Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 197 features Michael, a police Lieutenant with the San Bernardino Police Department in California. This episode tells the story of the terrorist attack that took place on December 2nd, 2015, but from the side of those in the center and while Michael was in the field.
Episode topics –
- San Bernardino Terrorist Attack
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to email@example.com
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By Ricardo — 6 months ago
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 187 is an Open Mic episode. This episode features funny stories and blunders from 9-1-1. This was recorded at the Indiana NENA/APCO conference.
Episode topics –
- Funny 9-1-1 stories
- Open mic blunders
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to firstname.lastname@example.orgPost Views: 715
By Ricardo — 6 years ago
Good evening folks! Whitney and I are back with episode 6 of Within the Trenches. This week was a little different for us in the sense that we were pretty slap happy up until the beginning of the show. Crystal and Jen, of Ottawa County Central Dispatch Authority, joined us to tell their story and experience in 9-1-1. All four of us work the night shift and for Whitney and I, we worked from 4:30 p.m. – 4:30 a.m. and 5:00 p.m. – 5:00 a.m. As for Crystal and Jen, they both worked from 7:00 p.m. – 7:00 a.m. so we had a few hours to kill after our shift. As you can tell we are all crazy for staying up but for anyone who works night shift you have to be just a little crazy to do what we do and work the hours we work.
As Whitney and I waited for them to arrive we worked on our mic checks and I wish I would have kept the recording for bloopers because we were so out of it from lack of sleep that we began to sing and display our beatbox abilities. The entire episode was a great experience and getting the chance to meet those from a neighboring dispatch center really helped us understand why they do certain things. One of the funny things we had to find out was why they never use their first name when answering the phone. It made for an ongoing joke and continued the relaxed yet informative feel of the show. Thank you once again to Crystal and Jen for joining us and I hope everyone enjoys this episode. As always you can reach us at email@example.com or simply click the contact button on the left of the screen. If you want to learn more about Ottawa County Central Dispatch Authority, follow the link below for their official website. Also, a big shout out goes to Daniel of Nighttime Dispatch Radio. He plays the tunes that keep you awake all night in order to get you through your shift. You can find him at the links below and make sure to ‘Like’ his Facebook page and tell him that Jabber Log sent you.
Ottawa County Central Dispatch Authority | WebPost Views: 209
By Ricardo — 7 years ago
Today I had the pleasure of heading out to Kollen Park in Holland with my family and friends to enjoy the Maranda Park Party. There were many things to sample and police, fire, and ems were on hand to offer some excellent tips. My son was also able to walk through an AMR EMS truck to see what all was inside. As I stood there waiting for my son to come out the other side a paramedic came from around the truck and started giving out stickers to the kids. I asked what unit number he was and I introduced myself saying that I was a supervisor and the county I worked for. He gave a big smile and shook my hand.
“One of the unsung heroes huh? You guys get a lot of flack but I couldn’t do what you do.”
It made me feel good to get some recognition for what my co-workers and I do. He said that at least they are face to face where we usually get no closure and he’s right. A lot of people don’t know this but it’s not all the time that we get any closure. I remember giving CPR instructions to someone and the call was horrifying. I heard the paramedics in the background and I told the caller they did a great job. I hung up the phone and I had a second or so to get myself together and another call came in. That’s how it is in dispatch. We take a bad call and move on to the next one. There is no time to reflect on the call. People need our help so we go on until the shift is up or we get a moment to think about everything that had previously occurred. Sometimes it’s so busy that by the time we get a chance to think about that bad call we have already taken ten or more that it just falls through the cracks.
The recognition is rare but it feels good when we get it. I remember back around the time when I first started and it was winter time. I took a call from a frantic mom whose children had been sledding and the youngest slid down the hill and onto a pond. The little girl was right in the middle of it and her mom told me that she believed the ice was somewhat thin. I had already paged out the fire department, ems, and police and it was now time to play the waiting game. I kept the mom calm and instructed her to have her son wait out front for the responders. When they pulled up she began to thank me over and over. We hung up and her daughter was rescued from the middle of the pond. A few days later a co-worker was reading the local newspaper and she found a thank you note that was published in the paper by the family of the little girl and they personally thanked the dispatcher and all who were involved in saving their daughter. Till this day I still have that newspaper clipping. I have it as a reminder that some people out there do care about what we do for them. Thank you Mark with AMR for the kind words. Our job is hard but we love what we do. In the end it’s not about the pay, it’s about helping those in need whether we, the unsung heroes, are recognized or not.Post Views: 171