Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 194 features Lynn, Dispatch Supervisor with WestCom Emergency Communications, Iowa. This is the last episode recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.
Episode topics –
- Lynn’s 9-1-1 story
- Catching the dispatch bug
- Research Poster Forum
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to email@example.com
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By Ricardo — 11 months agoA share from a good friend and past podcast guest. She and her crew worked a tragic fire call and a co-worker wrote a poem for her.“We took a call the other night for a house fire. 6 perished. We are heart broken. And she wrote that for me.”I am not emptyI am filled with ghosts.They live in my soulThey sway alongside the happy spirits that dance with good memories.I am not impenetrableI suffer the woundsOf stabs and lacerationsI bleed, every day when the blood of others’ cuts drip onto me.I am not strongI stand at the precipiceOf those who fell down.I rise, for the fallen who will never rise again.I am not cursedI am blessed, knowingI am a part of life.Death’s pride, will not gloat over me.I am there when you liveI am there when you dieI am 911.I am the voice that will carry you home.lab11/22/17Post Views: 133
By Ricardo — 7 years ago
If you were unaware, I work as a 911 operator. I have told stories from the workplace and some have been horrifying and others have been funny. What I want to talk about today are some assumptions as to what goes on when we are taking a call. To start off, we take all calls. This includes emergency calls on 911 and non-emergency calls on our 7 digit lines. I have mentioned before that our calls range from scary to funny and it gets pretty busy at times. So what is going on when you call 911 and you’re put on hold? I have taken several calls in the past where I have had to put someone on hold. The call has come through on 911 and when it’s balls to the walls busy and multiple 911 lines are going off the beginning of a conversation goes like this,
“911 do you have an emergency?”
“What!? I called 911 didn’t I?”
“Yes you did but I have another emergency on hold so do you have an emergency?”
Now this is how it starts but the next part of the conversation can go a few different ways.
“Yes! I do have an emergency!”
“Ok, go ahead with your emergency.”
“Well…there is this dog that the neighbor has and it keeps coming into my yard.”
Meanwhile there is someone on hold who needs medical attention and I have to break the news that the dog in their yard is a lower priority and they will have to hold. They get upset and start swearing as the phone is put down. The other two ways will be callers who will say its an emergency and it really is or they will say no and hold. Otherwise, the scenario above is usually how it goes. Hard to believe? I think not. Another thing that people find hard to believe is that the officer who is going to their complaint isn’t right around the corner. We are constantly yelled at and talked down to because the officer isn’t there the moment after they call. There are only so many officers on at a time and it does take a little while to get someone there. They are not sitting around the corner of every home waiting to be dispatched out.
Let’s see what else….oh yes! A lot of people think that 911 is the number to call for parade and firework information. After much investigation it has been found that 911 is not the number to call for this. In fact it would be easier to pick up a newspaper or go online for this information. If you are told to hold or that we do not have this information, please don’t get upset with us. Also if you happen to call 911 on accident please stay on the line because in the end, we will find you anyway. We are here to help to the best of our abilities and we do our best every time. If you are put on hold please be patient. There is a very good reason for being put on hold and it can range from answering another 911 call to paging out fire and ems or another emergency service. I am proud of what I do and proud to work with an excellent group of people. Since there seems to be so much that people don’t understand I am going to give you an opportunity to heighten your education. Ask me anything you want and I will answer the best I can. Let’s have some fun with this!Post Views: 219
By Ricardo — 6 years ago
Good evening folks! Whitney and I are back again with 1 of 2 new episodes of Within the Trenches. This week we Skype’d with Joshua of West Bloomfield Township PD in Michigan. The topic of this episode is one of great importance. No dispatcher or anyone out in the field ever wants to hear, “Shots fired. Officer down,” but it’s something that some of us have heard throughout our years of duty. If you’ve ever dealt with this then you know that a debriefing or speaking to your peers will help move on for the most part. Joshua shares a story with us that will pull at the strings of your emotions. Thank you very much for sharing this with us and helping others get through tough times.
Also within this episode a great organization is mentioned. The organization is MI-C.O.P.S., which stands for Michigan Concerns of Police Survivors. According to their official website,
“Reaching out to survivors and co-workers, Michigan Concerns of Police Survivors (MI-C.O.P.S.), an all volunteer organization, is a chapter of Concerns of Police Survivors. We are a 501(c)(3) charitable organization whose sole purpose is to provide support to surviving law enforcement families and co-workers in rebuilding their lives after the traumatic and life-changing experience of losing an officer in the line of duty.”
For more information on this organization please follow the link below. This episode will show you that so much more happens after the call. We build a bond with our brothers and sisters out in the field and we thank you for all you do. For our brothers and sisters answering the call, a salute to you and everyone who has ever dealt with a fallen officer while on duty. On behalf of Whitney and I, we thank Joshua once again for this episode. Godspeed Officer Patrick O’Rourke, your brothers and sisters will take it from here.
MI-C.O.P.S. | WebPost Views: 195