Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 177 features April, Executive Director with Jasper County Emergency Services and Eric, Deputy Director with Christian County Emergency Services and is the last episode recorded at the Missouri Public Safety Communications Conference.
Episode topics –
- A discussion of PTSD
- How to identify it
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to firstname.lastname@example.org
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By Ricardo — 3 years ago
You find it rewarding to be a Communications Training Officer (CTO), but it’s been a long day with the trainee that hasn’t gone well. You are so busy that your 12 hour shift has turned into 14 and finally the time to go home arrives. But then you remember…you still need to fill out your daily observation (field training paperwork) for the new dispatcher.
CTOs are a critical component for a successful trainee experience, and their documentation is imperative for liability protection. While most dispatch centers have high tech software for handling calls, many are still using pen and paper for their daily observations and other on-boarding documentation. If the agency happens to use a Word document or PDF fillable form, these forms still need to be printed and signed to ensure the trainee receives feedback.
The cumbersome nature of manual paper forms creates a hassle to track information down and ensure that a trainee’s file is complete. Quality issues arise in the absence of a consistent, standardized training program. These challenges result in a limited ability to address training issues in a timely manner and be proactive in preventing problems. And without easy, real-time access to the data, supervisors can look like they’re out of touch when asked about the status of a trainee or the overall group, especially on short notice.
It doesn’t have to be that way any longer! Agency360 is on a mission to change this approach. Our web-based field training software is designed to manage the documentation of your on-boarding training program online. Using Internet connectivity, trainers, trainees, supervisors, and administrators can access and complete their information anytime, anywhere. With fields that you can modify, the software can be adapted to your way of training and help ensure your agency-specific policies and procedures are covered.
To learn more check out our website at http://www.agency360.com?utm_source=withinthetrenches or come see us in Booth 154 at the NENA Conference in Denver June 29th and 30th!Post Views: 137
By Ricardo — 5 years ago
Within the Trenches is back with episode 32! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Nathan, President/Founder of the Denise Amber Lee Foundation, April, the Michigan NENA President, and Brian with DU-COMM out of DuPage County Illinois. Now, out of all the sessions that were given at this conference I wanted more than anything to attend this one. The session was about 9-1-1 training standards and although it might not sound appealing it highlighted a very important story.
The story of Denise Amber Lee is one that everyone should know and learn from. It is because of her story and others that 9-1-1 standards are needed. Nathan is the President and founder of the foundation that is named after his wife and his mission is to see that standards are developed and put into place. According to the foundations official website, it is the mission, “to promote and support public safety through uniform training, standardized protocols, defined measurable outcomes, and technological advances to the 9-1-1 system.” It goes on to say that its vision is, “to be the emotional driving force for changes in the 9-1-1 system in order to minimize human error.”
Denise’s story is highlighted on this episode through the audio of a video Nathan played during the session. We also stress the importance of standards in 9-1-1 training as well as some problems with standardizing training throughout the country. This is a very important episode, one that we can all learn from. As always you can email the show at email@example.com and to learn more about the Denise Amber Lee Foundation please follow the links below.
APCO Standards | Web
Episode topics –
Post Views: 130
- The story of Denise Amber Lee
- The mission of the foundation
- The importance of 9-1-1 standards
- Some problems with moving forward with standards
Post Views: 143By Ricardo — 7 months agoWe administer CPR instructions, call pursuits, listen to shots fired, last breaths, and first cries. We are the nameless, faceless, first first-responders. #WithintheTrenchesPodcast #IAM911Video created by Within the Trenches Podcast Facebook Page Admin Shae.Music credit and all rights to the song “Human” belong to Rag’n’Bone Man.Huge props to Shae! Please watch and share.Post Views: 143