Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 192 features Lisa, 911 Manager with City of Fayetteville 911 Communications, NC. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.
Episode topics –
- Lisa’s 9-1-1 story
- Deal with child callers
- Personal connections with those on the road
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to email@example.com
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By Ricardo — 5 years ago
Within the Trenches is back with episode 33! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Caryn, who is with Will County 9-1-1 out of Illinois and Robert with the Commission on State Emergency Communications out of Texas. Both represent the National Public Educators Forum or NPEF and we discussed the mission of the organization and the importance of public education. This episode holds a wealth of information and has something that everyone can learn from.
For more information on NPEF you can follow the links below. As always you can email the show at firstname.lastname@example.org.
Episode topics –
What NPEF stands for
The mission of NPEF
The importance of public education
Upcoming NPEF EventsPost Views: 183
By Ricardo — 2 years ago
This is a short episode on the Within the Trenches Continuing Education Scholarship in association with the IAED, a recap of stories told in Ep. 123 and a shout out to Sword & Scale, an addicting true crime podcast that you must check out! I helped out on episode 82, their season finale and it is horrific! Per Mike, “DO NOT LISTEN TO EPISODE 82!”
As always if you have any questions or you would like to be a guest on the show, send an email to email@example.com.
Within the Trenches Continuing Education Scholarship – Web
Episode topics –
Post Views: 180
- Within the Trenches Continuing Education Scholarship
- Episode 123 story recap
- Shout out to Sword and Scale podcast
By Ricardo — 6 years ago
The past couple weeks have been pretty crazy. A project that began as a short digital story has come to light through a Kickstarter campaign and those supporting it. The goal of Within the Trenches is to tell the stories of those who answer the call of duty through 9-1-1. The goal also covers public education in order for them to understand what goes on during a call. It will not only shed light on what we do but it will help our calls go a little smoother. As the project continued to grow and more episodes were recorded, I was able to setup some time to speak with the Holland Sentinel and WZZM 13.
When I made contact with Peg McNichol of the Holland Sentinel I had just awaken from a 12 hour shift in dispatch. I was half awake but I didn’t want to miss this opportunity. So I sat up in bed and did my interview. I laughed right before the interview because it definitely wasn’t the way I expected it to go but the whole interview went great! Oh, and if I didn’t mention it already, the interview was over the phone, not in bed. So, a few days later the article hit and that morning I went to the local Family Fare to get a few things for breakfast. Once again I was half awake and as I walked to the closest check-out lane I passed the front desk. I stopped and wondered if the story had been printed that morning. I walked back and there it was. My smile grew and my eyes popped open. I think I squealed like a little girl as I snagged three newspapers. The cashier gave me an odd look and I said, “I’ll take these…I’m on the front page.” The cashier looked at me like I was crazy and then looked down at the newspaper. She gave it a double take and gave me that, “I don’t believe that’s you” look. I laughed, which probably made me look like a creeper, and paid and left.
From there the media spotlight continued and a few days after that, my newly appointed co-host Whitney and I were greeted by Angela Cunningham of WZZM 13. Whitney and I sported our official Within the Trenches t-shirts and although everything went great, I was freaking out! I paced back and forth as I waited for them to get to dispatch and both Whitney and our assistant director kept telling me that everything would be just fine. They were right and you probably can’t tell from the video but I was sweating and nervous. Since then the show has blown up. The media spotlight has been great and it’s only the beginning. Recently I created an event on Facebook for Within the Trenches as an open invitation to all 9-1-1 dispatchers to appear on an episode. We started out with just a few and now we have people from all over the United States and different countries that want to take part in the show. I will provide the link to our fan page, event, and the media coverage. It’s time that the unsung hero’s of emergency services get the spotlight they deserve. Thank you for all you do and I recommend that everyone listen to the show. You will learn a lot and you might even be better prepared if you ever have to call 9-1-1.Post Views: 195