunities to develop policy and procedures for the industry. I started in the public education and training committee; worked on joint NENA/APCO focus groups sharing 9-1-1 operational information with many private companies rolling out new products and services; chaired the devices and sensors working group and co-chaired the Contingency Planning sub-committee. I also participated in the last revision of the ENP Reference Manual. My work on national committees taught me that it is vital that the PSAP has a voice on the board. That motivated me to run for North-Central Regional Director and is motivating me to take the next step in running for NENA 2nd Vice President. I am the voice of the PSAP and I take that responsibility seriously.
NENA hasn’t only helped in my job, but also in my career. I started as a dispatcher in 1998, became a dispatch supervisor in 2003 and a center director in 2011. I believe that my NENA training and experience, ENP and CMCP played a big factor in landing the job as the 9-1-1 Director of Vigo County 9-1-1. Going from Dispatcher to Director gives me the perspective needed to act as an advocate for the PSAPs and the telecommunicators in our association, as well as for management and operations. My 17 years’ experience in the 9-1-1 industry demonstrates constant personal growth and development. I have worked in small and average sized centers and have a unique understanding of the concerns and issues facing the majority of PSAPs in North America and beyond.
I have been a featured speaker at local, state and national public safety conferences. I have had the opportunity to travel to different chapter conferences in my region and have learned that 9-1-1 works differently in different areas, but that there are many commonalities. This is a great industry full of wonderful people.
My involvement in NENA has required personal commitment and dedication, and the rewards have been great. I have developed lifelong friendships, acquired a vast knowledge of 9-1-1, enhanced my career and even honed my “people skills”. I have been a part of something great and want to continue to serve in this new capacity for NENA.
I look forward to earning your trust and hope that I can count on your vote. A vote for me for NENA 2nd VP is a vote for every PSAP in North America!
Vote for Rob herePost Views: 475