Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 197 features Michael, a police Lieutenant with the San Bernardino Police Department in California. This episode tells the story of the terrorist attack that took place on December 2nd, 2015, but from the side of those in the center and while Michael was in the field.
Episode topics –
- San Bernardino Terrorist Attack
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to email@example.com
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By Ricardo — 3 years ago
For over 13 years I answered the call of those who needed help. I have listened to couples yell and swear at each other over the phone while their kids cried in the background, the heavy breathes of someone terrified that they will be found while hiding from an intruder and the sound of mourning as a loved one has taken their last breath. I have also listened to a frantic father as his wife gave birth to their child, the tears of joy as the Heimlich instructions I gave helped a mother dislodge hard candy from her child’s throat, and the feeling of satisfaction from talking down a suicidal subject. I have also sat on the radio while an officer yelled out, “SHOTS FIRED, OFFICER HIT” while my team and I sat in horror, speechless and listening to voices to figure out who was shot. I’ve listened to an officer call for back up while out with a known felon and stared at the monitor in slow motion as backup made their way to assist their brother in blue. I have also cracked jokes with fellow dispatchers and officers during a shift on situations and topics that only we would understand.
I have taken every call that you can think of and worked almost every emergency situation and I survived. I have to thank my co-workers and all those in the field throughout Allegan County, MI for helping me. We worked like a well oiled machine and I will always be grateful to you. Throughout the years we shared our knowledge and triumphed on nights that felt like they would never end and were impossible to handle. It was through that shared knowledge that made us great. Towards the end of my dispatch career I took this idea of shared knowledge and decided to venture out. I attended my first NENA conference in 2012 not knowing what to expect. I was under the assumption that this would be one long week of classes where I would be bored out of my mind but I was wrong. I was hooked and grateful that I was given the opportunity to attend. A few years prior to the 2012 conference I hit the dispatch burn out stage. It was horrible. I was working an ungodly amount of overtime, I hardly saw my family and I was going to school full-time. I began working on a school project that lit my passion on fire and is the earliest version of the podcast I created, Within the Trenches. I also began to write about my experience in dispatch and after Michigan NENA my passion for 9-1-1 was on.
What solidified my passion at the conference was meeting people who did the same thing I did every day. I spoke to people who had taken similar calls and understood what it was like on the other side of the line. It’s something I can’t explain, you have to experience it. Now, some might say that their experience was dull and nothing like mine but my thought is that you have to put yourself out there. Jump out of your comfort zone and talk, learn and share your knowledge. The following year I had a popular blog where I shared my 9-1-1 experience and the beginning of my podcast. At the 2013 Michigan NENA conference I spoke for the first time about my dispatch story and the show. I also recorded a handful of episodes and from there I was jolted to the national conference in Charlotte, NC. I met so many people at the conference. I interviewed industry partners, dispatch directors and the unsung heroes of 9-1-1, dispatch. It was an amazing experience!
Recently, NENA and Friends of 911 started a scholarship that would send dispatchers to the national conference. I have been lucky enough to interview the dispatchers who were awarded the scholarship since the time it started. Later this month they will start up the registration process for the scholarship and it makes me wish I had had the opportunity to apply back when I was in dispatch but in the end I found my own way. Because of my experience with NENA, I want to create my own scholarship through the podcast. I have spoken to a few people within NENA to make this happen and they like the idea. This is not to take away from what they are doing, it is to add to what they are doing. With that said I am looking for sponsors to help make this happen. The scholarship will cover the conference registration, a one-day training course and a $500 travel stipend. The total value will be just under $2,000. Your sponsorship will get you advertising on the podcast as well as the blog and all of my social media outlets. The difference will be covered by merchandise sold through the podcast. Instructions on how dispatchers can register for this scholarship will be released in the next week. A link for two of the products are found below along with t-shirts coming soon. If you are interested in becoming a sponsor please email me at firstname.lastname@example.org. We can work together to sweeten the deal in return for your participation.
The Within the Trenches Podcast Scholarship is something I have thought about for a while and now I am going to make it a reality. Let’s help a 9-1-1 dispatcher out there attend this conference and experience something amazing. My ride started in Allegan and has continued through organizations like NENA and the company I work for, INdigital. I continue to do what I do because I believe everyone has a story to tell and by telling those stories we share knowledge.
Daughters of Dispatch – Nine One One Original 5X5 Vinyl Decal – Link
Sons of Dispatch – Nine One One Original 5X5 Vinyl Decal – LinkPost Views: 418
By Ricardo — 1 year ago
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 178 features Karin of RapidSOS and John of Hexagon and was recorded at the Iowa APCO conference.
Episode topics –
- Karin’s 9-1-1 story
- John’s 9-1-1 story
- John’s best call
- Calls that stick with you
- And more
As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to email@example.comPost Views: 504
By Ricardo — 3 years ago
Author – AnonymousOne of the most important things about being a 911 dispatcher is safety. On so many levels. We have to have 3 sets of ears to hear what the caller is telling us, while listening to the background noise & radio traffic all at the same time. We have to make sure that we pass along all of the critical details. The suspect has a weapon. There is a person trapped on the 2nd floor of that house on fire. The patient took bath salts & is now hallucinating & combative. There is a warrant for the passenger of that vehicle.But even when we do everything right- things can still go wrong. We can’t protect our officers from drunk drivers on the road or the guy in the back seat on a traffic stop who is armed. We can’t protect our firefighters from collapsing floors or roofs. We can’t be with our EMTs/paramedics when they approach a dark house for a patient having chest pain & they don’t know who or what is behind that door. All we can do is wait and pray that it’s just another “routine” stop or another fire or another patient.We have to speak vehicle/foot pursuit-because when their adrenaline is pumping & they are screaming on the radio we don’t have the luxury of asking for a repeat. We have ONE CHANCE to get it right.We have to understand a MAYDAY call from a firefighter in full SCBA-because even though it’s muffled & hard to understand we don’t have the luxury of asking for a repeat. We have ONE CHANCE to get it right.We have to know where everyone is and what they are doing at all times. We have to worry about them when they may not be able to worry about themselves. We know -always- that it is our responsibility to bring them home safe. We owe that to them. To their families. To the communities that they protect & serve. But in the back of our minds we will always know that we might not be able to. We shoulder that risk. That stress. That worry. Every day. Every shift. Every call.#iam911 #notasecretary #definitelyessentialPost Views: 400