Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 201 is a live audience episode and it was recorded on Mackinac Island, Michigan at the 2018 NENA/APCO conference. This is Open Mic, where we tell funny stories that come from 9-1-1. Enjoy and please share!
Episode topics –
- An April Fool’s prank on some officers
- MF has my money
- “It” is stuck in the vacuum hose
- And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at email@example.com.
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By Ricardo — 2 years ago
Ep 155 features Dee, a dispatcher out of the city of Rockport, Texas. In this episode Dee shares her 9-1-1 story as well as what it was like to work in dispatch during Hurricane Harvey. Rockport was ground zero for this hurricane and her story is an amazing one. From the city running out of resources to no cell service for weeks, Dee, along with her crew and those on the road worked hard. But what if you have to tell someone no to a request for help? In dispatch you don’t tell people no but in this situation…there is no other option.
This is a must listen. To Dee, her crew, those out on the road and the TERT team that came out to assist, thank you for what you do and thank you for sharing this story. As always, if you have any comments, questions or you would like to be a guest on the show send an email to firstname.lastname@example.org.
CNN Report on Hurricane Harvey
Episode topics –
Post Views: 2,012
- Dee’s 9-1-1 story
- Hurricane Harvey
By Ricardo — 3 years ago
Welcome to an all new episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I spoke with the first recipient of the Within the Trenches Continuing Education Scholarship. Her name is Leslie, a Telecommunicator, CTO and 2016 recipient of the Mary Antley Telecommunicator of the Year Award. She dispatches out of New Hanover County in North Carolina and it was an honor to have her on the show. We recorded live from the Indiana Convention Center for the 2016 National NENA Conference & Expo. This episode is sponsored by NENA and INdigital – A leader in Next-Gen Core Services.
I was given an opportunity three years ago to bring my newly created podcast to the National NENA conference in Charlotte North Carolina. It changed my life in so many ways. I told my wife that one day I would pay it forward and I did that by creating a scholarship that would send a dispatcher to the national conference. There is so much to say about Leslie but I would rather you hear her story in her own words. Once again it was an honor to have her on the show and I see big things coming in her future. Keep doing what you do!
As always if you have any questions or would like to be a guest on the show send an email to email@example.com.
Episode topics –
Post Views: 437
- How Leslie started out in dispatch
- Early phone calls
- A call that changed her life
- Mary Antley Award
- And more
By Ricardo — 1 year ago
On August 24th, 2016 I inserted myself into the battle for reclassification. I wanted to prove how different 9-1-1 dispatchers were from clerical workers and commercial dispatchers by sharing anonymous stories from the Thin Gold Line. You answered the call to action by sharing all over the world and with a mere glimpse into a call you opened the eyes of millions. You gave a raw look into dispatch like no one has ever done before. You changed the media, the general public, Industry Partners and those out in the field. You are a vital piece of public safety and you gained massive recognition. I am so proud of each and every one of you and honored to know so many of you.
A month after the movement was born, a companion called Project #IAM911 was launched revealing the faces that make up the movement. The intent was to humanize the voice within the trenches. Hundreds of dispatchers sent in pictures with #IAM911 on their hands and signs revealing who they are and that they are human. Imagine Listening followed as an extension to the podcast sharing the stories that have been submitted for the movement saying that, “Your worst day is our everyday.” The #IAM911 movement continues to grow, stories are posted daily and as we approach the 2nd anniversary, the day we let the world know who we are and what we do, the movement will continue with a segment in the form of #IAM911 #ThisIsMe.
What I am looking for this time is a picture of you in dispatch or in every day life. I want you to share a glimpse into your dispatch experience, good or bad. Give me your honest, raw, look at what it has been like for you. Pictures have been posted as examples. Just remember to use #IAM911 #ThisIsMe. If you would like to do a team photo and share a glimpse into a team experience then please use #IAM911 #ThisIsUs. Let’s continue to show the world who we are and what we do. Let’s show them that when they hurt, we hurt. We are human and this is us.
Here’s to the coming anniversary. #IAM911 #ThisIsMe #ThisIsUs
Please send your memes to the Facebook podcast inbox, Twitter DM, Instagram DM or email us at firstname.lastname@example.org. If you do not know how to create a meme you can send your image and experience and we will put it together and post it.Post Views: 7,748