Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 192 features Lisa, 911 Manager with City of Fayetteville 911 Communications, NC. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.
Episode topics –
- Lisa’s 9-1-1 story
- Deal with child callers
- Personal connections with those on the road
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to email@example.com
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By Ricardo — 6 years ago
Good afternoon everyone! Whitney and I are back with episode 11 of Within the Trenches. This week we spoke with Cheryl, a dispatcher and Critical Incident Stress Management, (CISM) team member with SunComm in Yakima, WA. This was an interesting episode because we were battling with the Internet, our friend and foe. We dealt with some issues over Skype and the audio was cutting in and out but after some good editing, you can’t even tell that anything messed up. Despite the technical difficulties this episode was excellent and Cheryl shared some great stories with us. We touch on PTSD and below you can follow some links that will take you to the articles we mentioned within the show. On behalf of Whitney and I, we thank you for being so open with us and our audience. Personal stories can be hard to share but helping others learn from it is one of our ultimate goals with this show. If you want to reach Cheryl for all things CISM, please send us an email and we will get you in contact with her.
Coming up next week, Whitney and I will be doing an episode where we will be doing a Q & A from the listeners, playing 9-1-1 calls, discussing different topics and we will be live on Spreaker! Enjoy the show, share it with all you know and as always, you can email us at firstname.lastname@example.org.
Hazards of Being A 9-1-1 Dispatcher | Link
Study: 911 Dispatchers Experience PTSD Symptoms Too | Link
Green Cross Academy of Traumatology (GCAT) | LinkPost Views: 285
By Ricardo — 1 year ago
This episode is sponsored by Dispatch In Depth. A new podcast by the IAED. You can catch new episodes on iTunes, Stitcher Radio and Soundcloud. Ep 160 of Within the Trenches features Becky, ACS, or acting communications supervisor, and Mark a telecommunicator with Southeast Emergency Communications in IL. In this episode both Becky and Mark share their 9-1-1 story, how they got started, calls that have stuck with them and how they can make one question the decisions they make in a moments notice. It’s a must listen!
As always, if you have any comments, questions or you would like to be a guest on the show send an email to email@example.com.
Podcast Sponsor –
Episode topics –
Post Views: 302
- Becky’s 9-1-1 story
- Mark’s 9-1-1 story
- Calls that stuck with them
- Running scenarios
- In dispatch mode out of the center
By Ricardo — 4 years ago
Hello everyone! This is going to be an epic episode 87 of Within the Trenches. It has been a little while since the last episode but I’m back and ready to go. Agency360, a new sponsor for the month of June, sponsors this episode. I will be sitting down with them in the coming week to record an episode with them and talk about the awesome things they are doing for dispatchers with their training program. For today’s episode I want to go back and talk about where this all started.
You will get to hear about how I started out in dispatch, my calls, my transition from dispatch to becoming an industry partner and what I am doing with the podcast. You will also listen to clips from other episodes. One deals with an officer shooting and death. It is one that you need to listen to and hopefully you can learn something from it. This is a must listen so check it out and share.
As always if you have any questions or would like to be a guest on the show send an email to firstname.lastname@example.org.
Make sure to check out our sponsor Agency360 by clicking the image below.
Episode topics –
- How my dispatch career began
- The Skeleton and Frostproof PD
- Early Career Calls and Training
- Episode clips
- And more!
Videos heard during the podcastPost Views: 290