Ep 170 features Jim Marshall and Ryan Dedmon of the 911 Training Institute.
As always if you have any comments, questions or you would like to be a guest on the show please send an email to email@example.com. To pre-order your copy of Jim Marshall’s new book “The Resilient 911 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 911 Center” please visit the link below.
Pre-order “The Resilient 911 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 911 Center” – Web
Episode topics –
- Survive & Thrive Fit Challenge recap
- Candida Story
- A suicidal caller, yoga and a save
- Ryan’s update
- Jim’s update
- And more
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By Ricardo — 6 years ago
For years now I have heard this after saying what I do for a living, “Wow, that sounds interesting. So what’s your best or worst call?” Now, I’ve heard this many times and at first I was annoyed with it. I never wanted to say what I did for a living but then I thought about it. Why exactly do people want to know about what I do? The general public’s curiosity made me even more curious. After talking to several people I found out that they want to know because it’s not something you hear about that often. What we do for a living is very interesting and people really want to hear our stories.
All this curiosity has made me more than happy to talk about what I do. I’ve been in this line of work for a long time and I have heard just about everything you can think of. I’ve taken suicidal calls, medical calls, shootings, funny calls, car chases, and many more. I could blow your mind with the calls I’ve taken and you would be left with the question, “How do you do this for a living?” My answer would be, “It’s what I do and I’m damn good at it.” I have also shared moments with my work family that will never be forgotten and to explain it to someone would only scratch the surface of those specific moments. It’s these stories that I want to share with people; the calls you don’t hear and are curious about.
One time I was working the night shift with two of my co-workers. The night was rather calm and I was on radios. We talked throughout the night, which seemed to drag on, and a trooper keys up on the radio and says that he’s checking a residence for a girl that was possibly being held there by her boyfriend. I asked if he wanted any status checks and he said he was 10-5. This means that he doesn’t need any status checks. My co-workers and I went back to chatting and a couple minutes into the call an officer yelled something that no one ever wants to hear.
“SHOTS FIRED, SHOTS FIRED, OFFICER HIT.”
I can’t describe the feeling that went over me but my co-workers and I jumped into action to get an ambulance out to the scene to stage and direct other officers to assist those who were out at the house. It was unnerving to be in the dark of what was going on out there. We knew the gist but the specifics were unclear. We helped by looking up info on the house and it’s possible occupants. Anything the officers asked for we did it. After that we sat there as each officer called out his or her perimeter location. The standoff lasted past our shift and when I got home I couldn’t sleep. After a while I had to force myself to go to bed. When I woke up I looked online for the news story. It turned out that the suspect was arrested, one person died, and the officer who was shot was fine.
Moments like this happen at any time and I’ve seen my fair share. My experience in dispatch is not only interesting but it’s amazing. It’s something I want to share with everyone and I want you, the readers of this blog, to know more about what we as 9-1-1 dispatcher’s go through during these moments. It is also the basis of a Kickstarter project I started that will include a live podcast featuring the stories of 9-1-1 dispatchers. This podcast would give you a better idea of what we do and deal with. It will also start with dispatch but eventually I would like to add police, fire, and EMS. I will provide a link below to the Kickstarter page for pledges and rewards. Any help you can provide would be appreciated. My fellow dispatchers and I have many stories and this is just one way you can hear about them.
(Kickstarter – Within the Trenches Project Page)Post Views: 226
By Ricardo — 7 years ago
Hello folks, I hope you’re having a good Sunday so far. I had an interesting conversation with my co-workers that I would like to share. I want to see what you think and test how aware you are. First off, the conversation started with the people we talk to and the descriptions they give for suspects, vehicles, etc. The descriptions are good but they are almost always different. Now, don’t get me wrong here. I am in no way complaining about this because it’s always good when someone calls and gives us information for our officers. The point is that we all miss what we are not looking for. Does that make sense? If not let me give you an example. Back when I started my dispatching career in Florida I was sent to a week long training class. We were talking about the awareness of our callers and as he spoke someone entered the room. The guy handed something to the instructor and walked around the room and then left. The instructor continued to talk,
“It’s funny how much we miss when we are not looking for something specific. For example class, what was this guy wearing when he came in?”
Um…what? That’s exactly what was running through my head. I glanced at the guy but I wasn’t paying that much attention to him. Why should I? The instructor chuckled at us so I’m sure we all had a puzzled look on our faces. He asked each one of us what we thought he was wearing and every description was different. The instructor then showed us what the guy gave him. He held it up and it turned out to be a picture of the guy. He had taken a picture of himself before walking into the room and gave it to the instructor. We had a good laugh but it definitely proved his point. We miss what we are not looking for. So my fellow Jabber Loggers…how aware are you? I shared this story with my team since it dealt with the topic at the time. I also showed them a video. I have provided the same video below for your viewing pleasure and to test you. Some of you may have watched this before but if not, make sure to pay close attention and then comment. And by the way, this is not one of those stupid videos where a zombie jumps out so no worries. Good luck folks, cheers!Post Views: 211
By Ricardo — 6 months ago
This is a live audience episode and it was recorded live on Mackinac Island, Michigan at the 2018 NENA/APCO conference. It all started at the Michigan NENA conference 5 years ago for this podcast. Much has happened since then. I am honored and blessed to be able to do this and share dispatch stories. They are the important ones that you don’t hear, but they are the ones that need to be heard. Since the time I started doing this, we have shared, we have healed and we have grown.
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at firstname.lastname@example.org. Thank you all for the support and for listening. If it wasn’t for all of you, I would not have made it to this epic episode 200. Here’s to many more…
Episode topics –
Post Views: 1,276
- IAM911 stories from the 9-1-1 professionals that make up the movement in Michigan