Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 193 features Jim Marshall, Director of the 9-1-1 Training Institute and author of The Resilient 9-1-1 Professional. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.
Episode topics –
- Health and dispatch
- The Resilient 9-1-1 Professional
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to email@example.com
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By Ricardo — 6 years ago
Hello folks and welcome to another installment of the Emergency Services Series I have been working on in class for my Masters program. The first part involved the K-9 Unit of the Allegan County Sheriff’s Department, the second involved Joel Thompson of Plainwell EMS, and this part features Allegan County Sheriff’s Deputy Ryan Brown. I hope you enjoy another story from the field of emergency services.Post Views: 347
By Ricardo — 2 years ago
Author – AnonymousOne of the most important things about being a 911 dispatcher is safety. On so many levels. We have to have 3 sets of ears to hear what the caller is telling us, while listening to the background noise & radio traffic all at the same time. We have to make sure that we pass along all of the critical details. The suspect has a weapon. There is a person trapped on the 2nd floor of that house on fire. The patient took bath salts & is now hallucinating & combative. There is a warrant for the passenger of that vehicle.But even when we do everything right- things can still go wrong. We can’t protect our officers from drunk drivers on the road or the guy in the back seat on a traffic stop who is armed. We can’t protect our firefighters from collapsing floors or roofs. We can’t be with our EMTs/paramedics when they approach a dark house for a patient having chest pain & they don’t know who or what is behind that door. All we can do is wait and pray that it’s just another “routine” stop or another fire or another patient.We have to speak vehicle/foot pursuit-because when their adrenaline is pumping & they are screaming on the radio we don’t have the luxury of asking for a repeat. We have ONE CHANCE to get it right.We have to understand a MAYDAY call from a firefighter in full SCBA-because even though it’s muffled & hard to understand we don’t have the luxury of asking for a repeat. We have ONE CHANCE to get it right.We have to know where everyone is and what they are doing at all times. We have to worry about them when they may not be able to worry about themselves. We know -always- that it is our responsibility to bring them home safe. We owe that to them. To their families. To the communities that they protect & serve. But in the back of our minds we will always know that we might not be able to. We shoulder that risk. That stress. That worry. Every day. Every shift. Every call.#iam911 #notasecretary #definitelyessentialPost Views: 282
By Ricardo — 7 years ago
Good evening folks. It’s been a while since I’ve written a post for “Within the Trenches”. As you may know, I am a supervisor for a 911 center. I’ve taken many calls that you wouldn’t believe and others that would make you cringe. The work my fellow co-workers and I do is accomplished by a level head, common sense, a stern voice, thick skin, and nerves of steel. It’s not often that those who work in dispatch, or within the trenches as I call it, receive a lot of kudos. Now, it’s not because we don’t do a good job. We do an excellent job but it’s not always noticed in the media. Amongst our own we give many kudos. When it’s recognized out of the workplace it’s something to be shared.
With that said I have shared stories of horror, sadness, and triumph. I have given shout outs to those in the field as well as those within the trenches. Tonight I would like to continue that by sharing a story that is all over the news and for good reason. A member of my team did something extraordinary today. Around 7a.m. a 25 year old man lead police on a high speed chase. The males family was worried about his well being and called police for assistance. The description of the male and what he was driving went out to area agencies, but once he was spotted the chase was on. It had begun in Holland and worked it’s way into Allegan County. Around the time the chase crossed the county line, the male called 911. Tammy, one of my team members, answered the call. After speaking to the 25 year old, she was able to convince him to not only slow down but to pull over and place his hands on the steering wheel so that officers could help him. An intense and dangerous situation ended peacefully without anyone getting hurt.
I imagine the feeling within dispatch was intense. The intensity of the room can be compared to bracing yourself and slamming the gas pedal. It may sound odd but it’s the only way I can explain it for those who have never experienced the art of a 911 Dispatcher. For those who have experienced work within the trenches, well…you know exactly what I mean. When a situation is at it’s most intense, we take our usual “A” game to the next level. We are calm, smart, and ready for anything. I have worked with Tammy for a long time and I am proud to work along side her and the rest of our co-workers. Great job to everyone who was involved with this call and Tammy…you make up all of which stands for the title of this post. Nerves of steel, voice of reason.Post Views: 341