Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 174 is a live audience episode recorded at the Missouri Public Safety Communications Conference. This episode is called “Open Mic” where we talk about the lighter, more funny part of 9-1-1 dispatch.
Episode topics –
- She’s throwing out my spam!
- What’s your last name? Browneye?
- Lewd on the highway
- Lewd in the parking lot
- And more!
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to email@example.com
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By Ricardo — 7 years ago
As 911 dispatchers we deal with all kinds of situations. We speak to many different people and the calls are never the same. The majority of the calls we take on 911 are actually non-emergency. You wouldn’t think that when picking up a 911 call the conversation would be about loud noise from the neighbors or a horse in someones yard but it happens. When a 911 call comes in and it is a true emergency it can go to hell and fast. Being on our end of the phone we do anything and everything we can to keep our callers and emergency personnel safe. Whether we’re keeping a feuding couple separated or giving GPS coordinates to help find those in need of help, we do our best. I want to give props to those who worked in dispatch this past weekend and those who worked during the storms a couple weekends ago. I am proud to work with all of you. The video below is a taste of what we do. What have you done today?
PS. I show up in this video but I was not involved in the call featured in the video so the props go to my co-workers not me, although I believe I owe doughnuts for being on TV.Post Views: 372
By Ricardo — 4 years ago
This is episode 66 of Within the Trenches and this is a special episode. Since the beginning of my show I have had people helping me out and giving me advice. One of those people is Mark Fletcher with Avaya. I’ve been on his podcast a few times and this time it was my turn to have him as a guest. Mark is the Chief Architect for Worldwide Public Safety Solutions at Avaya as well as the program director of the longest running Public Safety podcast on the Avaya Podcast Network. We sat down and talked all things 9-1-1 including NENA, ENP certification, Kari’s Law and more.
This is a must listen so check it out and share. As always you can email the show at firstname.lastname@example.org and if you would like to learn more about Mark and Kari’s Law follow the links below.
Episode topics –
Post Views: 162
- Mark’s start in the 9-1-1 community
- Mark’s motivation to work hard to improve 9-1-1
- Kari’s Law
- ENP certification
By Ricardo — 6 months ago
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 179 features Sheila with Buena Vista County Communications (911), is the Iowa APCO Telecommunicator of the Year, and this episode was recorded at the Iowa APCO conference.
American Heart Association – (As mentioned in the episode)
Episode topics –
- Sheila’s 9-1-1 story
- Calls that stick with you
- Iowa APCO Telecommunicator of the Year Award
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to email@example.comPost Views: 261