Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 174 is a live audience episode recorded at the Missouri Public Safety Communications Conference. This episode is called “Open Mic” where we talk about the lighter, more funny part of 9-1-1 dispatch.
Episode topics –
- She’s throwing out my spam!
- What’s your last name? Browneye?
- Lewd on the highway
- Lewd in the parking lot
- And more!
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to email@example.com
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By Ricardo — 6 years ago
Good evening folks. It’s been a while since I’ve written a post for “Within the Trenches”. As you may know, I am a supervisor for a 911 center. I’ve taken many calls that you wouldn’t believe and others that would make you cringe. The work my fellow co-workers and I do is accomplished by a level head, common sense, a stern voice, thick skin, and nerves of steel. It’s not often that those who work in dispatch, or within the trenches as I call it, receive a lot of kudos. Now, it’s not because we don’t do a good job. We do an excellent job but it’s not always noticed in the media. Amongst our own we give many kudos. When it’s recognized out of the workplace it’s something to be shared.
With that said I have shared stories of horror, sadness, and triumph. I have given shout outs to those in the field as well as those within the trenches. Tonight I would like to continue that by sharing a story that is all over the news and for good reason. A member of my team did something extraordinary today. Around 7a.m. a 25 year old man lead police on a high speed chase. The males family was worried about his well being and called police for assistance. The description of the male and what he was driving went out to area agencies, but once he was spotted the chase was on. It had begun in Holland and worked it’s way into Allegan County. Around the time the chase crossed the county line, the male called 911. Tammy, one of my team members, answered the call. After speaking to the 25 year old, she was able to convince him to not only slow down but to pull over and place his hands on the steering wheel so that officers could help him. An intense and dangerous situation ended peacefully without anyone getting hurt.
I imagine the feeling within dispatch was intense. The intensity of the room can be compared to bracing yourself and slamming the gas pedal. It may sound odd but it’s the only way I can explain it for those who have never experienced the art of a 911 Dispatcher. For those who have experienced work within the trenches, well…you know exactly what I mean. When a situation is at it’s most intense, we take our usual “A” game to the next level. We are calm, smart, and ready for anything. I have worked with Tammy for a long time and I am proud to work along side her and the rest of our co-workers. Great job to everyone who was involved with this call and Tammy…you make up all of which stands for the title of this post. Nerves of steel, voice of reason.Post Views: 212
By Ricardo — 2 years ago
Welcome back to Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I finally got the chance to speak to Ryan, who serves with the 911 Wellness Foundation as well as a consultant for the 911 Training Institute and runs the blog and social media outlets for Operation 10-8. This has been about 2 years in the making but it was worth the wait. Also on the podcast is Lloyd, a previous guest on the show and a police dispatcher in Western Canada. This was a lot of fun to record.
As always, if you have any questions or you would like to be a guest on the show email firstname.lastname@example.org. Below you will find links for both Ryan and Lloyd’s blogs and more.
Episode topics –
Post Views: 178
- Ryan’s background in public safety
- Operation 10-8
- Dispatch Monkey Blog
- Snails call
- Goats call
- Marijuana call
- #IAM911 movement
By Ricardo — 3 years ago
Hello and welcome to episode 90 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver. It was an excellent week of networking, learning, presenting and podcasting. In This episode I got the chance to sit down with Matt, Founder of Agency360 and sponsor of the show for the month of June.
Matt shares his story from dispatch, to becoming a police officer and ultimately starting Agency360 to help the onboarding of new dispatchers and helping to streamline your CTO program. It’s an episode you don’t want to miss! So please listen and share!
As always, if you have any questions or would like to be a guest on the show, send an email to email@example.com.
Make sure to check out our sponsor Agency360 by clicking the image below.
Episode topics –
Post Views: 130
- Matt’s dispatch story
- The history of Agency360
- Early 911 calls
- What Agency360 can do for you
- And more