Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 193 features Jim Marshall, Director of the 9-1-1 Training Institute and author of The Resilient 9-1-1 Professional. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.
Episode topics –
- Health and dispatch
- The Resilient 9-1-1 Professional
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to firstname.lastname@example.org
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By Ricardo — 9 years ago
As 911 dispatchers we deal with all kinds of situations. We speak to many different people and the calls are never the same. The majority of the calls we take on 911 are actually non-emergency. You wouldn’t think that when picking up a 911 call the conversation would be about loud noise from the neighbors or a horse in someones yard but it happens. When a 911 call comes in and it is a true emergency it can go to hell and fast. Being on our end of the phone we do anything and everything we can to keep our callers and emergency personnel safe. Whether we’re keeping a feuding couple separated or giving GPS coordinates to help find those in need of help, we do our best. I want to give props to those who worked in dispatch this past weekend and those who worked during the storms a couple weekends ago. I am proud to work with all of you. The video below is a taste of what we do. What have you done today?
PS. I show up in this video but I was not involved in the call featured in the video so the props go to my co-workers not me, although I believe I owe doughnuts for being on TV.Post Views: 875
By Ricardo — 3 years ago
Ep 138 features Christine, dispatch supervisor with Waukesha, Wisconsin and Drew, manager of EMS and flight communications of Columbia City, Indiana. In this episode we follow Christine and Drew as they reflect on their careers and how they got there. Stories are shared along with moments of clarity and realization that this job is not just a job but a life long career.
This is a must listen so please check it out and share it. To learn more about the IAED follow the links below. As always if you have any comments, questions or you would like to be a guest on the show, please send an email to email@example.com.
Episode topics –
Post Views: 500
- Christine’s 9-1-1 story
- Drew jump into public safety
- 9-1-1 calls
- NAVIGATOR conference experience
By Ricardo — 6 years ago
Welcome back to another episode of Within the Trenches. This is episode 65 and I have to say right off the bat that there was an issue with this one. As you heard in episode 64 we had to redo the entire thing due to a subject who showed up and was drowning out the microphones. Some knobs were turned down and one of them was never turned back up so some audio is missing. I do apologize but it’s still an awesome one so check it out and share.
In this episode I spoke with Rob, Director of Vigo County 911 in Indiana and National NENA North Central Region Director and Lori, Training Coordinator with INdigital telecom. I have been trying to get Lori on an episode for a long time now and it killed me that her audio is missing but only until 11 or so minutes in. After that you can hear her and the stories are good.
As always you can email the show at firstname.lastname@example.org.
Episode topics –
Post Views: 442
- Rob’s wrestling persona
- Lori’s dispatch story (audio low)
- Pregnancy calls
- Text to 9-1-1