Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 181 features Aaron, dispatcher with Carroll County and Cody, head of the popular Facebook Page Nocturnal Dispatchers as well as a dispatcher with Boone County out of Iowa. This episode was recorded at the Iowa APCO conference.
Episode topics –
- Aaron’s 9-1-1 story
- Cody’s 9-1-1 story
- A story of PTSD
- Calls that stick with you
- The lighter side of 9-1-1
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to email@example.com
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By Ricardo — 5 months ago
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 192 features Lisa, 911 Manager with City of Fayetteville 911 Communications, NC. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.
Episode topics –
- Lisa’s 9-1-1 story
- Deal with child callers
- Personal connections with those on the road
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to firstname.lastname@example.orgPost Views: 319
By Ricardo — 7 years ago
If you were unaware, I work as a 911 operator. I have told stories from the workplace and some have been horrifying and others have been funny. What I want to talk about today are some assumptions as to what goes on when we are taking a call. To start off, we take all calls. This includes emergency calls on 911 and non-emergency calls on our 7 digit lines. I have mentioned before that our calls range from scary to funny and it gets pretty busy at times. So what is going on when you call 911 and you’re put on hold? I have taken several calls in the past where I have had to put someone on hold. The call has come through on 911 and when it’s balls to the walls busy and multiple 911 lines are going off the beginning of a conversation goes like this,
“911 do you have an emergency?”
“What!? I called 911 didn’t I?”
“Yes you did but I have another emergency on hold so do you have an emergency?”
Now this is how it starts but the next part of the conversation can go a few different ways.
“Yes! I do have an emergency!”
“Ok, go ahead with your emergency.”
“Well…there is this dog that the neighbor has and it keeps coming into my yard.”
Meanwhile there is someone on hold who needs medical attention and I have to break the news that the dog in their yard is a lower priority and they will have to hold. They get upset and start swearing as the phone is put down. The other two ways will be callers who will say its an emergency and it really is or they will say no and hold. Otherwise, the scenario above is usually how it goes. Hard to believe? I think not. Another thing that people find hard to believe is that the officer who is going to their complaint isn’t right around the corner. We are constantly yelled at and talked down to because the officer isn’t there the moment after they call. There are only so many officers on at a time and it does take a little while to get someone there. They are not sitting around the corner of every home waiting to be dispatched out.
Let’s see what else….oh yes! A lot of people think that 911 is the number to call for parade and firework information. After much investigation it has been found that 911 is not the number to call for this. In fact it would be easier to pick up a newspaper or go online for this information. If you are told to hold or that we do not have this information, please don’t get upset with us. Also if you happen to call 911 on accident please stay on the line because in the end, we will find you anyway. We are here to help to the best of our abilities and we do our best every time. If you are put on hold please be patient. There is a very good reason for being put on hold and it can range from answering another 911 call to paging out fire and ems or another emergency service. I am proud of what I do and proud to work with an excellent group of people. Since there seems to be so much that people don’t understand I am going to give you an opportunity to heighten your education. Ask me anything you want and I will answer the best I can. Let’s have some fun with this!Post Views: 202
By Ricardo — 4 years ago
On February 16, 1968, the first 9-1-1 call was made. This is a very important date so today I present to you episode 80 of the podcast. I’m posting it ahead of episode 79 because I can’t wait to share this story with all of you. Every event comes with stories and today’s date marks an event that started a lifetime of stories from those behind the mic.
I have to say that it’s crazy to think that this podcast has 80 episodes under its belt. I started this adventure telling my stories through a written segment on my blog, the Jabber Log and it eventually evolved into a podcast. What I wanted to do from the beginning was tell the stories of the unsung heroes of 911 and here I am. I love doing this and the stories are all amazing. I just want to thank the listeners for the support throughout this journey and this episode is going to be excellent.
My guest today has been in public safety for some time now and his story is one that I have wanted to cover since I heard about it from my friend Tom with the Cool Kids of 911 Facebook page. His name is Steve and he is the director for Fairfax County 911 out of Virginia. His stories range from his first day in the chair to present day. Steve has many stories and I look forward to having him on again.
As always if you have any questions or would like to be on the show you can send an email to email@example.com
Note: There are a couple spots where there is an echo but it does not take away from the episode so enjoy.
Episode topics –
Post Views: 209
- How Steve started out in dispatch
- The day Martin Luther King Jr. was assassinated & the DC riots
- Opinion on texting
- How much different is 911 now from when Steve started