Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 197 features Michael, a police Lieutenant with the San Bernardino Police Department in California. This episode tells the story of the terrorist attack that took place on December 2nd, 2015, but from the side of those in the center and while Michael was in the field.
Episode topics –
- San Bernardino Terrorist Attack
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to firstname.lastname@example.org
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By Ricardo — 2 years ago
Ep 168 is sponsored by the 911 Training Institute and supported by INdigital. This episode features Chris, Director of Barren-Metcalfe Emergency Communications Center out of Kentucky and was recorded at the NENA SBP conference in Orlando, Florida. In this episode Chris shares his 9-1-1 story, details on the Kentucky 9-1-1 Summit and his opinion on a possible change in the dispatch identifier of PSAP to something more fitting of what a dispatch center does now.
This is an episode you don’t want to miss. As always if you have any comments, questions or you would like to be a guest on the show send an email to email@example.com.
Article mentioned in episode – Facebook rolls out AI to detect suicidal posts before they’re reported – Web
Podcast Sponsor –
Episode topics –
Post Views: 755
- Chris’s 9-1-1 story
- Kentucky Training Summit
- Should the name PSAP be changed to something else?
- Should the name “dispatcher” be changed to something else?
- Facebook suicide detection AI
By Ricardo — 7 years ago
Good evening folks! Within the Trenches is back with episode 4 and boy have we picked up some steam since the beginning. This week I had the chance to sit down with Barry County, an Emergency Medical Dispatcher (PSAP) & AeroMedical Service Controller from Dublin, Ireland. Yes, you read that right. Barry had some excellent stories that I’m sure you will enjoy and we talked about how I was confused in the beginning with his name. I originally received a message from him on his interest in the show and being a guest. I thought he was…well I’ll save it for you to hear because it’s quite funny and I don’t want to ruin it. We touched on how social media has put major incidents in the hands of the media in seconds due to everyone having a smartphone and how the agency he works at is working on something to stop people from listening to their radio channels.
This episode is a must listen and if you didn’t already know, we have partnered up with Threadsy for a t-shirt giveaway. Check out our site for details or head over to our Facebook page. A big thanks goes out to Mark Fletcher of Avaya/E911 Talk Podcast and Spyder Harrison of SiriusXM Hits 1 for doing the intro and outro of the show. I appreciate it more than you know and as always you can email me your suggestions or if you want to be on the show at firstname.lastname@example.org.Post Views: 470
By Ricardo — 9 years ago
I have been reflecting on all of the calls I have taken and although I would like to keep hitting you with the crazy calls, I thought I would give you a taste of something funny. During the first year of my current career I had already taken several calls that I never thought I would take. They were bad, they were good and they were very funny. I mean, I took a call once where a man was upset because his girlfriend was tossing his Spam out of the window of his camper. Anyhow, one that sticks out in my mind is a domestic call I took. Now I know that no domestic call is ever funny but this one was odd and funny.
It was a hot summer night and there was a full moon. For whatever reason the crazy shit hits the fan but we hang in there and do what we do. I was sitting at phones and the phone rang. I had already taken call after call and when I picked this one up I immediately heard screaming. I tried to get the caller to answer me but there was just yelling in the background. After bringing my voice down to a whisper someone finally spoke. I was relieved that I was able to make this technique work but the voice was not what I expected.
When the voice asked if I was there I pictured a Speak & Spell holding a phone up to where its ears would be. All I am saying is that the person had a robotic voice and I believe this caller was a person who had a Laryngectomy and was using a hand-held talking device. It was hard to understand this person and it turned out that the daughter of my caller was simply upset because she was not getting her way. Nothing bad had actually happened and they were just arguing. What made me look like an ass was that throughout the conversation I called this robotic wonder “Sir”. Why I went with sir, I don’t know but I assumed this was a man. Well I was wrong! This person was finally fed up with the sir business and said, “Sir…I am not a sir…I am a ma’am. This thing makes me sound like a man. HA-HA-HA”. Yeah…picture that with a robotic voice and try not to laugh. I wanted to at least chuckle but I bit my lip and stayed professional. After my shift I had a good laugh and to this day I remember it and it makes me smile.Post Views: 558