Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 181 features Aaron, dispatcher with Carroll County and Cody, head of the popular Facebook Page Nocturnal Dispatchers as well as a dispatcher with Boone County out of Iowa. This episode was recorded at the Iowa APCO conference.
Episode topics –
- Aaron’s 9-1-1 story
- Cody’s 9-1-1 story
- A story of PTSD
- Calls that stick with you
- The lighter side of 9-1-1
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to firstname.lastname@example.org
You Might also like
By Ricardo — 6 years ago
The field of emergency services has a big responsibility. They put themselves on the line every day in order to keep the public safe. When you call 9-1-1 for police, fire, or ems, you get to see them face-to-face. The ones you don’t see are the dispatchers on the other end. They are first in line when an emergency occurs and their role is vital to the safety of the public. Jabber Log recently sat down with Whitney Wilson, a 9-1-1 operator with Allegan County Central Dispatch, to see what she does and why she does it.
This article continues the Emergency Services Series that began a month ago to show another side that people don’t get to see. Everyone has a story to tell and according to 911dispatch.com, “There is no accurate source of figures on the number of full-time public safety dispatchers. One industry association claims there are 250,000 “public safety 911 professionals.” Out of those 250,000 this is just one story.Post Views: 78
Post Views: 91By Ricardo — 5 months ago
This episode is sponsored by Dispatch In Depth. A new podcast by the IAED. You can catch new episodes on iTunes, Stitcher Radio and Soundcloud. Ep 159 of Within the Trenches features Rachel, Public Safety IT PM with Wake County out of NC and guest regular, director of Vigo County and President of NENA Rob ‘Bigmac’ McMullen. In this episode Rachel shares her 9-1-1 story. She talks about how she started in dispatch and switched over to a Public Safety IT PM. This episode spirals into hilarity as we talk about 9-1-1 topics and listen to a news story out of Polk County, FL that will have you cracking up. It’s a must listen!
As always, if you have any comments, questions or you would like to be a guest on the show send an email to email@example.com.
Podcast Sponsor –
Episode topics –
Post Views: 91
- Funny intro
- Rachel’s 9-1-1 story
- Lip cheese
- Trotting to jail
- And more
By Ricardo — 4 years ago
Within the Trenches has been going strong for 44 episodes. It continues to grow in popularity and we are doing new things. For example, we are going to utilize a popular service called Google Hangouts On Air. Now this is something we have talked about before but now we are ready to jump in and bring dispatchers together to tell their stories and share tips. Episode 45 will be done over webcam and broadcasted live over the web. It will also be available on YouTube and iTunes. Below is a look at Hangouts On Air and the concept for what Within the Trenches Live is based on.
Other things we are doing involve topic related discussions that pertain to 9-1-1. We have already touched on PTSD, EMDR, Critical Incident Stress Management, TERT and more. These episodes have been very educational and we want to continue this. Our most recent episode featured Smart911. Matt, Senior Director of Product Management shared how the company started and the benefits to dispatch and the public.
So what are we looking for?
Well, we are looking for dispatchers and 9-1-1 related companies from all over to be guests on the show. We want to tell your story! If you are a dispatch center running a fundraiser and want to get the word out then we want to help. If you have a dispatcher who was chosen as dispatcher of the year then we want to interview them and share their story. If you have dispatch related questions and are looking for answers from others who take the call you can email them to us or send us a message on our Facebook page and we can post them anonymously so that others can help answer your question. If you are a training company who would like to share techniques on active shooters or suicidal callers then we want to speak to you!
Within the Trenches is about the experience of being a 9-1-1 dispatcher. We want to share your story, educate you and help the public understand what it means to take the call.
If you have any questions or would like to be a guest on the show you can email us at firstname.lastname@example.org.Post Views: 140