Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 178 features Karin of RapidSOS and John of Hexagon and was recorded at the Iowa APCO conference.
Episode topics –
- Karin’s 9-1-1 story
- John’s 9-1-1 story
- John’s best call
- Calls that stick with you
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to firstname.lastname@example.org
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By Ricardo — 6 years ago
Good morning everyone! It has been a while since I posted an episode but I have been busy like you wouldn’t believe. Working the private sector has been fun, rewarding and busy! In this bonus episode I talk about what has been going on in my life, my personal dispatch stories that made me cry and what it has been like to transition from the hot seat to the 9-1-1 office chair. New episodes will be recorded weekly once again so stay tuned! As always you can email the show at email@example.com. Also don’t forget to check out The Nocturnal Dispatcher at the links below.Post Views: 329
By Ricardo — 5 years ago
Good afternoon and welcome back to another episode of Within the Trenches. This episode brings us closer to the end of my time at Indiana’s NENA conference. My time there was inspiring, educational and I can’t wait for next year. The stories covered have been amazing and today’s episode is right up there with the best of them.
In this episode I had the chance to speak to Kimberly, a dispatcher/CTO with Jennings County 9-1-1, John, director with Jefferson County 9-1-1 and Nicole, Assistant Director with Montgomery County Communications Center. We reflected on the beginning of their careers along with some hard calls and advice/techniques on how to deal with them.
This is an episode you don’t want to miss! As always you can email the show at firstname.lastname@example.org.
Episode topics –
Post Views: 351
- How each guest started in 9-1-1
- Training techniques
- Dealing with hard calls
- The importance of attending a NENA conference
By Ricardo — 4 years ago
On February 16, 1968, the first 9-1-1 call was made. This is a very important date so today I present to you episode 80 of the podcast. I’m posting it ahead of episode 79 because I can’t wait to share this story with all of you. Every event comes with stories and today’s date marks an event that started a lifetime of stories from those behind the mic.
I have to say that it’s crazy to think that this podcast has 80 episodes under its belt. I started this adventure telling my stories through a written segment on my blog, the Jabber Log and it eventually evolved into a podcast. What I wanted to do from the beginning was tell the stories of the unsung heroes of 911 and here I am. I love doing this and the stories are all amazing. I just want to thank the listeners for the support throughout this journey and this episode is going to be excellent.
My guest today has been in public safety for some time now and his story is one that I have wanted to cover since I heard about it from my friend Tom with the Cool Kids of 911 Facebook page. His name is Steve and he is the director for Fairfax County 911 out of Virginia. His stories range from his first day in the chair to present day. Steve has many stories and I look forward to having him on again.
As always if you have any questions or would like to be on the show you can send an email to email@example.com
Note: There are a couple spots where there is an echo but it does not take away from the episode so enjoy.
Episode topics –
Post Views: 402
- How Steve started out in dispatch
- The day Martin Luther King Jr. was assassinated & the DC riots
- Opinion on texting
- How much different is 911 now from when Steve started