Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 191 features Christine, Dispatch Supervisor with Waukesha County Communications and her daughter, Chloe. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.
Episode topics –
- Wellness for the 1st First Responder
- A brief look at “Growing up 911 “
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to email@example.com
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By Ricardo — 7 years ago
Hello everyone! I hope that everyone is having an excellent day. I wanted to clear up a few things with the iTunes subscriptions. I have recently split the main RSS feed into three separate ones. The reason for this is because some shows might not be suited for all audiences. There are two main shows within the JCast. The first show features the AudioVillains. This show is full of adult content, language and humor. We are three guys telling it how we see it and it’s a NSFW (not safe for work) show. The second show is called Within the Trenches and is based on the experience of being a 9-1-1 dispatcher. This is a clean show and is SFW (safe for work).
The gist of this post is that if you would like both shows you can subscribe to that feed. If you want to subscribe to one over the other then you can do that as well. I am working on adding them to the sidebar of the site and I will add them to this post. Thanks again and I hope you enjoy the JCast on Jabber Log!
The JCast (all shows)
The JCast – Within the Trenches
The JCast – The AudioVillainsPost Views: 274
By Ricardo — 7 years ago
Good morning everyone I hope you are having an excellent Saturday. This past Wednesday Whitney and I sat down with two different dispatchers to record episodes 10 and 11. This way we can post one this week and post the next this coming Wednesday. It gives us some time to contact more people and come up with new things to do on the show. We are currently working on topic driven episodes with Whitney and I, answering listener questions and we were recently given the green light from Dispatch Magazine On-Line to utilize their library of 9-1-1 tapes. These new in-house episodes will be live and will give a new element to the show.
This episode features Brody, a 9-1-1 dispatcher out of Harvey County 911 in Newton, Kansas who adds a little flare to the profession by talking to us about some of his tactical dispatch experience. As always you can email us at firstname.lastname@example.org and if you want to get your hands on some official Within the Trenches merchandise, you can either hit The Jabber Log Store tab above or follow the link below. Also don’t forget to check out The Thin Gold Line on Facebook!
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By Ricardo — 2 years ago
Guest blog written by: Daphanie Bailes – Within the Trenches Admin, In Between the Chaos columnist for IAED & Senior Telecommunicator and Communications Training Coordinator for Martin County Fire Rescue
I have never done that. I was so emotionally consumed by your call, I broke character completely. I walked outside and did something that I had never needed to do before.
Yours was the first call of my shift. You said you found your teenage son on the floor in his room…cold…blue. The phone wouldn’t reach. You said you would call from your cell. I told you to leave the line open and call back. As the phone rang only a few seconds later, I told my team that I would get it, I had you. We did CPR for what felt like forever. I relayed location information in between the compressions counter so Law Enforcement could find your house. When I heard the officer arrive and attach the AED, the robotic voice emitted a heart wrenching phrase, “Shock not advised”. The officer continued CPR until the rescue went on scene. I stayed on that open line as long as I could, listening for some glimmer of hope. The rescue encoded to the hospital. I heard the auto-pulse machine in the background giving compressions. I listened to the paramedic relay the ALS protocol administered. Round after round of medication had been given. No change.
At some point, I was able to walk outside. I needed a minute. Just to process. It was raining. Maybe I could somehow wash your screams out of my head. The situation just hit so close to home, I couldn’t shake it off.
I called my daughter’s middle school. I asked the receptionist to pull her out of class and have her call me. Why was I asking this? What is wrong with me? Moments later, my phone rang.
“Hello.” “Mommy, what’s wrong?”
“Nothing, baby. Mommy had a bad call. I just wanted to hear your voice.”
“Ok, Mom. I love you.” (How lucky was I to be able to hear that?!)
“I love you, too. Have a good day, sweetheart. I’ll see you later.”
I came back in and stopped by my boss’ office. He asked me if I was ok. In my head I’m shouting “How can I be ok?” I began to cry and told him how I felt, another first for me. I told him how I feel like a little part of my heart dies each time I take a call like that, how I don’t know how many more of those calls I can take, how my heart hurts, how I wish that I could just take a break from it all but I know I can’t. My team needs me. I was lucky enough that he was able to cover the phones for me a little while longer. I took another walk around the parking lot, took a few more deep breaths and resumed my post, waiting for that next call.
Later, the hospital called for an air transport to the pediatric hospital in the neighboring county. I prayed it was “my patient”. Almost 2 hours later, the patient was stable enough to fly. Do I dare hope?
I was blessed to receive several updates through the public safety grapevine, a definite rarity. After each update, I remained “cautiously optimistic”. A few weeks later, I learned he went home. The Protocol, the on-scene efforts, the pre-hospital care, the modern medicine of 3 different hospitals, many prayers and a miracle had brought this child back. Back to his momma, so she could hear him say “I love you too Mom”.
That makes it all worth it. That’s why we take the needle and thread and sew the pieces of our heart back together…and take the next call.Post Views: 428