Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 195 is a recap episode. In this episode I recap the last two conferences, upcoming sessions, giveaways and our month of May sponsor Kim Turner, LLC. Stay tuned for episode 196. This will be an episode you do not want to miss!
Episode topics –
- Indiana NENA/APCO recap
- NAVIGATOR recap
- Upcoming sessions
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to firstname.lastname@example.org
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By Ricardo — 6 years ago
Good evening folks. It’s been a while since I’ve written a post for “Within the Trenches”. As you may know, I am a supervisor for a 911 center. I’ve taken many calls that you wouldn’t believe and others that would make you cringe. The work my fellow co-workers and I do is accomplished by a level head, common sense, a stern voice, thick skin, and nerves of steel. It’s not often that those who work in dispatch, or within the trenches as I call it, receive a lot of kudos. Now, it’s not because we don’t do a good job. We do an excellent job but it’s not always noticed in the media. Amongst our own we give many kudos. When it’s recognized out of the workplace it’s something to be shared.
With that said I have shared stories of horror, sadness, and triumph. I have given shout outs to those in the field as well as those within the trenches. Tonight I would like to continue that by sharing a story that is all over the news and for good reason. A member of my team did something extraordinary today. Around 7a.m. a 25 year old man lead police on a high speed chase. The males family was worried about his well being and called police for assistance. The description of the male and what he was driving went out to area agencies, but once he was spotted the chase was on. It had begun in Holland and worked it’s way into Allegan County. Around the time the chase crossed the county line, the male called 911. Tammy, one of my team members, answered the call. After speaking to the 25 year old, she was able to convince him to not only slow down but to pull over and place his hands on the steering wheel so that officers could help him. An intense and dangerous situation ended peacefully without anyone getting hurt.
I imagine the feeling within dispatch was intense. The intensity of the room can be compared to bracing yourself and slamming the gas pedal. It may sound odd but it’s the only way I can explain it for those who have never experienced the art of a 911 Dispatcher. For those who have experienced work within the trenches, well…you know exactly what I mean. When a situation is at it’s most intense, we take our usual “A” game to the next level. We are calm, smart, and ready for anything. I have worked with Tammy for a long time and I am proud to work along side her and the rest of our co-workers. Great job to everyone who was involved with this call and Tammy…you make up all of which stands for the title of this post. Nerves of steel, voice of reason.Post Views: 240
By Ricardo — 5 years ago
Within the Trenches is back with episode 28! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with MaryJo of Brooklyn PD and Kelly of Cleveland PD and both are out of Ohio. We shared some laughs as well as some serious stories. Both had great advice for those thinking of getting into the profession. The episode is packed with interesting information and is a must listen episode. As always you can email the show at email@example.com.
Episode topics –
Post Views: 166
- How MaryJo got into 9-1-1
- How Kelly got into 9-1-1
- Taking 9-1-1 calls that include children
- Advice for those looking to get into the profession