Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 182 is an Imagine Listening episode. It features stories from the 9-1-1 professionals of Iowa. This was recorded at the Iowa APCO conference during the closing session.
Episode topics –
- #IAM911 stories
- Addressing an issue
- An announcement for the national APCO conference
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to email@example.com
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By Ricardo — 7 years ago
I have been reflecting on all of the calls I have taken and although I would like to keep hitting you with the crazy calls, I thought I would give you a taste of something funny. During the first year of my current career I had already taken several calls that I never thought I would take. They were bad, they were good and they were very funny. I mean, I took a call once where a man was upset because his girlfriend was tossing his Spam out of the window of his camper. Anyhow, one that sticks out in my mind is a domestic call I took. Now I know that no domestic call is ever funny but this one was odd and funny.
It was a hot summer night and there was a full moon. For whatever reason the crazy shit hits the fan but we hang in there and do what we do. I was sitting at phones and the phone rang. I had already taken call after call and when I picked this one up I immediately heard screaming. I tried to get the caller to answer me but there was just yelling in the background. After bringing my voice down to a whisper someone finally spoke. I was relieved that I was able to make this technique work but the voice was not what I expected.
When the voice asked if I was there I pictured a Speak & Spell holding a phone up to where its ears would be. All I am saying is that the person had a robotic voice and I believe this caller was a person who had a Laryngectomy and was using a hand-held talking device. It was hard to understand this person and it turned out that the daughter of my caller was simply upset because she was not getting her way. Nothing bad had actually happened and they were just arguing. What made me look like an ass was that throughout the conversation I called this robotic wonder “Sir”. Why I went with sir, I don’t know but I assumed this was a man. Well I was wrong! This person was finally fed up with the sir business and said, “Sir…I am not a sir…I am a ma’am. This thing makes me sound like a man. HA-HA-HA”. Yeah…picture that with a robotic voice and try not to laugh. I wanted to at least chuckle but I bit my lip and stayed professional. After my shift I had a good laugh and to this day I remember it and it makes me smile.Post Views: 175
By Ricardo — 11 months agoThis episode is brought to you by Dispatch In Depth–a new podcast for emergency dispatchers. If you like Within The Trenches, you’re gonna want to check it out. Dispatch In Depth takes you deep into the why and how of emergency dispatching. It’s produced by the International Academies of Emergency Dispatch and hosted by Isabel Gardett, the Director of Academics at IAED. Each episode features an interview with experts in the field including researchers, dispatchers, responders and public safety officials—who talk about the work they’re doing to make emergency dispatching as safe and effective as possible. I’ve listened to each episode and they are educational and entertaining. Would you believe that levels of evidence for example on CPR protocols can be decided on with the help of animal studies? Pig studies led to the new compressions only that showed better outcomes in pigs. These studies can be compared to humans but, I don’t want to give away anymore. It’s something you have to listen to. The episode is Cardiac Arrested Development, just one of many great episodes of Dispatch In Depth available on iTunes, Stitcher Radio and Soundcloud.Halloween. It’s probably my favorite time of the year. I love to be scared. The horror genre is my favorite. According to the free encyclopedia, Halloween, also known as All Hallows’ Eve is a celebration observed in a number of countries on the 31st of October. It begins the 3 day observance of Allhallowwide, the time of the liturgical year dedicated to remembering the dead, including saints, martyrs, and all the faithful departed.Others see it as a time for carving pumpkins with scary faces, trick or treating, goblins, ghost stories and haunted houses. During my time in dispatch I took all kinds of horrific calls from listening to someone as they took their last breath to someone finding a loved one hung in their home. They stick with me and will forever be embedded in my memory but two calls fall under the unusual and well…paranormal.This is Within the Trenches Ep 156…Please check out the links below and as always if you have any comments, questions, or you would like to be a guest on the show send an email to firstname.lastname@example.org.Halloween description – WikipediaAl Capone research citation –
Episode topics –
- HAUNTED MICHIGAN: Al Capone & the Ghosts of Allegan County’s ‘Yellow Motel’
- The Final Insanity of Al Capone: Was Notorious Gangster Haunted by a Hapless Victim?
- This day in history: Capone goes to prison
Post Views: 263
- Story 1 – The suspicious 2
- Story 2 – The Yellow Motel & Al Capone
- Story 3 – Home is where the ghosts are
By Ricardo — 3 years ago
Welcome to episode 97 of Within the Trenches. A few days ago I received numerous tweets and Facebook messages asking if there was going to be a Halloween themed show. I thought about it and thought about it and finally decided I would do one. I was trying to figure out what I was going to do and a good friend of mine told me about some creepy and scary 9-1-1 calls she heard from a YouTube channel. I checked them out and they are pretty crazy. They reminded me of when I was in dispatch and the crazy stuff I would hear so I decided to use the tapes. I will give full credit to those who put the calls together below so make sure to check them out for other videos.
I want to make sure that everyone knows that I am not making light of the emergency situations. The calls are meant to educate and show the reality of 9-1-1 dispatch. Others may have a dark sense of humor and if you do well, that usually means you have worked or know someone who has come from the chair. At the end of the episode you will get to hear about some new things going on with the show and a scholarship I want to put together for the 2016 National NENA conference. I’m currently looking for sponsors so if you want in on it please let me know.
As always if you have any questions or would like to be a guest on the show, send an email to email@example.com.
- My haunted house
- B&E and Attempted B&E while I was at home with my family
- Within the Trenches Dispatcher Scholarship
Mr. Nightmare YouTube Channel – 6 Shocking & Freaky 911 Calls
- Elderly Female calls 911 to report a suspicious subject outside her home.
- Chimpanzee attack
- Weepy voice killer
Post Views: 214
- Man living in Washington describes what sounds like Bigfoot
- Kid who calls 911 to report killing his mom and sister
- Stalker call where caller was armed