Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 177 features April, Executive Director with Jasper County Emergency Services and Eric, Deputy Director with Christian County Emergency Services and is the last episode recorded at the Missouri Public Safety Communications Conference.
Episode topics –
- A discussion of PTSD
- How to identify it
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to email@example.com
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By Ricardo — 4 years ago
Since we were little kids we were taught to dial 9-1-1 for help. If someone gets hurt, call 9-1-1. If you witness someone in trouble and you hear, “CALL 9-1-1” you call 9-1-1. We know that when you pick up the phone to dial for help, the phone will be answered by someone that can send an ambulance, the fire department or police. It’s easy right? We have been taught this and we teach our kids the same thing.
What if you’re dialing from a hotel? Did you know that you have to dial 9 before even dialing 9-1-1? I didn’t. Since I started my new job I have been staying at many hotels. I never thought to check the keypad to see what I needed to do in order to call for help. I was taught to dial 9-1-1 not 9-9-1-1. I guess I figured that since I would be calling from a “room” that I would be able to call direct. It’s not like I’m calling from an office building, I’m staying in this room. One would think it would be that easy but in fact, some hotels require different numbers in order to call 9-1-1.
One would think that in order for an issue like this to be noticed is for a tragedy to happen right? Well…it has. On December 1 2013 a young mother was murdered by her estranged husband. She had agreed to meet him at a hotel so that he could see their kids for a short visitation. As the incident unfolded the eldest child, a 9 year old, knew to call 9-1-1 for help but it didn’t work. The call would not go through. She didn’t know that she had to dial 9 to get an outside line and then dial 9-1-1. When the call didn’t go through she gathered her younger siblings and tried to get help. After an attempt for help from housekeeping that failed due to a language barrier she was able to get help from a neighboring room.
It’s hard to stomach. In a moment of panic you are not trying to read instructions on the phone, you are trying to dial the three numbers taught from a young age for help. Since this tragedy a number of people have stepped up to help spread the word on this and help pass a law named after the young mother who lost her life. Kari’s Law, according to a petition on Change.org and Fox News says that, “the law as described by the petition would require hotels and motels to upgrade to “Enhanced 911” systems that would let guests call for help just by dialing 911 and give the operator the caller’s exact location.”
Over 416,000 people have signed the petition. The law is being pushed forward but more awareness needs to be made. Read up on the situation and sign the petition. I will provide the link for the petition below as well as a few articles written by a friend and fellow emergency services professional and podcaster, Mark Fletcher of Avaya. Let’s do our part and help pass Kari’s Law so that no one ever has to suffer a similar tragedy due to a system run on old technology.
Change it for Kari – Facebook
Change.org – Kari’s Law
A Give Forward Campaign supporting Kari’s children – WebPost Views: 111
By Ricardo — 5 years ago
Within the Trenches is back with episode 35! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Jennifer, Director of Loudon County 9-1-1 in Tennessee and she is also the NENA President for the Tennessee Chapter. Jennifer shared her 9-1-1 story beginning with her time as a telecommunicator to her rise up to the position of director. We also touch on how important 9-1-1 is as the main link in each call and how 9-1-1 is pushed to the back of the emergency services chain.
This was the last episode that I recorded at the National NENA Conference in Charlotte, North Carolina. The entire week was amazing and I came out with some new friends and fans of the show. Thank you all for everything and the participation! As always you can email the show at firstname.lastname@example.org.
Episode topics –
Post Views: 102
- How Jennifer got into 9-1-1
- Calls that stick with her (i.e. Officer involved shooting)
- Getting closure from calls taken over 9-1-1
- Why 9-1-1 is put off to the side when it comes to the chain of 9-1-1 Services
By Ricardo — 5 years ago
Good morning everyone! Ever since Within the Trenches hit its goal the show has become quite popular. With such an outpour of support it not only makes me happy but it proves how important this show is. I have been working on spreading the word on the show as well as submitting feeds in order for people to have the ability to download certain apps and stream the show over their mobile devices. As of right now there are three separate feeds. I stated this in a previous post but I wanted to state it again so that it is clear. The feeds are separated as separate categories with one being Within the Trenches, The AudioVillains (NSFW), and a feed to rule them all, The JCast. The last one holds all the shows in one. I did this because not everyone wants to hear every show and all three links can be found on the right side of the site.
With that said I’m happy to announce that Within the Trenches is not only on iTunes for subscription but on Stitcher Radio. For those who have not heard about Stitcher, it’s a free mobile app available for iPhone, Android and other mobile devices. It’s an on-demand podcast, news and public radio app. Ever since I started using Stitcher I have discovered many great shows and I highly recommend it. I will provide a video on Stitcher and a link to Within the Trenches for your listening pleasure. Thank you again for listening and this Wednesday January 16th episode 3 will be recorded. If you have any questions please contact me any time at the JCast’s official email email@example.com. If you are a fan of the show or you know someone who is, make sure to ‘Like’ Jabber Log on Facebook for up to date information on new episodes.Post Views: 70