Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 191 features Christine, Dispatch Supervisor with Waukesha County Communications and her daughter, Chloe. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.
Episode topics –
- Wellness for the 1st First Responder
- A brief look at “Growing up 911 “
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to firstname.lastname@example.org
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By Ricardo — 8 years ago
Hello folks, I hope you’re having a good Sunday so far. I had an interesting conversation with my co-workers that I would like to share. I want to see what you think and test how aware you are. First off, the conversation started with the people we talk to and the descriptions they give for suspects, vehicles, etc. The descriptions are good but they are almost always different. Now, don’t get me wrong here. I am in no way complaining about this because it’s always good when someone calls and gives us information for our officers. The point is that we all miss what we are not looking for. Does that make sense? If not let me give you an example. Back when I started my dispatching career in Florida I was sent to a week long training class. We were talking about the awareness of our callers and as he spoke someone entered the room. The guy handed something to the instructor and walked around the room and then left. The instructor continued to talk,
“It’s funny how much we miss when we are not looking for something specific. For example class, what was this guy wearing when he came in?”
Um…what? That’s exactly what was running through my head. I glanced at the guy but I wasn’t paying that much attention to him. Why should I? The instructor chuckled at us so I’m sure we all had a puzzled look on our faces. He asked each one of us what we thought he was wearing and every description was different. The instructor then showed us what the guy gave him. He held it up and it turned out to be a picture of the guy. He had taken a picture of himself before walking into the room and gave it to the instructor. We had a good laugh but it definitely proved his point. We miss what we are not looking for. So my fellow Jabber Loggers…how aware are you? I shared this story with my team since it dealt with the topic at the time. I also showed them a video. I have provided the same video below for your viewing pleasure and to test you. Some of you may have watched this before but if not, make sure to pay close attention and then comment. And by the way, this is not one of those stupid videos where a zombie jumps out so no worries. Good luck folks, cheers!Post Views: 463
By Ricardo — 3 years ago
Welcome to Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. Episode 112 features Jordon, a dispatcher and CTO out of Colorado and this episode is kind of a behind the scenes look at the voiceover work for the podcast. It’s a funny one and towards the end we talk about marijuana, Colorado’s legalization, edibles and how they pertain to 9-1-1.
It was a funny episode to record and I hope you enjoy it. As always if you have any questions or you would like to be a guest on the show send an email to email@example.com.
Episode topics –
Post Views: 502
- NENA conference recap
- Podcast merchandise
- The birth of my daughter Olivia
- Podcast Voiceover
- Marijuana edibles
By Ricardo — 5 years ago
Welcome back to another episode of Within the Trenches. This is episode 65 and I have to say right off the bat that there was an issue with this one. As you heard in episode 64 we had to redo the entire thing due to a subject who showed up and was drowning out the microphones. Some knobs were turned down and one of them was never turned back up so some audio is missing. I do apologize but it’s still an awesome one so check it out and share.
In this episode I spoke with Rob, Director of Vigo County 911 in Indiana and National NENA North Central Region Director and Lori, Training Coordinator with INdigital telecom. I have been trying to get Lori on an episode for a long time now and it killed me that her audio is missing but only until 11 or so minutes in. After that you can hear her and the stories are good.
As always you can email the show at firstname.lastname@example.org.
Episode topics –
Post Views: 401
- Rob’s wrestling persona
- Lori’s dispatch story (audio low)
- Pregnancy calls
- Text to 9-1-1