This is a live audience episode and it was recorded live on Mackinac Island, Michigan at the 2018 NENA/APCO conference. It all started at the Michigan NENA conference 5 years ago for this podcast. Much has happened since then. I am honored and blessed to be able to do this and share dispatch stories. They are the important ones that you don’t hear, but they are the ones that need to be heard. Since the time I started doing this, we have shared, we have healed and we have grown.
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at email@example.com. Thank you all for the support and for listening. If it wasn’t for all of you, I would not have made it to this epic episode 200. Here’s to many more…
Episode topics –
- IAM911 stories from the 9-1-1 professionals that make up the movement in Michigan
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By Ricardo — 7 years ago
The past week has been a busy one. I’ve been doing the usual with work, school and family but I also had the chance to attend the annual NENA conference in Lansing, MI. NENA is the National Emergency Number Association. Those within the world of public safety gather each year for Michigan’s chapter of NENA to share ideas, visit with vendors and attend helpful workshops. This was my first conference. Out of the three-day event I was able to attend on two different days. It felt good to sit among my co-workers and peers. The first day began with motivational speakers from our line of work. The stories were great but the best part of the morning was honoring one of our own from St. Joseph County Central Dispatch. This veteran of 9-1-1 was honored that morning for her 17 years of service in public safety. The emotion could be felt throughout the room as she made her way to the front to accept her award. Recently she has been battling cancer but despite her illness she displayed a smile and attitude that lit the room with joy. She received a standing ovation. Not one person sat until she made her way back to her seat. I felt honored to have been present during her moment of recognition.
The day went on with workshops but it wasn’t until the last day of the conference that I was fully engaged. Two specific workshops brought forth new ideas and understanding between different organizations. The first was entitled Media – Public Safety Relationship, given by Ashley Wioskowski of WWMT News Channel 3. First off, I have to applaud her for giving this talk. She was alone in a room full of public safety workers and when it comes to the media we don’t always mesh. Picture the feud between the police agencies in the movie Super Troopers. Can you picture it? Well, it’s not exactly like that but you get the picture. If you think about it, it’s rather sad. We have a similar goal when it comes to the public and that’s really what Wioskowski was talking about. She wanted to help us understand her side and explained that we need to find a way to bridge the gap. The workshop helped me understand the media side and although Wioskowski announced to the room that she was nervous, she was very professional and I was impressed.
Dee Wachele and her colleagues of “911 The Number To Know“, a national education campaign out of Indiana, presented the following workshop. It was done in two parts and the topic of discussion was based on public education of 9-1-1. This was very interesting because my training coordinator and I had recently spoken about this. You would be amazed at how many people have no idea what we actually do in dispatch or what to do when an emergency occurs. Now, as much as I want to explain everything that was said during this workshop, I’m going to wait. My reason for waiting is because I want to compare your answers with what I know to the next question I’m going to ask. So…if you were given the opportunity to attend a 9-1-1 Public Education workshop, what would you like to learn? It might sound like a stupid question but not many schools out there teach our children about 9-1-1. There might even be some parts of 9-1-1 that you yourself are unaware of. Make sure to comment on this post so we can generate some discussion. Thank you very much to Michigan’s chapter of NENA for holding this conference once again. A big thanks also goes out to Dee Wachele, and Ashley Wioskowski for the excellent workshops and to Lois of St. Joseph County Central Dispatch. You’re strength, warm smile, and years of service made me proud to do what I do every day.
(Below is a little something from Longmont, CO. to get the juices flowing on 9-1-1 Ed.)Post Views: 282
By Ricardo — 6 years ago
Within the Trenches is back with episode 35! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Jennifer, Director of Loudon County 9-1-1 in Tennessee and she is also the NENA President for the Tennessee Chapter. Jennifer shared her 9-1-1 story beginning with her time as a telecommunicator to her rise up to the position of director. We also touch on how important 9-1-1 is as the main link in each call and how 9-1-1 is pushed to the back of the emergency services chain.
This was the last episode that I recorded at the National NENA Conference in Charlotte, North Carolina. The entire week was amazing and I came out with some new friends and fans of the show. Thank you all for everything and the participation! As always you can email the show at firstname.lastname@example.org.
Episode topics –
Post Views: 284
- How Jennifer got into 9-1-1
- Calls that stick with her (i.e. Officer involved shooting)
- Getting closure from calls taken over 9-1-1
- Why 9-1-1 is put off to the side when it comes to the chain of 9-1-1 Services
By Ricardo — 6 years ago
Since 1986 Kelly Rasmussen, chief executive officer of Success Communications, Inc. has been involved in the 9-1-1 profession. According to her organizations official website, “she rose through the ranks from Dispatcher to Director and is now an International Speaker.” She has traveled throughout the United States with those who work within her organization to help coach and train 9-1-1 dispatchers. The training programs range from a 40-hour beginners dispatch school to stress management. Coming this October, Rasmussen, along with the rest of her Success Communications Inc. instructors, are hosting the 9114911 conference in Las Vegas, Nevada.
“It’s motivational, it’s inspirational, but it’s a big hug of thanks,” Rasmussen explained in a recent podcast. According to 9114911.com, the official website of this event, “THIS IS YOUR CONFERENCE THAT YOU DESERVE AND HAVE EARNED! THERE IS ONLY ONE TRACK, ON FOCUS- YOU!” The site goes on to explain that, “it is built by, for, and 100% about 9-1-1 professionals.” The conference, according to the site, “will offer those who attend a chance to network with 9-1-1 professionals from throughout the United States and Canada, question and answer sessions and step-by-step methods for handling the toughest parts of the job.” Speakers will also be present to offer motivational messages and share their inspirational stories.
The conference will be held at the Palace Station Hotel/Casino in Las Vegas, Nevada on October 17 and 18 2013. Rasmussen stated in a recent podcast episode of Within the Trenches that, “if your listeners register for the conference and mention that they heard about this on Jabber Log or Within the Trenches, they will receive a discount.” Rasmussen goes on to explain that, “when you register for the conference at 9114911.com, you will get a confirmation email. Reply to that email that you heard us on Jabber Log or Within the Trenches and tell us the name of the person you will be bringing for free!”
“I want to bring that human element and like I said give this big hug and this big thank you for doing what you do and being almost superheroes,” said Rasmussen. The entire podcast can be heard in its entirety by clicking above. Follow the links below to register for the 9114911 conference and how you can reach Rasmussen and Success Communications, Inc.Post Views: 335